1. PACDEFF 2010 Karina Francks & Robbie Ferkatovich

2. BUILDING ON CURRENT BEST PRACTICE MOVING TOWARDS AN ASSESSMENT ENVIRONMENT

3. CURRENT LAY OF THE LAND COURSE CONTENT DISCUSSION WHO ARE YOU CONTENT SOURCE LENGTH OF PROGRAM WHERE ARE YOU HEADING HOW REGULARCONTENT- K&A OR KA&S

4. CURRENT STATE OF PLAY CURRENT OVERVIEW OF CRM/NTS/HF COURSE PRESENTATION K&A PREDOMINANTLY KNOWLEDGED BASED. SOME ATTITUDE & SKILLS NO REGULATORY REQUIREMENT PASS BY ATTENDENCE TICK BOX ASSESSMENT

5. THE CHANGING LANDSCAPE INTRODUCTION OF A CRM/NTS/HFASSESSMENT REQUIREMENT. JUNE 2011 INTRODUCTION BY CASA FOLLOWED BY A 2 YEAR TRANSITION FOR CAA.

6. THE NEW FUTURE. GIVEN THE NEW PARAMETERS WHAT DOES THE FUTURE HOLD FOR CRM TRAINING?

7. ESSENTIAL TO THE FUTURE FACE OF CRM/NTS/HF TRAINER SPECIFIC CRM/NTS/HF UPSKILLING CRM/NTS/HF TRAINING & CONTENT LINKS IN ALL TRAINING POSITIONS INTER RATER RELIABILITY | CONSISTENCE IN ASSESSMENT COMPENTENY LEVELS & BEHAVIOURAL MARKERS ESTABLISHED

8. MOVING FORWARD. WHAT DOES THE NEW COURSE LOOK LIKE? WHAT IS REQUIRED? ISSUES AND RECOMMENDATIONS

9. ASSESSING CRM WHO ICA TRAINER TRAINING CAPTAIN WHAT OPERATIONAL DEFINITIONS BEHAVIOURAL MARKERS FROM CURRENT COMPETENCIES OBSERVABLE SCENARIOS WHERE REVALS CAB-TRAINER CLASSROOM SCENARIOS INFLIGHT WHEN RTP’S CBT INFLIGHT LINECHECK CLASS ROOM SCENARIOS

10. HOW CHECKLIST OF BEHAVIOUR STANDARDS MEETS OR OMISSION NUMBER OF ASSESSORS ABILITY TO OBSERVE INDUSTRY WIDE BEHAVIOUR MARKERS TRAIN THE TRAINER CO- OPERATION COURSE SHARING SHARED SPECIFIC INCIDENTS

11. CONSIDERATIONS COST FACTORS FOR DEVEOPMENT OF ASSESSMENTS BOTH FOR SMALL AND MEDIUM AIRLINES TIME COST ALLOCATION OF RESOURCES RESOURCES FOR TRAIN THE TRAINER. COURSE CONTENT

12. ESTABLISHMENT OF A GENERIC INDUSTRY STANDARD FOR BEHAVIOURAL MARKERS/ BEHAVIOURAL COMPETENCIES (BELINDA) FOR CABIN CREW ESTABLISHMENT OF A CONSISTENT ASSESSMENT SYSTEM TO CEMENT INTER RATER RELIABILITY(MATHEW THOMAS) DEVELOPING CRM/NTS/HF LINKS IN COMPENTCY ASSESSMENT ACROSS ALL LEVELS

13. THANK YOU FOR YOUR PARTICIPATION TODAY Karina Francks & Robbie Ferkatovich 2010