1. Day / Month / Year WebKaizen(c) Copyright 2010 - Kate Cornell 1

2. 1. Kickoff & Housekeeping 2. Analysis of Current State 3. Select Areas of Focus 4. Causal Analysis 5. Root Cause Analysis 6. Create Possible Solutions 7. Prioritize and Select Solutions 8. Solution Impact Metrics 9. Assign Solution Owners 10. Plan to Implement WebKaizen(c) Copyright 2010 - Kate Cornell 2

3. Schedule 1.5 hours – Kickoff/Current State/Focus Areas Break 2 hours - Causal Analysis/Root Cause Analysis Lunch 2.5 hours – Create & Select Solutions Break 1.5 hours – Metrics/Assign Owners/Next Steps Code of Conduct ◦ Turn off email and IM ◦ Stay on task and on time ◦ All ideas are good ideas ◦ Interactive session WebKaizen(c) Copyright 2010 - Kate Cornell 3

4. Problem Statements ◦ Problem #1 ◦ Problem #2 ◦ Problem #3 Objectives ◦ #1 ◦ #2 ◦ #3 WebKaizen(c) Copyright 2010 - Kate Cornell 4

5. Team A Objective 1 Team B Objective 2 Team C Objective 3 List names here Audio Bridge Web Conference Info Audio Bridge Web Conference Info Audio Bridge Web Conference Info Scribe Presenter Scribe Presenter Scribe Presenter WebKaizen(c) Copyright 2010 - Kate Cornell 5

6. “Just the facts ma’am, only the facts.” Sgt. Joe Friday, Dragnet WebKaizen(c) Copyright 2010 - Kate Cornell 6

7.  Describe current performance here  Show gap between current state and desired state WebKaizen(c) Copyright 2010 - Kate Cornell 7

8.  Insert graph of current state here WebKaizen(c) Copyright 2010 - Kate Cornell 8

9. “Our thoughts create our reality – where we put our focus is the direction we tend to go.” ~ Peter McWilliams WebKaizen(c) Copyright 2010 - Kate Cornell 9

10. WebKaizen(c) Copyright 2010 - Kate Cornell 10 Review metrics and Process. Isolate areas with the greatest potential impact

11. InsertProcessHere WebKaizen(c) Copyright 2010 - Kate Cornell 11

12. WebKaizen(c) Copyright 2010 - Kate Cornell 12 1. 2. 3. 4.

13. Breakout groups review metrics & process Return with 3 to 4 Areas of Focus 20 minutes http://www.online-stopwatch.com/ WebKaizen(c) Copyright 2010 - Kate Cornell 13

14. Focused Affinity Matrix WebKaizen(c) Copyright 2010 - Kate Cornell 14

15.  The 6 Ms (used in manufacturing)  Machine (technology)  Method (process/inspection)  Material (raw, consumables etc.)  Man Power (physical work)/Mind Power (brain work)  Money  Milieu (External Environment or surroundings)  Miscellaneous  Environment  Measurement (Inspection)  Maintenance  Tools or applications  Management  The 8 Ps (used in service industry)  Product=Service  Price  Place  Promotion  People  Process  Physical Evidence  Productivity & Quality  The 4 Ss (used in service industry)  Surroundings  Suppliers  Systems  Skills WebKaizen 15

16. Areas of Focus  Affinities  Ordering at the Wholesaler Delivery from the Wholesaler Unpacking the truck Refrigeration On-Site Product Indirect Product Not careful enough Place Distance is too great Distance to fridge from truck Not enough room between shelves People Delivery takes too long Need training in handling Process We are last on their route Tools Ordering takes too long Refrigeration not cool enough Box handles too flimsy Need better dollies Man-Power Not enough people WebKaizen(c) Copyright 2010 - Kate Cornell 16

17.  Objective – Associate applicable causal factors with Areas of Focus  Match causes by Affinity with Areas of Focus. This will filter out causal factors not important in correcting our problem.  Fill in the Focused Affinity Matrix. 30 minutes http://www.online-stopwatch.com/ WebKaizen(c) Copyright 2010 - Kate Cornell 17

18. WebKaizen(c) Copyright 2010 - Kate Cornell 18 EffectCause Solution Deterioration Cleaning Change Cleanser Cleaning Birds Owls Birds Gnats Bug Spray Gnats LightsTimer

19.  Some causal factors are already at a root cause level.  The number 5 is not an absolute, ask why until you are at root cause.  It is impossible to get to an absolute root cause, therefore, root cause is subjective.  Consider root cause being the lowest level of causation that is within your control. WebKaizen(c) Copyright 2010 - Kate Cornell 19

20. Ordering at the Wholesaler Delivery from the Wholesaler Unpacking the truck Refrigeration On- Site WebKaizen(c) Copyright 2010 - Kate Cornell 20

21. Fill in the Root Cause Analysis Sheet 45 minutes http://www.online-stopwatch.com/ WebKaizen(c) Copyright 2010 - Kate Cornell 21

22. “I think the next best thing to solving a problem is finding some humor in it.” ~Frank A. Clark WebKaizen(c) Copyright 2010 - Kate Cornell 22

