1. PPS: Parking Payment Solution 2 November 2005 Shawn Melton, Josh Platon, Marco Carrion, Marcus Still, Patrick Hines, Richard Medina

2. Presenter Shawn Melton 4 th year Computer Science Major Old Dominion University Computer Engineering Minor Marketing Lead Assistant Webmaster Green GroupPPS2 November 20052

3. Introduction Green GroupPPS 2 November 2005 3

4. Overview Team Elements Problem Elements Solution Elements Functionality Diagram Competition Risk Cost Green GroupPPS 2 November 2005 4

5. Team Elements Green GroupPPS 2 November 2005 5

6. Team Elements Expert: James Long Director of Parking Services Matthew Botzler Parking Services Appeals Committee Meeting twice a week Reporting to Janet Brunelle Patrick Hines is Project Manager Green GroupPPS 2 November 2005 6

7. Problem Statement Old Dominion University’s students, faculty and staff must go through a inefficient process in order to make Parking Services payments and appeals. Green GroupPPS 2 November 2005 7

8. Problem Characteristics Long waiting lines exist No Student decal payment Forms must be filled out The building is small Hiring more employees doesn’t help Online purchasing allows automation Green GroupPPS 2 November 2005 8

9. Survey Results 187 Students, Faculty, and Staff 71.7 % waited 15 min. or more 98.4 % wanted online purchasing 90.9 % have had parking decal 47.6 % have paid parking fine Green GroupPPS 2 November 2005 9 Student/Faculty/Staff Survey : Survey given out to 187 people between Friday October 14, 2005 to Monday October 29,2005

10. Market University Parking Services Specifically, those with Banner Beta testing at Old Dominion Green GroupPPS 2 November 2005 10

11. Solution PPS: Parking Payment Solution Allows online parking payments Decals Citations Appeals automated Registration online Green GroupPPS 2 November 2005 11

12. Solution Characteristics Communication interface to Banner Decal printing Reduce forms through automation Receipts printed after purchase Green GroupPPS 2 November 2005 12

13. Get Permit Form Register Your vehicle Wait for processi ng Send forms and payment Wait in line New Decal is issued Parking Services receives payment Receipt is given Green GroupPPS2 November 200513 Already registered Through mail, faculty & staff only Take to parking building

14. User Log In ID Password Select Faculty Staff Student Type of decal Commuter Resident Enter Form of Payment SUBMIT Form - Green GroupPPS2 November 200514 Parking Services Receives form And payment Print Decal And Receipt

15. Client parks illegal Ticket worker gives the illegal parking car a ticket Ticket worker inputs the ticket and the info into the database Client receive the ticket on the windshield The database sends a red flag to the account and registrar’s office after 7 days and places a hold on the account. Pays ticket through mail Client waits in line. Client writes out a check for parking services. Client mails payment through mail. Pay ticket at parking servers’ office Client has to go to the Parking Servers’ Office. Parking services office receives payment. Parking services office removes the hold from the account Parking service office enters student information. Parking service office enters payment information. Parking services office sends a notice to registrar’s office to remove the hold Registrar’s office removes the hold from the account. Green GroupPPS2 November 200515

16. Client parks illegal Ticket worker gives the illegal parking car a ticket Ticket worker inputs the ticket and the info into the database Client receive the ticket on the windshield The database sends a red flag to the account and registrar’s office after 7 days and places a hold on the account. Client login to their account Client chooses “Fine Payment Option” Client selects fine or fines. Parking services office receives payment. Parking services office removes the hold from the account Parking service office enters student information. Parking service office enters payment information. Parking services office sends a notice to registrar’s office to remove the hold Registrar’s office removes the hold from the account. Client chooses payment method. Client enters payment information. Client prints or saves receipt Green GroupPPS2 November 200516

17. O.D.U. database checked to verify credentials User prompted to enter appeal request, decal request, or fine information ODU populates web forms to display ticket, permit or account information Information sent real-time to ODU database User logs in with ticket number, account number, plate number, or permit number Confirmation number and screen presented Client must travel to parking services Client turns in his appeal form Client waits 10 business days for appeals committee to meet, and decide on verdict of their ticket Client waits in line Client picks up an appeals form, fills out his name,address, Ticket number, and reason for the appeal Client must travel to parking services Ticket is fully appealed Client waits in line Client pays ticket in full, or reduction given by parking services Receipt given Current Appeal Method New appeal Method AppealedDenied Green GroupPPS2 November 200517

18. What our system can’t solve Can’t reduce parking fees Can’t increase the success of parking fine appeals Can’t make it easier to find a parking space Green GroupPPS 2 November 2005 18

19. Should it be done? Pros Automated payment for fines or decals Person doesn’t have to be on campus. Automated interface with Banner. Reduces paperwork. Cons Parking Services hires staff to update/track new system. No big financial incentive. Requires cooperation with OCCS. Green GroupPPS 2 November 2005 19

20. Goals Set-up online payments Ensure proper security Make system user-friendly Have automated appeal system Offer online user tutorial Green GroupPPS 2 November 2005 20

21. Functionality Diagram Green GroupPPS 2 November 2005 21 User Connection to Windows Secure Server Java GUI Application Third Party Credit Card Verification Software Printed Receipt and Customer Pickup at Parking Services Center

22. Sample GUI ODU Parking Payment System Welcome User name : Password : UIN (University ID Number) 7-10 characters composed of letters and numbers Green GroupPPS2 November 2005 22

