1. Person-Centered Care MIS 406/506

2. Outline Health Care’s Service Fanatics Patient-Centered Health Challenges Meet e-Patient Dave EHRs Can Save Lives: Regina Holliday Story Patients Like Me Emily’s Entourage Wendy Sue Swanson, SeattleMamaDoc blog

3. Health Care’s Service Fanatics As you read the case, consider the following: (You can write it as a paragraph and include any issues that stood out for you as you read the case. These questions are mostly to serve as prompts for your thinking.) 1.What is the Cleveland Clinic’s overall strategy for improving value for patients? 2.Are there examples of what Cleveland Clinic are doing well, or areas where they may still need improvement? 3.What do you think of other efforts presented in the class schedule, or examples of your own, that make you feel like there is a “patient first” transformation in place or are you skeptical? Explain. - See the link at:http://healthcare.uamis.org/assignments/cleveland- clinic-and-patients-first/http://healthcare.uamis.org/assignments/cleveland- clinic-and-patients-first/

4. Consumer Informatics

5. Internet Health Users Online health seeking is the third most popular online activity following email and using a search engine. Two thirds (66%) of internet users look online for information about a specific disease or medical problem 56% of internet users look online for information about a certain medical treatment or procedure while 44% of internet users look online for information about doctors or other health professionals. 36%, 33% and 22% of internet users look online for information about hospitals or other medical facilities, information related to health insurance, or for information about environmental health hazards respectively

6. Health Topics Searched

7. The Challenge How can providers educate and motivate pretty much everyone to live in a healthy way as early as possible? How do providers help people make radical adjustments to their behavior? People’s habits are almost impossible to change 70% of all healthcare costs are the direct result of behavior 74% of all costs are confined to four chronic conditions (cardiovascular disease, cancer, diabetes, and obesity) 80% of cardiovascular disease and diabetes are preventable, 60% of cancers are preventable, and more than 90% of obesity is preventable

8. Data Must be Accessible Not as easy it seems http://youtu.be/msBYOYYeHPw (R. Holliday) http://youtu.be/msBYOYYeHPw Empowering Patients e-Patient Dave Patients Like Me Patient-center care is about the patient-doctor relationship Dr. Wendy Sue Swanson Emily’s Entourage