1. Phillip Ryan CEO & Chairman Responsible Gaming Networks Pty Ltd Melbourne, Australia 8 th European Conference on Gambling Studies and Policy Issues. Vienna 14 – 17th September 2010

2. Topics What is Pre-Commitment? What is its rationale? How is it evolving? What is the current state-of-play around the world? What are the challenges for Pre-Commitment? The technologies of Pre-Commitment The application of Pre-Commitment to online gambling The new public policy drivers within the USA RESPONSIBLE GAMING NETWORKS

3. What is Pre-Commitment? Addresses the definition of problem gambling: “problem gambling is characterized by difficulties in limiting money and/or time spent on gambling which leads to adverse consequences for the gambler, others, and for the community”. RESPONSIBLE GAMING NETWORKS

4. What is Pre-Commitment? Addresses the definition of problem gambling: “problem gambling is characterized by difficulties in limiting money and/or time spent on gambling which leads to adverse consequences for the gambler, others, and for the community”. Based on academic research: Rational consumer purchasing decisions in gambling Professor Mark Dickerson et al. Players set money and time limits PRIOR to gambling RESPONSIBLE GAMING NETWORKS

5. What is Pre-Commitment? Addresses the definition of problem gambling “problem gambling is characterized by difficulties in limiting money and/or time spent on gambling which leads to adverse consequences for the gambler, others, and for the community”. Based on academic research: Rational consumer purchasing decisions in gambling Professor Mark Dickerson et al. Players set money and time limits PRIOR to gambling Focus on the player: Beyond the venues (hours of operation etc.), machines (spin rate, max bet etc.) and ATMs (cash withdrawals etc.) RESPONSIBLE GAMING NETWORKS

6. The Rules of Pre-Commitment Player Pre-Commitment: Players set limits away from the gambling environment. RESPONSIBLE GAMING NETWORKS

7. The Rules of Pre-Commitment Player Pre-Commitment Players set limits away from the gambling environment. Pre-commitment limits: Player monetary loss limits – daily, weekly, monthly, annual. Player time limits – daily, weekly, monthly, annual. RESPONSIBLE GAMING NETWORKS

8. The Rules of Pre-Commitment Player Pre-Commitment Players set limits away from the gambling environment. Pre-commitment limits: Player monetary loss limits – daily, weekly, monthly, annual. Player time limits – daily, weekly, monthly, annual. Gambling must stop when limits reached. RESPONSIBLE GAMING NETWORKS

9. The Rules of Pre-Commitment Player Pre-Commitment Players set limits away from the gambling environment. Pre-commitment limits: Player monetary loss limits – daily, weekly, monthly, annual. Player time limits – daily, weekly, monthly, annual. Gambling must stop when limits reached. Players set their own limits voluntarily with cooling-off period. RESPONSIBLE GAMING NETWORKS

10. The Rules of Pre-Commitment Player Pre-Commitment Players set limits away from the gambling environment. Pre-commitment limits: Player monetary loss limits – daily, weekly, monthly, annual. Player time limits – daily, weekly, monthly, annual. Gambling must stop when limits reached. Players set their own limits voluntarily with cooling-off period. Players have a mandatory ID access device connected to their limits in order to play (e.g. plastic card, smart card or some other smart technology). RESPONSIBLE GAMING NETWORKS

11. The Rules of Pre-Commitment Player Pre-Commitment Players set limits away from the gambling environment. Pre-commitment limits: Player monetary loss limits – daily, weekly, monthly, annual. Player time limits – daily, weekly, monthly, annual. Gambling must stop when limits reached. Players set their own limits voluntarily with cooling-off period. Players have a mandatory ID access device connected to their limits in order to play (e.g. plastic card, smart card or some other smart technology). Gambling can only take place using an access device. RESPONSIBLE GAMING NETWORKS

12. The Access Device RESPONSIBLE GAMING NETWORKS

13. Evolution of Pre-Commitment Crown Casino, Melbourne, Australia - 2002: Introduced player pre-commitment money limits on their 2,500 gaming machines (first casino in world to introduce). RESPONSIBLE GAMING NETWORKS

14. Evolution of Pre-Commitment Crown Casino, Melbourne, Australia - 2002: Introduced player pre-commitment money limits on their 2,500 gaming machines (first casino in world to introduce). However, play did not stop when limits reached. Players did not have to carry ID card to play. RESPONSIBLE GAMING NETWORKS

