2.  Administrative Services is a support organization. Customer satisfaction via customer service is our responsibility. We recognize that whenever we interact with a customer, through a phone call, letter, e-mail or meeting, an impression is made. Every interaction is a reflection of ourselves as well as a reflection of the university.

3.  Administrative Services will provide high-quality customer service via fair, courteous, and professional treatment by providing accurate, current and consistent information in a timely manner and being considerate of customer concerns and needs.

4.  The goal for Administrative Services is for all of our customers to receive quality service that meets or exceeds their expectations.

5.  Courteous  Attentive  Respectful  Excellence

6.  Courteous

7.  Attentive

8.  Respectful

9.  Excellence

10.  Direct in Person Assistance  Performing Service in an Office  Email  Facsimiles  Meetings  Telephone  Written Correspondence

11.  Direct In-Person Assistance

12.  Performing Service in an Office

13.  General Guidelines  Out-of-office e-mail Procedure  Replies  Signature

14.  Email General Guidelines

15.  Out-of-office E-mail Procedure

16.  Email Replies

17.  Email Signature

18.  Facsimiles

19.  Scheduling and Facilitating  Attending

20.  Incoming Calls  Leaving a Voicemail Message  On-hold  Responding to Messages  Transferring Calls  Voicemail/Out-of-office Procedure

21.  Incoming Calls

22.  Leaving a Voicemail Message

23.  On-hold

24.  Responding to Messages

25.  Transferring Calls

26.  Voicemail/Out-of- office Procedure

27.  Written Correspondence