1. The Highland Council Joyce Brown Library Service & Linda Clark Training & Development

2. The Highland Council Introduction- who, why & how What we did When & where Methods Questions

3. The Highland Council IT Educator 18 participants Net Navigator & Information Consultant 22 participants

4. IT EDUCATOR Joyce Brown & Linda Clark

5. IT Educator DAY 1 10.30-3.30 e-learning centre, Inverness Induction: Aims & Objectives Introduction to CBT

6. IT Educator DAY 2 6 hours over a 6 week period in the workplace Computer-based Training: Customers, Conflict & Confrontation The Manager as Coach & Counsellor

7. IT Educator DAY 3 or 4 10.30-3.30 e-learning centre, Inverness Workshop & Theory: The Process Communication Skills Why & How People Learn Learning Blocks

8. IT Educator DAY 5 & 6 12 hours over a 6 week period in the workplace Practical: Preparation Training Recording

9. IT Educator DAY 7 10.30-3.30 e-learning centre, Inverness Evaluation Summary & Conclusions

10. NET NAVIGATOR & INFORMATION CONSULTANT Norman Newton & Linda Clark

11. Net Navigator & Information Consultant Part one: One day training session Part two: Practical exercises in the work place

12. Search engines & Search strategies Evaluating websites ICT in Library enquiries Information services & alerting services Information partnerships Presenting results Workplace case studies - ReportEnquiries Net Navigator & Information Consultant

13. The Highland Council Evaluation of the courses What next What we still have to do

14. The Highland Council Questions?