1. E-BILLER Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. eBiller Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. NEXT GENERATION WEB BASED BILLING SOLUTIONS eBiller Introduction

2. E-BILLER Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. eBiller Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. Multiple Plan for Multiple Level Multiple Plan for Multiple Level Multiple Report with Drill Down Facility Multiple Report with Drill Down Facility Multi Layer Customer Billing Hierarchy Multi Layer Customer Billing Hierarchy Multiple Invoice Format with Audit Trail Facility Multiple Invoice Format with Audit Trail Facility Multiple Billing Element with Sub-Level Billing Multiple Billing Element with Sub-Level Billing Query Builder with Export facility Query Builder with Export facility Multiple Site with Multiple Service Portfolio Multiple Site with Multiple Service Portfolio eBiller

3. E-BILLER Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. eBiller Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. The Evolution of eBILLER Complexity of Business Process Time to Maturity of Business Process 2003 On-Line Cash Transaction Future Enhancement Current Features Multiple Plan Billing 2004 Site Service Portfolio Customer Hierarchy Multiple Invoice Formats Multiple Element level Billing Web Based Contract Forms 2002 Plan Based Billing Design Own Plans

4. eBiller Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. Back End Integration Server Application Server Web Server Internet SMS Customer Usage Data Source Online Data Source Payment System Marketing System History Archive System PDA Biller Data Source Flat File Legacy Biller System Architecture Voice Mail FAX Interaction Phone Interaction PSTN Mobile

5. eBiller Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. Usage Data Application Data Account Data Customer Data Add/Update Usage Data Add/Update Application Add/Update A/C Add/Update Customer Data Bill Time to Client Billing Data Reviewing Edit Billing Bill Provisioning Data Enter Client Receiver Review/Edit Bill Provisions Assign A/C to Customer Assign usage to Application Assign Application to A/C Payment/Adjustment Discount Commitment Charge / Tax Data Flow Diagram OAOT On-Line Account Observation Team OAOT On-Line Account Observation Team

6. E-BILLER Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. eBiller Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. Portfolio Management SITE Add and design your Site on line. Support multiple Service Portfolio. Independent Billing & Reporting. Provide visual diagram of Site. CUSTOMER Add and Manage Hierarchy Portfolio on line. Support Customer - Account - Sub Account - Application level Billing with up-gradation facility between any level and any site. Provide visual interface of Hierarchy. PLAN Multiple comprehensive variation of Plans. Facility to Bill any plan across any site. Support separate plans for separate levels. Relocation Management MOVE IT Relocation Planning and Support. Change Plan online. Relocate Customer across site. Relocate Account against Customers. Relocate Application against Accounts. Dead Account Movements HISTORY On Line Viewing of Historical Data. On Line Viewing of Historical Usages. DATABASES Multiple Databases Architecture. Separate Databases for Historical items. Billing System INVOICE Generate Invoices Online. Draft Invoice facility. Multiple format for Invoices. Audit trail facility. Real Time Invoice Calculation facility. ELEMENT, CHARGES & OTHERS (Non) Recurring with sub-level billing Multiple elements with sub element level Multiple category with sub category Multiple Contracts facility against any level. Multiple Discount facility against any level. CALL USAGE Process usage Online Back out Usage Online Usage correction facility View of actual call records Features CANNED REPORT Site Independent Reports. Drill Down facility on Reports. Export Output in HTML, Printer Friendly, CSV, Space, Excel and XML formats. QUIERY BUILDER Build custom reports online. Support Join tables, Filter, Sorting and Grouping conditions. Export output in HTML, Printer Friendly, CSV, Space, Excel and XML format. GRAPHICAL USER INTERFACE Provide Toolbars and Navigation bars on Listing, Editing and Reporting sections. Support viewing of all the fields and not constrains on what on the List pages. Reports & Others

7. E-BILLER Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. eBiller Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. Planning to Anticipate Future Requirements that are not Always Obvious 1.A well-established methodology for charting out and anticipating unpredictable yet critical future industry requirements. What? 1.The telecommunications industry is rapidly and fundamentally evolving. 2.Successful strategies must be fluid and proactive to meet the increasingly difficult requirements of current and future businesses. 1.Anticipate a wide range of future “requirements”. 2.Understand strategic implications of different scenarios. Why? How?

8. eBiller Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. Challenges Cultural and Communication Issues Difficulty Determining Customer Objective Difficulty Differentiating Customer Operations Legal and Contractual Issues Lack of Customer Internal Documents

9. E-BILLER Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. eBiller Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. Guaranteed Cost Reduction Guaranteed Service Levels & Customer Satisfaction Business Goals & Strategy Value Bottom Line Impact Increased Performance Strategic Focus Capital Avoidance Value Proposition

10. E-BILLER Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. eBiller Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. Benefits of Outsourcing to us extend beyond Cost Savings Lower cost Better Performance Better Performance Better Quality Faster Turnaround Faster Turnaround Revenue Enhancement Revenue Enhancement “ We Came In For Cost... Stayed On For Quality” - American Express Net savings of 30-40% for most services Productivity increases of 30% Access to better talent, higher employee satisfaction Reduced error rates of 60% in accounting ~ 30% reduction in time for trial Backlog reduction of 50% in transaction processing Collections uplift of 10-15% in billing Better follow up

11. E-BILLER Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. eBiller Next Generation Web Based Billing Solution http://www.siplnet.comCopyright © 2003 Swastik Infotech Pvt. Ltd. 11 Thank you Presented by: Alok Tibrewal Swastik Infotech Pvt. Ltd. Cost + Quality + Reliability + Flexibility + Time Are Values of the Customer Committed truly to the Customer Values Any Time: +91-33-9830320582 / +91-33-32746634 Phone: +91-33-2239-5905 / +91-33-2233-6634 Fax: +91-33-2231-9858 E-mail: sipltd@cal3.vsnl.net.in URL: www.siplnet.comwww.siplnet.com www.e-Biller.com