1. EWU Telecommunications (http://telecom.ewu.edu) EWU Telephone Systems Upgrade What This Project Does For You…

2. EWU Telecommunications (http://telecom.ewu.edu) Upgrade Goals Upgrade All Outdated Hardware  Manufacturer Discontinued Equipment  Will Not Support New Features Upgrade Outdated Voice Mail Systems  Manufacturer Discontinued Equipment  Will Not Support New Features Upgrade Outdated Power Equipment Upgrade Call Center Software  Improves Reporting  Allows More Departmental Customization Add New Requested Features  Caller ID (Internal and External)  Speaker Phone (Not On Basic Model)  Call Forwarding to Local Numbers  Supports Application Integration (Feature button)  More Flexibility for Music On Hold

3. EWU Telecommunications (http://telecom.ewu.edu) Long Term Goals  Unified Messaging Treat Voicemail Like e-mail Common Platform for Voice/Electronic Mail Presence  Soft Clients Road Warriors Add to Laptops  Applications Integration Communications Enabled Business Processes Using Telephone Systems for Critical Communications  Voicemail Broadcasts  Using IP Phones As an Intercom  Broadcasting to Digital Displays  Conference Phones Meet-Me Ad Hoc  Wireless Handsets Using University Wireless Network Using Dual-Mode Nokia Phones Requires Security Review

4. EWU Telecommunications (http://telecom.ewu.edu) Before Old Call Processors Newer Call Processors Existing Voicemail Systems Copper Cable Plant Telephone Technician Stations

5. EWU Telecommunications (http://telecom.ewu.edu)  Uses the University Data Network to Transport Voice  Primary and Backup Call Managers  Primary Voicemail system  Primary E-911 Reporting Systems  Primary Call Center Server  HP Servers with Hardened Microsoft Operating System  Backup Systems Located In School of Computing and Engineering Sciences Bldg. After Call Manager Servers Media Converter Emergency Responder IP Call Center Voicemail

6. EWU Telecommunications (http://telecom.ewu.edu) Status  All Systems Installed All systems installed and tested Pilot Project Underway Campus Wide Deployment Schedule in Development  Conversion of Primary Telephone Lines Complete  Failover Tested and In Service  Campus-Wide Voicemail Upgrade In Process Can Not Forward From Old to New Voicemail Systems Information Campaign Required  Buildings in the Queue for the Summer Sutton Hall (Phones & IPCC) JFK – All Floors Showalter Hall

7. EWU Telecommunications (http://telecom.ewu.edu) What To Expect When We Arrive Pre-Installation Survey  Telecom will survey to determine what type of phones and where  Survey will discuss upgrades as necessary Qwest student helpers will place and “TAPS” phones  Phones will be placed on desktops, and connected to the data network.  Phones will be registered to the Call Manager Training will be provided  Probably two separate “hands-on” training sessions.  Lasts roughly 90 minutes, with play time. Phones will be converted to the new system with the completion of training.