1. ICS Dennis Phillips David Carr Kevin Bodily

2. ICS – Education Portfolio 1. Seminary and Institute Systems a. Registration, Enrollment and Reporting b. Recruiting c. Assessment d. Communication: Employee Intranet, Support Public Websites, Online Seminary, Training e. HR/Administration Support 2. Universities (BYU, BYU-I, BHU-H, LDSBC) a. Interface and liaison (Dynamics, SharePoint, Custom, etc.)

3. Web Services Web services allow applications to leverage a common code base guaranteeing that all business Logic and Rules are followed as those applications interact with the underlying data. As the industry and the church moves towards cloud based computing, services become a key to our ability to provide solutions that can be hosted on premise as well as in the cloud.

4. Education Services SOA API Manager Application Access Education Services Database

5. ICS API Management MuleSoft API Manager API Manager has been selected as the ICS wide service management tool that will provide:  Catalog – document and register services  Security – single mechanism to secure all web services across all of ICS  Access Request Workflow – workflow based request and approval process  Service Throttling – allows limits to be set by consuming application  Performance Monitoring and Analytics – service state, usage, performance, etc.

6. Education Services Resources  Class  Course  Student  Attendance  Programs  Employees

7. MS Dynamics CRM  Enterprise License (extends to all organizations)  Partnership with Avanade  BYU-Provo Independent Studies  BYU-Idaho (SRM) University Relations (SRM) Admissions Pathway (SRM – Future) Student Services

8. MS Dynamics CRM  Problem: Pathway assigns an employee to read emails, copy content and create a case  Action: Dynamics team creates an email routing (separating Students and Missionaries). This also automatically creates CRM cases  Result: Automatically created CRM cases are quickly assigned, with full action tracing from the inception of the case – this is saving 1 – 3 minutes per case

9. Pathway cont’d  Online Application and English Assessments Leveraging Qualtrics and Qualtrics API for English Assessments  Custom Sequence/Programs Allows for “other” sequences/programs be created ○ Online/Offline Offerings