2. What is Sure CRM? Sure CRM is a powerful SAP add-on that empowers organisations to communicate effectively with their customers without having to install a dedicated SAP CRM Server In order to achieve this, we have established a partnership with who have developed a web and e-mail marketing solution that has been tried and tested by a few big name clients and has been operating since 2009 Sure CRM simply acts as the link between SAP and 's established web and e-mail marketing solution by making use of a series of Remote Functions Calls Sure CRM

3. Why do you need a 3rd party add-on for SAP to send e-mail? Sure CRM

4. How will Sure CRM assist you? Sure CRM Great communication Customer Responses HTML Emails Marketing Lists

5. Maintaining Your Customers Sure CRM Send Campaigns and review campaign feedback. Manage users and marketing lists. Create Campaigns

6. Why use Sure CRM? Sure CRM Exclusive to SAP Tight integration Quick customization Direct Support Channel Customer Driven

7. Under the Hood Sure CRM Client hosted on site Integration is Asynchronous Audit tracking (xml) Windows Services

8. The Architecture Sure CRM

9. How it Works Sure CRM Installation and testing Generate GT Templates & vForms Set up SPF Go-live

10. One of our other products, Sure Landscapes, will be used to for the installation process. Sure Landscapes will automatically create the following objects on your system in a matter of seconds: Development Class: A New Development will be created for Sure CRM and it will contain all objects required by Sure CRM Transport: A new Transport will be created which will contain all components of Sure CRM Domains, Domain Values Data Elements Structures Database Tables Programs, Program Texts, Program Screens Installation Sure CRM

11. Cost and Support Sure CRM Support ContractService Contract Initial Cost: TBC Monthly Cost: TBC 8 hours of Support per month40 hours of Support per month Free Support during a SAP upgrade Free Sure CRM Updates 5 Sure Output Programs per month