1. REVISION

2. AGENDA Admin stuff Independent Work (I’ll provide Quiz and Practise SAC feedback during this time). As a class we can revisit and discuss topics we collectively feel uncomfortable with Work on our ability to target ‘action words’

3. REMINDERS: AOS 1 SAC on tomorrow, period 4 Covers General HRM and Motivational Theories. Revise using textbooks, hand-out and our lessons on the wiki. Holiday homework - Jake and Alexis – need this by Friday’s lesson.

4. LEARNING INTENTIONS Students will : Revise content required for tomorrow’s SAC Practise using ‘action-words’ to answer test questions

5. QUESTION RESPONSE What are ‘task/action’ words?

6. QUESTION RESPONSE What are ‘task/action’ words?  A verb that defines how the question is to be answered.

7. QUESTION RESPONSE What are ‘task/action’ words?  A verb that defines how the question is to be answered.  For example ‘Identify’ or ‘Discuss’

8. QUESTION RESPONSE What are ‘task/action’ words?  Open up the ‘Business management skills’ pdf on the main Business wiki page or your laminated bookmark on task words.  Take a moment to read over it.

9. QUESTION RESPONSE Which of these skills require personal opinion in your response?

10. PICK THE ‘ACTION VERB’ We will now look at several responses to exam style questions – the question itself will not be shown.

11. PICK THE ‘ACTION VERB’ We will now look at several responses to exam style questions – the question itself will not be shown. You must judge which ‘action verb’ was used in the question. Record your answers as we go, as well as how you were able to see which was used. Sometimes there will be two used.

12. PICK THE ‘ACTION VERB’ Content Area: Response:

13. Management Styles “An autocratic management style is where a manager makes decisions alone, without staff involvement. Authority and decision making is centralised with one way communication from management down. In contrast, participative management style is where management joins with employees to make a joint decision using two way communication. Authority and decision making is decentralised as employee feedback is encouraged. The autocratic plant manager made decisions to retrench staff alone and communicated these down the hierarchy to staff.”

14. Human Resources Strategies “A strategy that could be used to improve employee satisfaction could be training and development. Training is the systematic development of attitudes skills and knowledge needed for particular jobs. If employees develop new skills then they are able to improve their prospects as the potential for a pay rise or promotion goes up. Training also allows employees to do their job more satisfactorily which means they are less likely to fear redundancy which will improve morale and job satisfaction. Another strategy could be performance appraisals. If positives are shown against benchmarks employees will see if they are doing a good job. This will make employees feel safer in their jobs which will improve their satisfaction as they will no longer be in fear.”

15. WHAT DOES A GOOD ANSWER LOOK LIKE? Question 1: Define mission statement (1 mark) “A statement that sets out the mission of the organisation.”

16. WHAT DOES A GOOD ANSWER LOOK LIKE? Question 1: Define mission statement (1 mark) A good response A written document which outlines an organisation’s overall reason for existence. It’s strategies and plans are then based on achieving the objectives in the mission statement. It provides the employees and organisation with direction eg. “to provide our clients with high level of service”. A weak response A statement that sets out the mission of the organisation.

17. WHAT DOES A GOOD ANSWER LOOK LIKE? Q2: Define Organisational structure (1 mark) A good response The way in which the roles in a business relate to each other, outlining the direction of delegation and communication. Outlines the ways in which employees and their tasks are grouped together and related. Eg, functional structure groups employees according to function such as HR and operations. A weak response The way the structure of an organisation is set out.

18. WHAT DOES A GOOD ANSWER LOOK LIKE? Q3: Describe the key features of a matrix organisational structure (2 marks) A good response A matrix structure exists when an employee is a part of a specific group or team, but remains part of a functional area. Its key features are hence effective communication both upwards and downwards in their functional area (eg. Human resources) and across in their team. Employees are hence accountable to both a team leader and a functional manager. Skills are pooled across the organisation and it is characterised by synergy within the organisation and flexibility. A weak response This is when employees are part of an area eg. Human resources and report to their manager.

19. QUESTION RESPONSE Now to try our own.  Open up the ‘Practise Questions’ doc on today’s wiki page.  Use your notes to help answer – the goal here is to nail the ‘action verb’ in your response.

20. QUESTION RESPONSE  Let’s time these to simulate exam conditions.  We’ll swap and mark the first question in _ minutes.  When we mark, it will be looking at the use of the correct action word in the response.