1. www.che.de Better Universities through Higher Education Management? Prof. Dr. Frank Ziegele Humboldt-Kolleg and IDC | Abuja, Nigeria

2. situation of universities Better Universities through Higher Education Management? | Frank Ziegele | IDC Regional Workshop, Nov. 2009 2 … … expec- tations rise ! expec- tations rise ! crucial role of HE for development of economies contributions to society´s goals (equality, regional development, gender, etc.) student´s expectations (triggered by cost-sharing: rising tuition fees) widening participation

3. situation of universities Better Universities through Higher Education Management? | Frank Ziegele | IDC Regional Workshop, Nov. 2009 3 … … pressures rise ! rankings worldwide competition technological change, dynamic environments political interests

4. situation of universities Better Universities through Higher Education Management? | Frank Ziegele | IDC Regional Workshop, Nov. 2009 4 … … recources decline ! recources decline ! cutbacks, state deficits few sources for diversification (+ economic crisis) low salaries, unattractiveness of university jobs need for costly investments

5. a fatal situation? 5 rising expectations rising pressures declining resources UNIVERSITY it is a worldwide problem, but of course with cultural + national differences Better Universities through Higher Education Management? | Frank Ziegele | IDC Regional Workshop, Nov. 2009

6. regarding all that … 6 … what should universities/academics do? common enemy resignationoptimization Better Universities through Higher Education Management? | Frank Ziegele | IDC Regional Workshop, Nov. 2009 complain, protest, blame the government do the minimum, low loyalty, moonlighting make the best out of situation, incl. use tools of higher education management probably these will somehow remain… …but move into this direction

7. What should we do? 7 Better Universities through Higher Education Management? | Frank Ziegele | IDC Regional Workshop, Nov. 2009 care about management identify potentials to act be prepared with modern management tools take responsibility and act arguing with governments about funding is more successful from a position of good performance and strong internal management

8. What should we do? 8 Better Universities through Higher Education Management? | Frank Ziegele | IDC Regional Workshop, Nov. 2009 care about management identify potentials to act be prepared with modern management tools take responsibility and act examples from the European context which management approaches inside university help to come to terms with the situation? How did European universities solve certain problems through HE management?

9. examples from the European context 9 Better Universities through Higher Education Management? | Frank Ziegele | IDC Regional Workshop, Nov. 2009 cutbacks: every department takes the same share strong and weak performers get equally less in the end all departments get into trouble problem strategic management strategic priorities (central funds neccessary) strategic alliances, cooperation with partners performance-oriented cutbacks manage- ment solutions strong areas strengthened good working conditions can be sustained in some areas strategic profile of university develops benefits

10. examples from the European context 10 Better Universities through Higher Education Management? | Frank Ziegele | IDC Regional Workshop, Nov. 2009 public budgets depend mainly on history, no chances for newcomers public funding does not react on performance problem financial management manage- ment solutions formula funding: rewards for good performance measure indicators, parts of the budget automatically distributed according to number of graduates, Ph.Ds., publications etc. benefits redistribution to high-performers incentive effects

11. examples from the European context 11 Better Universities through Higher Education Management? | Frank Ziegele | IDC Regional Workshop, Nov. 2009 problem financial management flexible budgets: use money where it is most urgently needed allow building reserves manage- ment solutions benefits line-item budgeting: purposes of expenditure exactly defined, no reserves from year to year effects: december fever, no flexible financial shift if conditions change long-term financial planning possible meet urgent financial needs incentives to save money

12. examples from the European context 12 Better Universities through Higher Education Management? | Frank Ziegele | IDC Regional Workshop, Nov. 2009 problem quality management systematic teaching evaluations peer reviews target agreements to enforce consequences manage- ment solutions benefits low information on students needs + class performance of colleagues no external views to assess status quo of quality evaluations without consequences transparency of quality actions to enhance quality, learning processes

13. examples from the European context 13 Better Universities through Higher Education Management? | Frank Ziegele | IDC Regional Workshop, Nov. 2009 problem controlling data as basis for decisions implement feedback loops only collect data that is needed for decision making manage- ment solutions benefits uninformed decisions lack of feedback culture (look at results and specify consequences) data cemetaries controlling culture learning loops

14. examples from the European context 14 Better Universities through Higher Education Management? | Frank Ziegele | IDC Regional Workshop, Nov. 2009 changes regarded as someone else´s interest nobody cares about the products problem organization matrix structures: responsibility fo staff devided from responsibility for products decentral responsibilities for certain tasks manage- ment solutions university members feel loyalty + responsibility ownership benefits

15. What should we do? 15 Better Universities through Higher Education Management? | Frank Ziegele | IDC Regional Workshop, Nov. 2009 but it shows: universities are able to help themselves special examples, there might be many more some experiences might be transferable to non-European context, others not of course it depends on people, but it also depends on professional knowledge about management tools

16. the coming days 16 Better Universities through Higher Education Management? | Frank Ziegele | IDC Regional Workshop, Nov. 2009 specify these general thoughts for your contexts learning about good + bad practice open exchange on how can we help ourselves? broaden knowledge on managerial techniques for universities take into account the issue of leadership

17. www.che.de Better Universities through Higher Education Management? Prof. Dr. Frank Ziegele Humboldt-Kolleg and IDC | Abuja, Nigeria