15. Evolution of Pre-Commitment Crown Casino, Melbourne, Australia - 2002: Introduced player pre-commitment money limits on their 2,500 gaming machines (first casino in world to introduce). However, play did not stop when limits reached. Players did not have to carry ID card to play. Nova Scotia, Canada - 2006: Player ID registration and card required to play. Pre-commitment money and time limit trial on VLTs in two towns. Play stopped when limits reached. Rolling out across Nova Scotia in 2010. RESPONSIBLE GAMING NETWORKS

16. Today’s Developments Singapore Casinos : Marina Bay – Las Vegas Sands ($5 billion +) – Opened April 2010. Sentosa Island – Genting International ($5 billion +) – Opened Feb 14 2010. Pre-Commitment limits mandated by Government of Singapore. Limits will apply across all forms of gambling – slots, tables etc. Limits will apply to residents and tourists. Will my personal limits apply across both casinos? RESPONSIBLE GAMING NETWORKS

17. Today’s Developments Singapore Casinos : Marina Bay – Las Vegas Sands ($5 billion +) – Opened April 2010. Sentosa Island – Genting International ($5 billion +) – Opened Feb 14 2010. Pre-Commitment limits mandated by Government of Singapore. Limits will apply across all forms of gambling – slots, tables etc. Limits will apply to residents and tourists. Will my personal limits apply across both casinos? RESPONSIBLE GAMING NETWORKS

18. Today’s Developments Singapore Casinos : Marina Bay – Las Vegas Sands ($5 billion +) – Opened April 2010. Sentosa Island – Genting International ($5 billion +) – Opened Feb 14 2010. Pre-Commitment limits mandated by Government of Singapore. Limits will apply across all forms of gambling – slots, tables etc. Limits will apply to residents and tourists. Will my personal limits apply across both casinos? Entrance fees for locals (s$100 = us$70/visit, s$2000 = us$1400/year). Strict self exclusion and third party exclusions Welfare recipients & bankrupts Family exclusion 28,000 people identified so far – expect 55,000. Convergence of Pre-Commitment, Exclusion and Access systems. RESPONSIBLE GAMING NETWORKS

19. Today’s Developments Singapore Casinos : Marina Bay – Las Vegas Sands ($5 billion +) – Opened April 2010. Sentosa Island – Genting International ($5 billion +) – Opened Feb 14 2010. Pre-Commitment limits mandated by Government of Singapore. Limits will apply across all forms of gambling – slots, tables etc. Limits will apply to residents and tourists. Will my personal limits apply across both casinos? Entrance fees for locals (s$100 = us$70/visit, s$2000 = us$1400/year). Strict self exclusion and third party exclusions Welfare recipients & bankrupts Family exclusion 28,000 people identified so far – expect 55,000. Convergence of Pre-Commitment, Self-Exclusion & Access systems.Cergenc Pre-Commitment, Exclusion and Access systems. RESPONSIBLE GAMING NETWORKS

20. Marina Bay Sands RESPONSIBLE GAMING NETWORKS

21. Marina Bay Sands RESPONSIBLE GAMING NETWORKS

22. Resort World Sentosa RESPONSIBLE GAMING NETWORKS

23. Resort World Sentosa RESPONSIBLE GAMING NETWORKS

24. Today’s Developments Norway : VLTs removed due to concerns with problem gambling. All private owned machines taken over by state-owned Norsk Tipping. Player ID registration introduced. Machines returning with player pre-commitment. Plus Government pre-commitment limits: (us$75/day (K400); us$342/month (K2200); cooling off period after 1 hour continuous play ). 1,600 out of 6,500 machines returned to date. RESPONSIBLE GAMING NETWORKS

25. Today’s Developments Norway : VLTs removed due to concerns with problem gambling. All private owned machines taken over by state-owned Norsk Tipping. Player ID registration introduced. Machines returning with player pre-commitment. Plus Government pre-commitment limits: (us$75/day (K400); us$342/month (K2200); cooling off period after 1 hour continuous play ). 1,600 out of 6,500 machines returned to date. RESPONSIBLE GAMING NETWORKS

26. Today’s Developments Norway : VLTs removed due to concerns with problem gambling. All private owned machines taken over by state-owned Norsk Tipping. Player ID registration introduced. Machines returning with player pre-commitment. Plus Government pre-commitment limits: (€30/day (K400); €170/month (K2200); cooling off period after 1 hour continuous play ). RESPONSIBLE GAMING NETWORKS

