1. 9.1 9 9 THE INTERNET AND THE NEW INFORMATION NEW INFORMATIONTECHNOLOGYINFRASTRUCTURE Chapter

2. 9.2 The New Information Technology (IT) Infrastructure for the Digital Firm Enterprise Networking Arrangement of organization’s hardware, software, network, and data resourcesArrangement of organization’s hardware, software, network, and data resources Creates a company-wide network linking many smaller networksCreates a company-wide network linking many smaller networksInternetworking Links separate networks into an interconnected networkLinks separate networks into an interconnected network Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Enterprise Networking and Internetworking

3. 9.3 The New Information Technology (IT) Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure The New Information Technology (IT) Infrastructure Figure 9-1

4. 9.4 The New Information Technology (IT) Infrastructure for the Digital Firm Connectivity Measures how well computers and computer-based devices communicateMeasures how well computers and computer-based devices communicate Open System Software systemsSoftware systems Operate on different hardware platformsOperate on different hardware platforms Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Standards and Connectivity for Digital Integration

5. 9.5 The New Information Technology (IT) Infrastructure for the Digital Firm Models of Connectivity for Networks Transmission Control Protocol/Internet Protocol (TCP/IP)Transmission Control Protocol/Internet Protocol (TCP/IP) Open Systems Interconnect (OSI)Open Systems Interconnect (OSI) 802.11b802.11b BluetoothBluetooth Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Standards and Connectivity for Digital Integration

6. 9.6 The New Information Technology (IT) Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure (TCP/IP) Reference Model Figure 9-2

7. 9.7 The Internet: Information Technology Infrastructure for the Digital Firm Internet Service Provider (ISP) Commercial organization with a permanent connection to InternetCommercial organization with a permanent connection to Internet Sells temporary connections to subscribersSells temporary connections to subscribers Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure What is the Internet?

8. 9.8 The Internet: Information Technology Infrastructure for the Digital Firm Information appliance Device customized to perform few specialized computing tasks with minimal user effortDevice customized to perform few specialized computing tasks with minimal user effort Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Internet Technology and Services

9. 9.9 The Internet: Information Technology Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Client/Server Computing on the Internet Figure 9-3

10. 9.10 The Internet: Information Technology Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Analysis of an Internet Address Figure 9-4

11. 9.11 The Internet: Information Technology Infrastructure for the Digital Firm Telnet Network toolNetwork tool Allows users to log on to one computer system while working on anotherAllows users to log on to one computer system while working on another File Transfer Protocol (FTP) Tool for retrieving and transferring files from a remote computerTool for retrieving and transferring files from a remote computer Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Internet Tools for Communication

12. 9.12 The World Wide Web Based on a standard hypertext language called hypertext markup language (HTML)Based on a standard hypertext language called hypertext markup language (HTML) Combines text, hypermedia, graphics, and soundCombines text, hypermedia, graphics, and sound Handles all types of digital communicationHandles all types of digital communication Uses graphical user interfaces for easy viewingUses graphical user interfaces for easy viewing Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Overview

13. 9.13 The World Wide Web Search Engine Locates specific sites or information on InternetLocates specific sites or information on Internet Shopping Bot Software with varying levels of built-in intelligenceSoftware with varying levels of built-in intelligence Helps electronic commerce shoppers locate and evaluate products or servicesHelps electronic commerce shoppers locate and evaluate products or services Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Searching for Information on the Web

14. 9.14 The World Wide Web “Push” technology Obtains relevant information on networksObtains relevant information on networksMulticasting Transmission of data to a selected group of recipientsTransmission of data to a selected group of recipients Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Searching for Information on the Web

15. 9.15 The World Wide Web Firewall Hardware or software placed between an organization’s internal network and external networkHardware or software placed between an organization’s internal network and external network Prevents outsiders from invading private networksPrevents outsiders from invading private networksExtranets Private intranets extended to authorized users outside companyPrivate intranets extended to authorized users outside company Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Intranets and Extranets

16. 9.16 The World Wide Web Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Model of an Extranet Figure 9-5

17. 9.17 The World Wide Web Web-based applicationsWeb-based applications Enables users to access digital information from the InternetEnables users to access digital information from the Internet Wireless Web Standards:Wireless Web Standards: –Wireless Application Protocol (WAP) –WML (Wireless Markup Language) –Microbrowser –I-mode –M-Commerce Challenges –Voice portals Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure The Wireless Web

18. 9.18 The World Wide Web Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Figure 9-6

19. 9.19 The World Wide Web Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure WAP Versus I-Mode Figure 9-7

20. 9.20 The World Wide Web Keyboards and screens of cell phones tiny and awkward to useKeyboards and screens of cell phones tiny and awkward to use Very slow data transfer speedsVery slow data transfer speeds Minimal memory and limited power supplies in Internet-enabled phonesMinimal memory and limited power supplies in Internet-enabled phones Web content primarily in text with very little graphicsWeb content primarily in text with very little graphics Incompatible technologiesIncompatible technologies Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure M-Commerce Challenges

21. 9.21 The World Wide Web Connectivity and global reachConnectivity and global reach Reduced communication costsReduced communication costs Lower transaction costsLower transaction costs Reduced agency costsReduced agency costs Interactivity, flexibility, and customizationInteractivity, flexibility, and customization Accelerated distribution of knowledgeAccelerated distribution of knowledge Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Organizational Benefits of Internet and Web Technology

22. 9.22 Support Technology for Electronic Commerce and Electronic Business Hit Entry into Web server’s log fileEntry into Web server’s log file Generated by each request to the server for a fileGenerated by each request to the server for a file Electronic commerce server software Provides functions essential for runningProvides functions essential for running e-commerce Web sites Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Web Servers and Electronic Commerce Servers

23. 9.23 Support Technology for Electronic Commerce and Electronic Business Collecting and storing dataCollecting and storing data Combining data with already stored dataCombining data with already stored data Analyzing the dataAnalyzing the data Identifying customer preferences and trendsIdentifying customer preferences and trends Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Customer Tracking and Personalization Tools

24. 9.24 Support Technology for Electronic Commerce and Electronic Business Software to facilitate collection, assembly, and management of content on Web site, intranet, or extranetSoftware to facilitate collection, assembly, and management of content on Web site, intranet, or extranet Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Web Content Management Tool

25. 9.25 Support Technology for Electronic Commerce and Electronic Business Monitors time taken for downloading Web pagesMonitors time taken for downloading Web pages Identifies broken links between Web pages, Web site problems, and bottlenecksIdentifies broken links between Web pages, Web site problems, and bottlenecks Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Web Site Performance Monitoring Tool

26. 9.26 Support Technology for Electronic Commerce and Electronic Business Company with large Web server computersCompany with large Web server computers Maintain Web sites of fee-paying subscribersMaintain Web sites of fee-paying subscribers Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Web Hosting Services

27. 9.27 Management Issues and Decisions Loss of management controlLoss of management control Connectivity and application integration challengesConnectivity and application integration challenges Organizational change requirementsOrganizational change requirements Hidden costs of enterprise computingHidden costs of enterprise computing Scalability, reliability, and securityScalability, reliability, and securitydowntime Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure The Challenge of Managing the New Information Technology Infrastructure

28. 9.28 9 9 THE INTERNET AND THE NEW INFORMATION NEW INFORMATIONTECHNOLOGYINFRASTRUCTURE Chapter