1. RIGA PUBLIC TRANSPORT IRINA FELDMANE

2. Establishment Established February 20, 2003 Legal status – Riga municipal limited liability company Operates in conformity with requirements of ISO 9001:200 and OHSAS 18001 Number of employees ~4300

3. Business scope organisation of PT network passenger transportation parking-lots’ management transport rent

4. Financial results (M EUR)

5. Break-down of passenger flow by tickets* * Passengers carried by buses, trolleybuses and trams

6. Supervision of united route network Tram routes 9 Trolleybus routes 19 Bus routes 53 Night transport routes 9 Minibus routes 23

7. Trams Total number 218 Number of carried passengers (M) in 2014 34.7 Distance run (M km) in 2014 8.0

8. Trolleybuses Total number 264 Number of carried passengers (M) in 2014 47.0 Distance run (M km) in 2014 11.2

9. Buses Total number 432 Number of carried passengers (M) in 2014 68.8 Distance run (M km) In 2014 26.4

10. Electronic payment system o Precise accounting of passengers o Functionality – can be used as: E-wallet Pupil’s e-card Riga resident’s card Tourist’s card To pay for catering of persons with low incomes o 7 customer service centres o More than 400 trade outlets and ticket vending machines

11. Integrated management system Safety Comfort Information o United control centre o Video monitoring with integrated alarming system o Breath alcohol testing of drivers o Visual information o Audio information o Automatic passenger counting system o GPS o Wi-Fi

12. Parking lots 4963 Riga municipal parking lots o Pre-paid: Non-cash payments using: -SMS -application -payment card -e-ticket Cash payments o Post-paid

13. Other services Retro tram Fully restored in 1982, using old drawings and photos Conservation of historic heritage Bicycle parking Free service 34 parks for 268 bicycles Electric cars A park of 12 electric cars Environment protection

14. Customer satisfaction Perception of Rīgas satiksme (2013)

15. THANK YOU!