27. Today’s Developments Australia: State Government of Victoria: From Dec 2010 new machines must have pre-commitment & all machines by 2013. Abolished role of private operators in the industry value chain (TABCORP and Tattersall’s). Pre-Commitment specifications being prepared. Australian Ministerial Council on Gambling: “Pre-commitment a priority area to reduce harm from gambling” Analysis of Gambler Pre-Commitment Behaviour, June 2006 Gambler Support for Pre-Commitment 7 out of 10 slot players support compulsory pre-commitment limits 8+ out of 10 slot players support voluntary pre-commitment limits RESPONSIBLE GAMING NETWORKS

28. Today’s Developments Australia: State Government of Victoria: From Dec 2010 new machines must have pre-commitment & all machines by 2013 Abolished role of private operators in the industry value chain (TABCORP and Tattersall’s). Pre-Commitment specifications being prepared. Australian Ministerial Council on Gambling: “Pre-commitment a priority area to reduce harm from gambling” RESPONSIBLE GAMING NETWORKS

29. Today’s Developments Australia: State Government of Victoria: From Dec 2010 new machines must have pre-commitment & all machines by 2013 Abolished role of private operators in the industry value chain (TABCORP and Tattersall’s). Pre-Commitment specifications being prepared. Australian Ministerial Council on Gambling: “Pre-commitment a priority area to reduce harm from gambling” Productivity Commission Report Pre-Commitment for gaming machines across all states by 2016 Pre-Commitment for on-line gambling RESPONSIBLE GAMING NETWORKS

30. Today’s Developments State of Queensland Trial of Pre-Commitment : Two venues (clubs) - Redcliffe and Sandgate. Players not required to have ID to play = leakage. ID card loaded with digital cash = problematic. Player losses reduced by $25/day, possible state-wide rollout RESPONSIBLE GAMING NETWORKS

31. Today’s Developments State of Queensland Trial of Pre-Commitment: Two venues (clubs) - Redcliffe and Sandgate. Players not required to have ID to play = leakage. ID card loaded with digital cash = problematic. Player losses reduced by $25/day, possible state-wide rollout State of South Australian Trial of Pre-Commitment: Four venues (hotels). Re-configuration of J Card loyalty system. Players not required to have ID to play = leakage. Play does not stop when limits reached = no control. Industry attempting to re-position pre-commitment. RESPONSIBLE GAMING NETWORKS

32. Tomorrow’s Developments Canada: All Canadian Operators investigating pre-commitment Recent Canadian Operator Study on Global Pre-Commitment released Atlantic Lottery Corporation: Its four jurisdictions watching Nova Scotia developments Ontario Lottery & Gaming Corporation Biometric facial self-exclusion under consideration in response to recent problem gambler class actions Lotto Quebec Reviewing pre-commitment for next generation machines. RESPONSIBLE GAMING NETWORKS

33. Tomorrow’s Developments USA: Internet Gambling legalisation passed by Congress Committee Safeguards require pre-commitment, self-exclusion & identity checking (age and state residency) Australia: Prime Minister announced all 200,000 gaming machines to have “Full” Pre-commitment technology commencing 2012. Signed agreement to stay in power until August 2012. RESPONSIBLE GAMING NETWORKS

34. Pre-Commitment Technologies Plastic cards Smart cards USB Keys RESPONSIBLE GAMING NETWORKS

35. Old Technologies Limitations of plastic cards with PIN Cards have very low storage capacity (<1k) Cards & PINs can be swapped between gamblers Cards can be easily copied/skimmed Cards require an additional card reader Cards operate on different proprietary standards Cards limited to a single gambling network RESPONSIBLE GAMING NETWORKS

36. Old Technologies Smart cards with PIN Player loyalty systems with convenience expenditure Cards have minimal storage capacity (32k) Cards & PINs can still be swapped between gamblers Cards require an additional expensive card reader Cards operate on different proprietary smartcard standards Cards limited to a single gambling network Smartcards use problematic digital cash Players lose connection with the use of real money Increased risks for problem gamblers (Aust.Govt. KPMG Report on Problem Gambling 2002) Professor Mark Griffiths “Suspension of Judgment” RESPONSIBLE GAMING NETWORKS

37. Nova Scotia Trial Findings International Gaming Institute, University of Nevada: Players “beat” the system – via card sharing 37% of panelists shared cards. Card sharing occurred for periods up to one week at a time. Card sharing correlated to PGSI score (i.e. PGs shared the most). RESPONSIBLE GAMING NETWORKS

