2. Job Application Process Starting Your Retailing Job 2

3. Chapter Objectives Explain how to complete a job application form. Describe how to interview for a job. Write a follow-up letter after a job interview. Explain the importance of punctuality on the job. Explain the importance of accepting responsibility. Describe how to foster positive working relationships. 3

4. Before You Apply Before you apply for a job, research the company. Researching a company will help you formulate questions to ask during the interview. 4

5. Company Information Researching a Company 5 HeadquartersSizeProducts Employees’ Opinions Company Web site Mission Statement Salary RangeValuesCustomers Annual Report

6. Apply for the Job If you apply for a job in person, make sure you are well-groomed. job application form a document that asks for an applicant’s contact information, work experience, education, activities, and references 6 job application form You will probably be asked to fill out a job application form.

7. Before the Interview Dress appropriately for the interview and make a good first impression. interviewer the company representative who assesses a job candidate’s qualifications for the job by talking and asking questions 7 interviewer Anticipate questions from the interviewer. Rehearsing will help you sound more relaxed and confident during the actual interview.

8. Before the Interview Pre-employment tests are designed to show that you are capable of completing the basic tasks required of the job. 8

9. During the Job Interview Introductions –Shake hands firmly, but not too firmly. –Look the interviewer in the eye while saying hello. –Smile and be confident. Answering questions –Sit up straight and watch your body language. –Listen to questions closely. –Answer questions clearly and be honest. Asking questions –Show that you have researched the company. –Ask about the company and the job itself. 9

10. During the Job Interview Ending the interview –Accept the job if it is offered to you and you want it. –If you are unsure about the job, tell the interviewer you will think about it. –Be appreciative. –Learn from the interview process. 10

11. Follow-Up follow-up letter Write a follow-up letter after the interview. follow-up letter a brief letter to thank an interviewer and to restate the job candidate's interest and qualifications 11 The follow-up letter should be written the same day as your interview or on the day after.

12. Operating an e-tail business on an electronic channel—the Web—can be costly, due to design, delivery, returns, and operating expenses. Though Many larger dot-com companies crashed in the 1990’s, small stores like Harris Cyclery of West Newton, Massachusetts, actually increase sales using a basic Web site. Today, a third of Harris’s bicycle business rides in on the Web to get hard-to-find parts and personal service. Describe an e-business’s home page to your class after viewing one through marketingseries.glencoe.com.marketingseries.glencoe.com According to communication experts, only ten percent of our communication is represented by what we say, 30 percent by our sounds, and 60 percent by our body language. Prepare to Communicate Many Web sites offer interview-preparation resources for people looking for jobs. If you prepare for an interview, you will feel more relaxed and confident. For more information on retailing, go to marketingseries.glencoe.com.marketingseries.glencoe.com 12

13. What are three things you should remember when completing a job application form? What is the purpose of pre-employment testing? What are the two purposes of a follow-up letter after a job interview? 1. 2. 3. 13

14. Doing Your Job Your first job in retailing is the beginning of your career. You want your employer to be happy with the job you do. You should also be happy with your job. 14

15. A Good Start Some tips for getting a good start in your new job are: punctuality the practice of arriving at work on time and staying there until scheduled to leave 15 punctuality. Practice punctuality. responsibility. Show responsibility. responsibility completing the tasks you are assigned and being trustworthy initiative. Show initiative. initiative doing things that need to be done without being asked Develop positive working relationships. Learn from mistakes. Understand performance reviews.

16. Successful Living Practice the following strategies to help you stay focused on success in the workplace: 16 Be organized Get enough rest Eat healthy foods Exercise regularly Pursue your own interests Think positively

17. What are four things you can do to get a good start at a new job? Why is punctuality important at work? What does it mean to show initiative? 1. 2. 3. 17

18. Explain how to complete a job application form. 18 Identify ways to prepare for pre-employment testing. Describe two questions asked by interviewers. Read the application. Print clearly in blue or black pen. Complete all questions that apply and write N/A if a question does not apply to you. Use your full name. Complete all work and education questions. Attach a copy of your résumé. 1.Practice applicable skills such as typing, basic math, or spelling, depending on the job. 2.Answers may vary but may include questions about your ability or qualifications. 3. Checking Concepts continued 1. 2. 3.

19. 19 Describe the reasons for a follow-up letter after a job interview. Explain the importance of punctuality on the job. Explain the importance of accepting responsibility. A follow-up letter thanks the interviewer and restates your interest and qualifications in the job. 4.Punctuality ensures that schedules, work, and tasks are complete. 5.Accepting responsibility means being trustworthy and completing assigned tasks. 6. Checking Concepts continued 4. 5. 6.

20. 20 Critical Thinking Explain why you think employers want a job applicant to write “N/A” as an answer to questions that do not apply to the applicant. Positive working relationships are necessary to make work more enjoyable and productive, and to keep the store running smoothly. 7. Describe why positive working relationships are important. This shows that you have reviewed the question. Leaving it blank may imply that you forgot to read the question or chose not to answer it. 8. Checking Concepts 7. 8.

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