Download presentation
Presentation is loading. Please wait.
1
3.03 Understand support services Introduction
2
3.03 Understand support services
Create a therapeutic environment to provide patient care Develop and implement Healthcare administration Quality control Compliance regulations 3.03 Understand support services
3
3.03 Understand support services
Maintain a clean and safe environment Manage resources Maintain an aesthetic environment 3.03 Understand support services
4
Support Services Create a therapeutic environment to provide patient care A healthcare environment is therapeutic when it: Supports clinical excellence in treatment of the physical body Supports psycho-social and spiritual needs of patient family staff 3.03 Understand support services
5
Support Services Create a therapeutic environment to provide patient care A healthcare environment is therapeutic when it: Produces measurable positive effects on patients’ clinical outcomes staff effectiveness 3.03 Understand support services
6
3.03 Understand support services
Agency Operations Develop and implement measures to: Provide for healthcare administration Measure and improve quality Monitor compliance 3.03 Understand support services
7
3.03 Understand support services
Agency Operations Provide for Healthcare Administration Develop plan to achieve agency goals and objectives Develop policies and procedures 3.03 Understand support services
8
3.03 Understand support services
Agency Operations Provide for Healthcare Administration Coordinate activities between departments, outside agencies and contractors Provide new services as needed Provide a program for employee recognition 3.03 Understand support services
9
3.03 Understand support services
Agency Operations Measure and Improve Quality Monitor customer satisfaction Provide standardized support to departments Determine cost effectiveness of alternative methods. Assure quality management. Quality 3.03 Understand support services
10
Measure and Improve Quality Customer Satisfaction
Healthcare organizations collect satisfaction data for several purposes: Accreditation Quality Assurance Medical Groups Customer Satisfaction Report 3.03 Understand support services
11
3.03 Understand support services
Agency Operations Monitor Compliance “Obey the rules” Codes of ethics Legal, regulatory, and accreditation standards/codes Hazardous materials management Safety and building regulations 3.03 Understand support services
12
3.03 Understand support services
Agency Operations Monitor Compliance Coordinate Emergency Preparedness Plans physicians departmental managers outside agencies Inspect buildings and grounds 3.03 Understand support services
13
Resource Management 3.03 Understand support services
14
3.03 Understand support services
Resource Management Manage Agency Finances Acquire and Distribute Resources Manage and Maintain Equipment Staff Development and Productivity 3.03 Understand support services
15
3.03 Understand support services
Resource Management Manage Agency Finances Participate in purchasing processes Evaluate audit activities to include: review discrepancies purchase orders invoices 3.03 Understand support services
16
3.03 Understand support services
Resource Management Manage Agency Finances Evaluate cost benefits that support best products Identify opportunities for reduction in use of resources 3.03 Understand support services
17
3.03 Understand support services
Resource Management Acquire and Distribute Resources Analyze order placement and supplier performance for effectiveness Organize and update: Catalogs Price lists Inventory records Purchase order files Product and supplier files 3.03 Understand support services
18
3.03 Understand support services
Resource Management Acquire and Distribute Resources Assist with supply distribution Maintain adequate quantities of supplies equipment instruments medical devices 3.03 Understand support services
19
3.03 Understand support services
Resource Management Manage and Maintain Equipment Participate in purchasing processes Determine procedures for selecting, acquiring, distributing, and maintaining equipment Provide written instructions for equipment operations departmental policies and procedures Policies Procedures and Manual 3.03 Understand support services
20
3.03 Understand support services
Resource Management Manage and Maintain Equipment Implement a preventive maintenance (PM) process for buildings, equipment, parts, supplies, and utilities Participate in equipment and systems training programs for maintenance staff New Equipment 3.03 Understand support services
21
3.03 Understand support services
Resource Management Staff Development Participate in a comprehensive training and education program, to include; Safety Infection control Hazardous materials New equipment use Infection Control 3.03 Understand support services
22
3.03 Understand support services
Resource Management Monitor Productivity Evaluate labor distribution for projects and operations Adopt a reporting system for departmental functions 3.03 Understand support services
23
Aesthetics of Physical Environment 3.03 Understand support services
24
Aesthetics of Physical Environment
Patients are often afraid and confused. These feelings may slow their recovery. Hospital stay should be non-threatening comfortable 3.03 Understand support services
25
Aesthetics of Physical Environment
The interior design of the healthcare agency should be based on facilities mission patient profile 3.03 Understand support services
26
Aesthetics of Physical Environment
Coordinate selection of facility finishes and furnishings Participate in development of design and construction plans Analyze the therapeutic and functional aspects of color décor and furnishing 3.03 Understand support services
27
Aesthetics of Physical Environment
Provide accessibility through appropriate directional aids Maintain a clutter free environment Maintain facility in good repair Present products and services in a quality manner X-ray Laboratory 3.03 Understand support services
28
Aesthetics of Physical Environment
Use familiar and culturally relevant materials Use cheerful and varied colors and textures Use natural light wherever possible and color-corrected lighting in interior spaces that do not have natural light 3.03 Understand support services