38. Nova Scotia Trial Findings International Gaming Institute, University of Nevada: Players “beat” the system – via card sharing 37% of panelists shared cards. Card sharing occurred for periods up to one week at a time. Card sharing correlated to PGSI score (i.e. PGs shared the most). “Should pursue measures to address this specific problem” Biometric ID solution required (fingerprint, facial etc) for pre-commitment solutions RESPONSIBLE GAMING NETWORKS

39. New Technology Solutions Biometrics Unique characteristics of every human being. Eyes, fingers, voice, handwriting etc Cannot be easily exchanged between humans Most developed biometric is fingerprints Developed by FBI in 1920’s Recognized and accepted globally Lowest cost biometric New technologies have digitized fingerprint biometrics RESPONSIBLE GAMING NETWORKS

40. Fingerprint Biometrics RESPONSIBLE GAMING NETWORKS

41. Fingerprint Biometrics RESPONSIBLE GAMING NETWORKS

42. USB “Player Protection Key” RESPONSIBLE GAMING NETWORKS

43. USB “Player Protection Key” Electronic Key – unique for each player Biometric identification of owner Eliminates sharing of ID amongst players On-board fingerprint scanner & storage No central storage of player biometrics RESPONSIBLE GAMING NETWORKS

44. USB “Player Protection Key” Electronic Key – unique for each player Biometric identification of owner Eliminates sharing of ID amongst players On-board fingerprint scanner & storage No central storage of player biometrics Plug-and-Play Device – no batteries Connects directly into all USB outlets Eliminates need for a card reader On board microprocessor = multi-venue RESPONSIBLE GAMING NETWORKS

45. USB “Player Protection Key” Electronic Key – unique for each player Biometric identification of owner Eliminates sharing of ID amongst players On-board fingerprint scanner & storage No central storage of player biometrics Plug-and-Play Device – no batteries Connects directly into all USB outlets Eliminates need for a card reader On board microprocessor = multi-venue Massive storage capacity (256 Gigabytes) Coverage across multiple gambling operators Coverage across all channels of distribution: Off line venues, Internet, Kiosks, TV Coverage across all forms of gambling - gaming, lotteries, wagering, sports, spread betting. Read/Write 100 times faster than a smartcard system RESPONSIBLE GAMING NETWORKS

46. USB “Player Protection Key” Players at venues still use real cash in machines No cost to player for device Provided by Government or operator(s) Ideal self-exclusion mechanism Extensive player database for researchers and regulators RESPONSIBLE GAMING NETWORKS

47. USB & Biometric Gaming Standards Regulators - Nevada Gaming Commission Biometric technical standards established for gambling “Mobile Gaming System Policies” May 2006 Two Factor authentication (device & biometrics) for player ID Established standards for: Cryptographic protocols Encryption algorithms Machine Manufacturers - Gaming Standards Association USB now adopted as Gaming Device Standard – GDS – for all slot machines globally. RESPONSIBLE GAMING NETWORKS

48. Multi-Channel Capability Already internet compliant USB connectivity for all computers Universal connectivity standard RESPONSIBLE GAMING NETWORKS

49. Internet Gambling Industry Globally: 700 million internet users globally 2,500 internet gambling sites $16 billion of player gambling losses last year 50% of loss attributed to US residents RESPONSIBLE GAMING NETWORKS

50. Internet Gambling Models Old Internet Models: 1. Ban access to all local internet casinos 2. Allow open access to all internet casinos globally RESPONSIBLE GAMING NETWORKS

51. Internet Gambling Models Old Internet Models: 1. Ban access to all local internet casinos 2. Allow open access to all internet casinos globally Both regulatory models increase player risks around: casino authenticity lack of financial regulatory controls consumer protection underage gambling problem gambling. RESPONSIBLE GAMING NETWORKS

52. Internet Gambling Models Old Internet Models: 1. Ban access to all local internet casinos 2. Allow open access to all internet casinos globally Both regulatory models increase player risks around: casino authenticity lack of financial regulatory controls consumer protection underage gambling problem gambling. New Internet Model Allow access to approved list of casinos RESPONSIBLE GAMING NETWORKS

53. INTERNET PORTAL CASINO B CASINO A CASINO C CASINO D CASINO E USB Player Protection Key RESPONSIBLE GAMING NETWORKS New Internet Model

54. INTERNET PORTAL CASINO B CASINO A CASINO C CASINO D CASINO E USB Player Protection Key RESPONSIBLE GAMING NETWORKS New Internet Model Player Pre-Commitment and Authentication Government Taxation Casino Authentication & Regulatory Supervision

