1. BRIDGING THE DISTANCE: Best Practices for Disability Services on Satellite Campuses Presented by Bree Callahan & Rob Harden Central Washington University July 2012

2.  Demographics of Satellite Campuses  Challenges of Satellite Campuses  CWU Disability Services & “Centers” History  Equality vs. Equity concept  Advantages & Roadblocks  Tools for Successful Management  Communication  Technology  Questions & Discussion SESSION OVERVIEW

3.  Traditional demographics seen at CWU  First Generation  Low Income  Place Bound  Adult Learners  Transfer Students  How does this match your campus? DEMOGRAPHICS OF SATELLITE CAMPUSES

4.  Relationship with main campus  Out of site, out of mind  Politics vs Partnerships  Departmental variance  Communication  Academic Program and Student Services scope  1 person for multiple departments or 1 person per department, covering multiple locations  High adjunct faculty and staff with remote and travel work required CHALLENGES OF SATELLITE CAMPUSES

5.  Environmental differences  Variances in community needs  Urban vs. rural settings  Co-location on another college campus  Differences in type and population of students  Classroom formats  Online, In person, Hybrid, Interactive TV CHALLENGES OF SATELLITE CAMPUSES

6.  CWU University Centers CWU DISABILITY SERVICES & CWU “CENTERS” HISTORY

7.  CWU University Centers  8 Centers throughout state 8 Centers throughout state  CWU Centers cover 6 counties in WA State  Opened first in 1978  Currently co- located on local community college campuses  Consortium of North Puget Sound Consortium of North Puget Sound  Academic and Services reporting structure goes back to main campus CWU DISABILITY SERVICES & CWU “CENTERS” HISTORY

8.  CWU Disability Services  Historically served Centers via phone, mail and email  Opened Westside DS office in late 2007  First department to successfully integrate at the Westside Centers  Navigation of historical relationship between Centers and main campus CWU DISABILITY SERVICES & CWU “CENTERS” HISTORY

9.  Should Satellite Campuses be clones of a colleges main campus services?  CWU Disability Services initially focused on equality  Environment factors generated shift to equity  Benefits of “equity”?  Curb cut analogy  Evolution of Higher Education  Online learning environment forcing colleges to evaluate delivery of services to students in new ways EQUALITY VS. EQUITY

10.  New Collaborations  Colleges of Business  Early Alert and Student Progress system  Partnership development  College of Education  Student Teacher process  Cohort vs non-cohort model challenges  Access to new arenas  Program advising connected to disability ADVANTAGES

11.  Identify the roadblocks for managing DS remotely  Organizational structure  Mission/Vision  Need for specific job fit of employee(s)  Culture & Climate of satellite campuses  Distance  Sense of team and connectedness  Consistency of process and procedure across campuses  May need to evaluate and change policy/procedure  May encounter informal items that need to be formalized ROADBLOCKS

12.  Communication  Intentional Leadership Models  Strengths based  Lencioni: Death by Meeting, 5 Dysfunctions of a Team  Need to focus on teambuilding  Determine how the best communicate information TOOLS FOR SUCCESSFUL MANAGEMENT

13.  Technology  Be creative and open to new ways to “meet”  Skype/Facetime  Daily check in meeting  “Cloud” and Network for file/program access  System Evaluation  Examine student pathways to evaluate systems  Be open to new and creative ways to deliver services  CWU online delivery of Letters of Academic Adjustments CWU online delivery of Letters of Academic Adjustments  New student “Intake” or DS Orientation TOOLS FOR SUCCESSFUL MANAGEMENT

14.  Burning Questions?  Other Best Practices to share?  Resources for Satellite Campuses  NABCA NABCA QUESTIONS & DISCUSSION