23. Competition Matrix Green GroupPPS 2 November 2005 23 CompanyOnline parking services Payment of decals online Payment of citations online Automated appeals online Interface website with Banner Vehicle registration User assistance PPS: Parking Payment Solution XXXXXXX T2 Systems XXX Complus Data Innovations, Inc. XXX EZ Permit XX http://www.t2systems.com/ http://www.govtech.net/magazine/story.php?id=95447&issue=10:1997

24. Risk Rating System Green GroupPPS 2 November 2005 24

25. Risks Green GroupPPS 2 November 2005 25 Risk #Risk DescriptionRisk Mitigation 1Losing Security on the Web SiteSSL security certificate 2Parking Services Rejection of Online Payment structureJames Long desires online system 3* OCCS refuses to allow an interface to the Banner systemSeparate Database independent of Banner 4* Not meeting the budgetUsing strict scheduling 5The web site is not user friendly Online Tutorial 6* System goes down, back up data neededSeparate back-up server 7Privacy invadedRequire secure accounts 8* Database interaction failsSeparate back-up router

26. Component Costs Windows Server : $89 per month $89 * (6 months for initial setup) = $534 Sun Java Studio Standard (10 User Licenses) : $6950 Intellicharge 5 user license : $1195 http://www.managemore.com/intellicharge/ http://store.sun.com/CMTemplate/CEServlet?process=SunStore&cmdViewProduct_ CP&catid=104023 Green GroupPPS 2 November 2005 26

27. Customer Costs Team paid hourly Hourly rate of $16 6 members in group : $46080 Customers of Parking Services $2 charge for PPS to use online payments http://order.1and1.com/xml/order/ServerWindows;jsessionid=DFB54857A 3E5265AC530866D9AD4F8E6.TC63a?__frame=_top&__lf=Static Green GroupPPS 2 November 2005 27

28. University Study No university in Virginia offers PPS James Madison’s system Through T2 Systems VCU, UVA and VT have partial payments http://web.jmu.edu/parking/wptermsofuse.asp Green GroupPPS 2 November 2005 28

29. Review Team Elements Problem Elements Solution Elements Functionality Diagram Competition Risk Cost Green GroupPPS 2 November 2005 29

30. Conclusion Green GroupPPS 2 November 2005 30

31. Works Cited Windows Server : http://order.1and1.com/xml/order/ServerWindows;jsessionid=DFB54857A3E5 265AC530866D9AD4F8E6.TC63a?__frame=_top&__lf=Static Intellicharge Credit Card Verification Software : http://www.managemore.com/intellicharge/ Sun Java Studio Standard : http://store.sun.com/CMTemplate/CEServlet?process=SunStore&cmdViewProd uct_CP&catid=104023 Green GroupPPS 2 November 2005 31

32. Works Cited Survey of Old Dominion Students Provided for you with slides Parking Services/Online Processing http://www.odu.edu/webroot/orgs/af/ps/parkser.nsf/pages/home http://www.nacha.org/news/Stats/stats2004/3rd%20Quarter%202004.pdf http://www.shu.ac.uk/schools/cms/teaching/rh1/ebiz/online_paym ent_processing_basics.htm http://www.shu.ac.uk/schools/cms/teaching/rh1/ebiz/online_paym ent_processing_basics.htm HTTPS : http://www.globalscape.com/products/ftp_servers.asp?CMP=KNCBC 101504 Green GroupPPS 2 November 2005 32

33. Works Cited Universities’ Parking Services pages: http://web.jmu.edu/parking/wptermsofuse.asp http://www.vims.edu/sms/catalog/catalog9697/stufac.html#parkin g http://www.vims.edu/sms/catalog/catalog9697/stufac.html#parkin g http://parking.cnu.edu/decals.html http://www.gmu.edu/univserv/parking/index.html http://www.umw.edu/publications/adjuncthbk_gp/cgps_administrat ive_inform/parking.php http://www.umw.edu/publications/adjuncthbk_gp/cgps_administrat ive_inform/parking.php http://www.virginia.edu/parking/citations/pay.html http://facilities.vt.edu/ot/parking.asp http://www.bsv.vcu.edu/vcupark/studentrates.htm http://www.odu.edu/webroot/orgs/af/ps/parkser.nsf/pages/vb_enf orcement http://www.odu.edu/webroot/orgs/af/ps/parkser.nsf/pages/vb_enf orcement Green GroupPPS 2 November 2005 33

34. Works Cited Competitors: http://www.geotrust.com/ http://www.t2systems.com/ http://www.govtech.net/magazine/story.php?id=95447&issue=10: 1997 http://www.govtech.net/magazine/story.php?id=95447&issue=10: 1997 Resources cont’d: http://www.globalscape.com/products/ftp_servers.asp?CMP=KNC- BC101504 http://www.globalscape.com/products/ftp_servers.asp?CMP=KNC- BC101504 Green GroupPPS 2 November 2005 34

35. Works Cited Interview with James Long : Conducted Monday October 17, 2005 at approx 2:30 P.M. Old Dominion University Director : Parking and Transportation Services Phone : (757) 683-4004, Fax : (757) 683-3194 Email : jlong@odu.edu Student/Faculty/Staff Survey : Survey given out to 187 people between Friday October 14, 2005 to Monday October 29,2005 Green GroupPPS 2 November 2005 35