55. New Internet Model Player Benefits: One registration process for the player across all operators. One set of pre-commitment limits across all operators. One self-exclusion registration across all operators. Consumer protection from locally regulated operators. RESPONSIBLE GAMING NETWORKS

56. New Internet Model Player Benefits: One registration process for the player across all operators. One set of pre-commitment limits across all operators. One self-exclusion registration across all operators. Consumer protection from locally regulated operators. Government Benefits: No risks of under-age gambling. Reduces risks of increased problem gambling. State-of-residence player identification. Allows for better regulation & taxation of the industry. RESPONSIBLE GAMING NETWORKS

57. New USA Public Policy Driver President Obama has promised tax-cuts to middle America. USA in a recession with declining taxation revenues. $1.5 trillion federal deficit (before tax cuts) in 2009. Democrats control both Houses and Presidency. Corporate tax hikes and new taxes on the agenda. RESPONSIBLE GAMING NETWORKS

59. New USA Public Policy Driver President Obama has promised tax-cuts to middle America. USA in a recession with declining taxation revenues. $1.5 trillion federal deficit likely (before tax cuts) in 2009. Democrats control Congress. Corporate tax hikes and new taxes on the agenda. Most Democrats support internet gambling. Internet Gambling is a major source of new taxation revenues. Regulated internet gambling is coming with built-in protections: Underage gambling controls. Problem gambling controls. With strict controls to eliminate the mediocre internet operators Only 1 in 3 internet operators conform to standards – NAGS December 2008 Potential for US Government Problem Gambling funding RESPONSIBLE GAMING NETWORKS

60. New USA Public Policy Driver President Obama has promised tax-cuts to middle America. USA in a recession with declining taxation revenues. $1.5 trillion federal deficit likely (before tax cuts) in 2009. Democrats control Congress. Corporate tax hikes and new taxes on the agenda. Most Democrats support internet gambling. Internet Gambling is a major source of new taxation revenues. Regulated internet gambling is coming with built-in protections: HR 2267 “Internet Gambling Regulation, Consumer Protection and Enforcement Act” + HR 2268 Gambling Regulation and Tax Enforcement Act. Underage gambling controls. Problem gambling controls such as pre-commitment. RESPONSIBLE GAMING NETWORKS

61. Pre-Commitment Rapid Diffusion into Public Policy over last 12 months. RESPONSIBLE GAMING NETWORKS

62. Pre-Commitment Rapid Diffusion into Public Policy over last 12 months. New global installations will drive increased adoption. RESPONSIBLE GAMING NETWORKS

63. Pre-Commitment Rapid Diffusion into Public Policy over last 12 months. New global installations will drive increased adoption. New technologies will aid adoption. RESPONSIBLE GAMING NETWORKS

64. Pre-Commitment Rapid Diffusion into Public Policy over last 12 months. New global installations will drive increased adoption. New technologies will aid adoption. New technologies will converge access, exclusion and pre- commitment systems. RESPONSIBLE GAMING NETWORKS

65. Pre-Commitment Rapid Diffusion into Public Policy over last 12 months. New global installations will drive increased adoption. New technologies will aid adoption. New technologies will converge access, exclusion and pre- commitment systems. These new technologies will be applied on-line & off-line. RESPONSIBLE GAMING NETWORKS

66. Pre-Commitment Rapid Diffusion into Public Policy over last 12 months. New global installations will drive increased adoption. New technologies will aid adoption. New technologies will converge access, exclusion and pre- commitment systems. These new technologies will be applied on-line & off-line. Governments will re-structure industry value chains to protect their gambling revenues as it is introduced. RESPONSIBLE GAMING NETWORKS

67. Pre-Commitment Rapid Diffusion into Public Policy over last 12 months. New global installations will drive increased adoption. New technologies will aid adoption. New technologies will converge access, exclusion and pre- commitment systems. These new technologies will be applied on-line & off-line. Governments will re-structure industry value chains to protect their gambling revenues as it is introduced. USA has the potential to take global leadership in on-line gambling protection mechanisms. RESPONSIBLE GAMING NETWORKS

68. Questions? Contact Phillip Ryan CEO & Chairman Responsible Gaming Networks Pty Ltd Melbourne, Victoria. Australia p_ryan@responsible.com.au Mobile + 61 417 313 726 RESPONSIBLE GAMING NETWORKS