29
Aesthetics of Physical Environment
Provide views of the outdoors from every patient bed; pictures or murals of nature scenes if outdoor views are not possible Design a “way-finding” process to allow for ease in getting to a destination and returning X-ray Laboratory 3.03 Understand support services
30
3.03 Understand support services
31
3.03 Understand support services
Aseptic Procedures Clean and Decontaminate the Healthcare Environment Manage Hazardous Materials and Wastes Manage and Store Materials 3.03 Understand support services
32
3.03 Understand support services
Aseptic Procedures Clean and Decontaminate the Healthcare Environment Follow standards precaution guidelines Implement cleaning methods to prevent the transmission of infectious agents 3.03 Understand support services
33
3.03 Understand support services
Aseptic Procedures Clean and Decontaminate the Healthcare Environment Select procedures and precautions to be followed when using chemicals Integrate all infection control standards with design and construction activities 3.03 Understand support services
34
3.03 Understand support services
Aseptic Procedures Manage Hazardous Materials and Wastes Monitor a waste management program Develop procedures that minimize customer cost of supplies, services, and equipment 3.03 Understand support services
35
3.03 Understand support services
Aseptic Procedures Manage Hazardous Materials and Wastes Ensure that regulated waste is handled packaged stored disposed of in accordance with federal, state, and local regulations Maintain appropriate documentation 3.03 Understand support services
36
3.03 Understand support services
Aseptic Procedures Manage and Store Materials Handle and store sterile and non-sterile items properly Control inventory and distribution of materials 3.03 Understand support services
37
3.03 Understand support services
Aseptic Procedures Manage and Store Materials Purchase materials, supplies, and equipment within budget Monitor materials distribution consumption pilferage Provide space for storage 3.03 Understand support services
38
Clean and Decontaminate the Healthcare Environment
Aseptic Procedures Clean and Decontaminate the Healthcare Environment 3.03 Understand support services
39
Aseptic Procedures Clean and Decontaminate the Healthcare Environment
Environmental cleaning method for cleaning low-risk environmental surfaces walls floors bathrooms involves using appropriate detergents and chemicals use personal protective equipment 3.03 Understand support services
40
Aseptic Procedures Clean and Decontaminate the Healthcare Environment
Pre-cleaning – Don’t delay! Aims to remove visible soil from: reusable medical devices environmental surfaces medical equipment Decontamination removes or reduces infectious organisms 3.03 Understand support services
41
Aseptic Procedures Clean and Decontaminate the Healthcare Environment
Disinfection Used to decontaminate medical devices that come in contact with mucous membranes, blood and body fluids Used for heat sensitive items 3.03 Understand support services
42
Aseptic Procedures Clean and Decontaminate the Healthcare Environment
Chemical disinfection used to disinfect instruments that do not penetrate body tissue clean to remove particles or debris follow manufacturer’s directions may need to use antirust tablets Chemical Disinfectant 3.03 Understand support services
43
Aseptic Procedures Clean and Decontaminate the Healthcare Environment
Ultrasonic cleaners remove debris and provide thorough cleaning of stainless steel devices with joints, lumens or other complicated parts that are difficult to clean by other methods Cavitation – Process where a bubble in a fluid is forced to fluctuate in size or shape, usually by sound Picks up and carries contaminated particles away 3.03 Understand support services
44
Aseptic Procedures Clean and Decontaminate the Healthcare Environment
Sterilizing with an Autoclave Autoclave uses steam under pressure or gas to sterilize equipment and supplies Destroys all microorganisms 3.03 Understand support services
45
Aseptic Procedures Clean and Decontaminate the Healthcare Environment
Sterilizing with an Autoclave Wrap items prior to sterilization Autoclave indicators ensure that articles are sterile Consult manufacture’s guide for length of time amount of pressure 3.03 Understand support services
46
Principles of Sterile Technique
Aseptic Procedures Principles of Sterile Technique 3.03 Understand support services
47
Aseptic Procedures Principles of Sterile Technique
Surgical Asepsis Sterile field Contaminated Drop technique Mitten technique Transfer forceps 3.03 Understand support services
48
Aseptic Procedures Principles of Sterile Technique
Surgical Asepsis Procedures that keep an object or area free from living organisms STERILE 3.03 Understand support services
49
Aseptic Procedures Principles of Sterile Technique
Sterile field – area that is free from all organisms 2-inch border of sterile field is considered contaminated To maintain a sterile field, never reach across or turn your back on the sterile field keep the sterile field dry 3.03 Understand support services
50
Aseptic Procedures Principles of Sterile Technique
Sterile Packages Check expiration date: do not use if past Check sterile indicator Opening Sterile Packages Touch only the outside of the wrap to pull the top flap away from you pull the wrap out to the side, on each side of the package pull back on the wrap to open the side nearest you 3.03 Understand support services
51
Aseptic Procedures Principles of Sterile Technique
Contaminated - organisms are present Never reach across or turn your back on the sterile field When in doubt, consider it contaminated! 3.03 Understand support services
52
3.03 Understand support services
Aseptic Procedures Principles of Sterile Technique Add an item to the sterile tray Drop technique Mitten technique Transfer forceps 3.03 Understand support services
53
Aseptic Procedures Wrapping Instruments for Autoclave
3.03 Understand support services
54
Aseptic Procedures Donning and Removing Sterile Gloves
3.03 Understand support services
Similar presentations
