1. http://gjackson.uchicago.edu gjackson@uchicago.edu 773-702-2828 Gregory A Jackson Vice President & CIO The University of Chicago Après le deluge, quoi?

2. © 2004 The University of Chicago  630 campus information-technology professionals  1 / 2 central (NSIT), 1 / 10 each Biological Sciences and Business, rest in smaller groups  340 total NSIT staff (at full strength)  Total University spending on IT about $90- million/year  7.5% of University operating expense  $65-million flows through NSIT  1 / 3 networking recharge, 1 / 4 store sales and service recharge, rest central

3. © 2004 The University of Chicago Vice President & CIO Greg Jackson Academic Technologies Chad Kainz Executive Director (searching) Administrative Systems David Trevvett Networking Bob Vonderohe General Services (searching) Data Center Rich Breen Client Relations Therese Allen- Vassar Integration Tom Barton

4. © 2004 The University of Chicago Vice President & CIO (1) Senior & Executive Directors (8) Directors (19) A* Directors, Managers, Leaders,... (56) Union Staff (30) Non-Union Staff (227) Students (~60)

5. © 2004 The University of Chicago

6. Budget Process NSIT Other IT Other

7. © 2004 The University of Chicago Proxy Usage Share

8. © 2004 The University of Chicago Proxy Data Networking Usage Calls Voicemail Share Phone Line

9. © 2004 The University of Chicago Different Proxy Data Networking Usage Calls Voicemail Share Phone Line

10. © 2004 The University of Chicago Proxy Data Networking Phone Line Usage Calls Voicemail

11. © 2004 The University of Chicago Proxy Data Networking Phone Line Little Calls Usage Big Calls Voicemail

12. © 2004 The University of Chicago Proxy Data Networking Phone Line Widely Used Stuff Good Stuff Behavior Narrow, Costly Svcs Bad Stuff

13. © 2004 The University of Chicago Issues  Recoverability  Supervision & discipline  Record retention & retrieval  Responsiveness to institutional change  Responsiveness to technological change