1. www.methoda.com Methoda’s (Internal) KM THE METHOD OF OUR METHODS

2. Methoda Computers Ltd Knowledge Management 2 How a Method is Created and Maintained

3. Methoda Computers Ltd Knowledge Management 3 Methoda’s KM  As a leading QM company, Methoda invests a lot of resources in the development and maintenance of an up-to-date IT-KM-DB (our Methods).

4. Methoda Computers Ltd Knowledge Management 4 Methoda’s KM – Cont.  Methoda IT-KM-DB facilitates:  Knowledge Reuse:  Avoids reinventing of the wheel  Prevents mistakes  Increases ROC (Return On Consulting)  HR benefits  Facilitates employees turnover (the rotating door)  Reduces dependency on mavens  Training and knowledge transfer  Company reputation and positioning  Bridges engineering and marketing  Integrates with Marcom services

5. Methoda Computers Ltd Knowledge Management 5 Methoda’s KM

6. Methoda Computers Ltd Knowledge Management 6 The CMMI Model – a reminder

7. Methoda Computers Ltd Knowledge Management 7 The KMMI Model

8. Methoda Computers Ltd Knowledge Management 8 Knowledge Processes – Knowledge Cycle  The Life-Cycle or Knowledge Management Cycle consists of the following activities: 1.Collection of information – through training and practical experience. 2.Classification – division into categories and fields of knowledge. 3.Generalization – transform specific knowledge into general-purpose. 4.Preservation and update – keep an up-to-date, relevant and accessible knowledge base. 5.Distribution and availability – Disseminate the knowledge throughout the entire organization by "pushing" or "pulling".

9. Methoda Computers Ltd Knowledge Management 9 What is the KMMI Model? Knowledge Management Maturity Model  Knowledge management is not a dichotomous model of having or not having knowledge management in the organization.  The model is multi-level, where the organization gradually matures and improves the way in which it gathers, saves, distributes and implements knowledge.

10. Methoda Computers Ltd Knowledge Management 10 KMMI’s 5 levels  The model consists of five levels:  KMMI Level 0 - At level 0 apparently there are no knowledge management activities. Each project or task starts from "scratch" or “invents the wheel“. Any reuse is accidental.  KMMI Level 1 – at the first level of knowledge management there is an attempt of re-use of knowledge and experiences from other projects or tasks or consulting work done by the individual specialist.  KMMI Level 2 – the main characteristic of level 2 is inter-personal knowledge sharing. People who earlier managed knowledge, each to him self, are starting now to consult with one another and exchange messages between them.

11. Methoda Computers Ltd Knowledge Management 11 KMMI’s Levels  KMMI Level 3 – At this level, the organization is aware of knowledge management and is willing to allocate recourses for that, not relying on "good will" and "volunteers". Level 3 is characterized by the following:  The appointment of knowledge manager and KM board. The organization is aware of the need of this function.  Shared information bases (shared folders)  Institutionalizing the KM Life Cycle (KM activities): collection, classification, generalization etc. of information.  The company server becomes a focal point.

12. Methoda Computers Ltd Knowledge Management 12 KMMI level 3 is the basis  KMMI Level 4 – A learning organization. KM is “equal among others” e.g. Finance, HR, Manufacturing, Engineering. The CKO is a member of the company management.  KMMI Level 5 – KM leads the company. The Knowledge Tree defines business areas, market sectors, products & services, HR, partners, suppliers etc. The KMO is full member of the company board. Methoda is currently at level 3.5, moving ahead to level 5.

13. Methoda Computers Ltd Knowledge Management 13 HR involvement in KM  The HR department of Methoda has an important role in KM processes:  Classification of employees expertise and skills:  New employees  Existing employees  Partners and sub-contractors  Training and tutoring (coaching)  Maintaining an updated Knowledge Tree  Organizing KM groups

14. Methoda Computers Ltd Knowledge Management 14 TechMarcom and KM  TechMarcom department activities:  Managing the company’s knowledge base  Writing and editing technical documentation  Supporting the Sales department  Supporting projects (field consultant)  Rendering TechMarcom services to end clients  Managing and updating the company web site  Writing and editing presentations, brochures, etc.  Organizing events - exhibitions, conferences and technical trainings.

15. Methoda Computers Ltd Knowledge Management 15 What is expected from Methoda’s employee?  Be at KMMI Level 2 – Manage Knowledge. Share it with other employees.  Awareness – every employee has to think both as a knowledge supplier and as a knowledge user:  As a knowledge supplier: if interesting information is found during work, it should be shared with the rest of the employees.  As a knowledge user: every problem which accurse during work should be consulted with the relevant people who can help in that particular field.

16. Methoda Computers Ltd Knowledge Management 16 A Method’s Folder

17. Methoda Computers Ltd Knowledge Management 17 A Method’s Folder  Administration and Management – Keeps track of the group meetings, correspondence, members, agenda, decisions, work-plans etc.

18. Methoda Computers Ltd Knowledge Management 18 A Method’s Folder  Knowledge Management – Content – Main repository for all relevant knowledge objects (KO’s): articles, sites, media, templates, guides, tips, market-tools, experts, presentations, examples – all tacit and non-tacit information.

19. Methoda Computers Ltd Knowledge Management 19 A Method’s Folder  Media –  The atomic graphical KO’s which serve as both marketing & “engineering” basics.  Helps to define the method scope.  “A picture worth thousand words”

20. Methoda Computers Ltd Knowledge Management 20 A Method’s Folder  Marketing and Sales – Marketing plans, activities and Marcom stuff: a grid map, customers & projects, sales presentations, site-content, brochures, Newsletters etc.

21. Methoda Computers Ltd Knowledge Management 21 A Method’s Folder  Training and Presentations – All training and education stuff which facilitates courses, seminars, hands-on workshops, getting-started, etc.

22. Methoda Computers Ltd Knowledge Management 22 A Method’s Folder  Package - Product – The working method, the Toolbox. The distilled knowledge in a working format to be “installed” in the field. Usually, a smart folder or a portal.

23. Methoda Computers Ltd Knowledge Management 23 Method PLC – an example 1.Marketing and sales finds that there is an interest of customers in the subject. 2.Mapping the employees’ knowledge and finding employees with background and experience in the field. 3.The KM department finds additional data on the subject – initial data collection. 4.Using an external expert if needed 5.Projects are being executed:  Objective 1: the project’s success – customer’s satisfaction.  Objective 2: collecting information and “bringing it home”.

24. Methoda Computers Ltd Knowledge Management 24 Method PLC – an example 6.Knowledge Management in HQ:  Knowledge groups – consultants from the different projects are meeting and exchanging information.  KM managers are creating folders and improving work templates.  Continuation of data/information collection to the database.  The technical team improves the Method to a portal. 7.Forwarding the knowledge to all the employees by:  E-Mail  Conferences  At work – company server

25. Methoda Computers Ltd Knowledge Management 25 The Golden Triangle Project status Drill down Review and feedback Templates, checklists, examples Request for knowledge and assistance Reports and statistics System and Project Portfolio Project status Document index HR involvement in the project Risk, costs, purchasingRisk Managerial information Managerial information Sequential project development 1. Project management Project management 2. Project Life CycleProject Life Cycle 3. System treeSystem tree Cyclic project development System maintenance Project portal Project portal MethodA Procedures, Templates, ChecklistsProceduresTemplates Checklists Internal information (e.g. reuse) Methodology

26. Methoda Computers Ltd Knowledge Management 26 www.methoda.com