23.  Visualize the perfect solution  Don’t be bound by what is done today.  Don’t be discouraged by prior failures.  Do it a different way  One or Two Words – no sentences  There is no Wrong Idea in Brainstorming  Correct response = “Good Idea”  We’ll sort for the best solutions later  Put an identifying number next to each solution WebKaizen(c) Copyright 2010 - Kate Cornell 23

24. Areas of Focus Ordering at the Wholesaler Delivery from the Wholesaler Unpacking the truckRefrigeration On-Site 1.XXXXX 3.XXXXX 5. XXXXX2.XXXX 6.XXXX 4. XXXX WebKaizen(c) Copyright 2010 - Kate Cornell 24

25. Populate List of Solutions 30 minutes http://www.online-stopwatch.com/ WebKaizen(c) Copyright 2010 - Kate Cornell 25

26. Cascading Impact Analysis WebKaizen(c) Copyright 2010 - Kate Cornell 26

27.  Restate Objective  Cascading Impact Analysis  Determine top three constraints  List Primary Constraint at bottom of Impact/Constraint Diagram  List Secondary and Tertiary Constraints at bottom of Dual Constraint Diagram  Perform the Cascading Impact Analysis  Use identifying numbers – No words WebKaizen(c) Copyright 2010 - Kate Cornell 27

28. IMPACT / CONSTRAINT DIAGRAM 10 9 8 7 6 5 4 3 2 18 17 16 14 15 13 12 11 1 WebKaizen(c) Copyright 2010 - Kate Cornell28

29.  If there are more than 3 solutions in the upper right hand quadrant….  Use the Cascading Impact Analysis method by populating the Dual Constraint Diagram WebKaizen(c) Copyright 2010 - Kate Cornell 29

30. DUAL CONSTRAINT DIAGRAM 10 9 5 4 1817 16 14 12 WebKaizen(c) Copyright 2010 - Kate Cornell30

31. 1. 2. 3. 4. WebKaizen(c) Copyright 2010 - Kate Cornell 31

32. Use Cascading Impact Analysis List Prioritized Solutions 45 Minutes http://www.online-stopwatch.com/ WebKaizen(c) Copyright 2010 - Kate Cornell 32

33. “Statistics are no substitute for judgment” ~ Henry Clay WebKaizen(c) Copyright 2010 - Kate Cornell 33

34.  Identify the potential change that each solution can have on the problem  Example: 1.Figure the universe of opportunities available for each solution. 2.Assess the Impact against the universe of opportunities. 3.List the value and the % of the result. WebKaizen(c) Copyright 2010 - Kate Cornell 34

35. WebKaizen(c) Copyright 2010 - Kate Cornell 35 Starting Measures of Unspoiled Produce63078% Solution 18 709% Solution 22 152% Solution 11 101% Solution 12 101% Total Objective Starting at the end of next month, the raw produce spoilage levels will be less than 10%. 73592%

36. 45 minutes http://www.online-stopwatch.com/ WebKaizen(c) Copyright 2010 - Kate Cornell 36

37. Plan the Work – Work the Plan Joint Team Effort WebKaizen(c) Copyright 2010 - Kate Cornell 37

38. Solution Owner & Resources WebKaizen(c) Copyright 2010 - Kate Cornell 38

39.  Owners determine date of team meetings  Activities and action items assigned  Work Planned  Work Executed  Capture Results in Metrics WebKaizen(c) Copyright 2010 - Kate Cornell 39

40. Worksheets

41. Process Map Copy your process map here WebKaizen(c) Copyright 2010 - Kate Cornell

42. Areas of Focus WebKaizen(c) Copyright 2010 - Kate Cornell 1. 2. 3. 4.

43. Affinities The 6 Ms (used in manufacturing) Machine (technology) Method (process/inspection) Material (raw, consumables etc.) Man Power (physical work)/Mind Power (brain work) Money Milieu (External Environment or surroundings) Miscellaneous Environment Measurement (Inspection) Maintenance Tools or applications Management The 8 Ps (used in service industry) Product=Service Price Place Promotion People Process Physical Evidence Productivity & Quality The 4 Ss (used in service industry) Surroundings Suppliers Systems Skills WebKaizen(c) Copyright 2010 - Kate Cornell

44. Focused Affinity Matrix Worksheet Areas of Focus  Affinities  WebKaizen(c) Copyright 2010 - Kate Cornell

45. List of Root Causes Worksheet AREAS OF FOCUS WebKaizen(c) Copyright 2010 - Kate Cornell

46. List of Solutions Worksheet WebKaizen(c) Copyright 2010 - Kate Cornell AREAS OF FOCUS

47. Impact / Constraint Matrix Worksheet WebKaizen (c) Copyright 2010 - Kate Cornell

48. Dual Constraint Worksheet WebKaizen (c) Copyright 2010 - Kate Cornell

49. Top Solutions Worksheet 1. 2. 3. 4. 5. WebKaizen(c) Copyright 2010 - Kate Cornell

50. Solution Impacts Worksheet Starting Measures#% Solution 1 - Solution 2 - Solution 3 - Solution 4 - Solution 5 - Total Objective WebKaizen(c) Copyright 2010 - Kate Cornell

51. Solutions & Owners Worksheet Solutions for Problem #____ Owner & Resources Solution #1 Solution #2 Solution #3 Solution #4 Solution #5 WebKaizen(c) Copyright 2010 - Kate Cornell