1. Long Term Solutions Update Karan Marsh Karan.marsh@dts.ca.gov

2. Slide 2 CA Service Centers Architectural Tiers Dept. & Agency Modernized and Web Enabled legacy systems External Service Providers (e.g. Credit Bureau) Service Interfaces New Online Services from select large agencies or eService COE Tier 2: Service Integration Infrastructure ESB or IB Citizen or Business Employees Tier 1: CA Master Services Portal (Gartner Focus) Tier 3: Service Providers Service Consumer & Service Provider

3. Slide 3 Reference Architecture – Logical Services View Portal Services Non-Web Based Apps Legacy Apps - Mainframe Web Services Web Applications Presentation Services Portal Ecosystem Admin & Ops Web Content Presentation Mgmt. Personalization Accessibility Multi-Channel / Device Directory Admin & Ops Portal Admin & Ops Shared Services Payment Engine CRM Video Streaming Identity & Access Mgmt Authentication Admin & Ops Access Mgmt Admin & Ops Auditing & Reporting Collaboration Services Search Services TaxonomyIndex Search (external – Google) Chat / IM Content Services Web Content Mgmt. Syndication Multi-Media Content Content Meta Data Departments Internationaliza tion Blog Engine Session Mgmt. CalendaringWiki Engine Application Services Survey Engine News Engine BI / Dashboarding Enterprise Service Bus (Out of Scope) Applications / Services may be consumed by the portal through adaptors / APIs or through an Enterprise Service Bus - the definition of service modules is out of Scope of this project. G2C – Citizen Service Centers G2B – Business Service Centers G2E – Employee Service Center (Out of Scope) Integration Services Inter-portlet Communication OrchestrationPortlets Application Assembly E-Forms

4. Slide 4 Timeline 10/08/06 - Kicked off engagement with Gartner 11/22/06 - Completed Key stakeholder interviews. 2 nd week of December - Business Stakeholder Workshop to confirm biz requirements. 2 nd week of December - Technical Stakeholder Workshop to confirm tech requirement. 1 st week in January – Needs Assessment and Alternative Analysis workshop – both Business and Technical stakeholders. Spring – RFP ready for release.