1. Making Engagement Real Great British Care Show Sixways Stadium 1.5.13 Andrea Pope Smith- Director of Adult, Community and Housing Services Dudley MBC

2. Strategic Context Cornerstones of Making it Real and personalisation are  Co-production or put more simply “working together”  Hearing not just listening Complete, accurate and timely information is vital for people to make informed decisions about themselves and on behalf of others

3. People who use services and carer forum Heathwatch Voluntary Sector and ULOs Other involvement networks e.g. People’s Parliament Commercial Sector Providers of Care and Support Means to Engage.....

4. Making It Real Tells us what the world would look like if care and support was fully Personalised. Co-produced by people who use care and support services Contains 31 “I statements” (I would experience....) www.thinklocalactpersonal.org.uk

5. The Care and Support White Paper Vision  To promote people’s independence and wellbeing by enabling them to prevent and postpone the need for care and support.  To transform people’s experience of care and support, putting them in control and ensuring that services respond to what they want. This means that, in the future, we expect people will be able to say: 1. “I am supported to maintain my independence for as long as possible” 2. “I understand how care and support works, and what my entitlements are” 3. “I am happy with the quality of my care and support” 4. “I know that the person giving me care and support will treat me with dignity and respect” 5. “I am in control of my care and support”

6. People who use services and carer forum Information and advice Active and Supportive Community My Support My Money Workforce Implementation Group Programme Board Links to Making It Real

7. Production of the Local Account Our Local Account asked four questions: 1. What has worked well about your care and support in the last year? 2. What has not worked so well? 3. What could you or others do to make your life better? 4. What does having a good quality of life mean to you?

8. You say, we do. “We have had to actively seek out information, we are trying to cope with a difficult situation on a daily basis. The Council needs to be more pro-active.” We are sorry to hear this. Over the next 12 months we will improve the quality of information and support that we provide via our access team and other public access points including Healthwatch “My personal budget has taken a long time to approve. It doesn’t allow any time to support me with shopping or voluntary work which is important to me.” We will review our processes to ensure individual priorities are responded to. We will also explore wider resources in the community to increase the range of choice available

9. Increasing Engagement We will “Map” participants  Geographically  By Gender  By Age  By Disability  By Ethnicity etc. etc. To ensure that the people with whom we engage with make up a truly representative sample of the boroughs population We have gaps in particular “communities” we will proactively recruit people from these “communities” Every intervention with a member of the public is an opportunity to promote engagement

10. Stimulating the Marketplace Market intelligence Market structuringMarket intervention 10 The development of a common and shared perspective of supply and demand, including the Engagement Bank, Local Account and Provider Engagement leading to evidenced, published, market position statements for a given market. The activities designed to give the market shape and structure, where commissioner behaviour is visible and the outcomes they are trying to achieve agreed, or at least accepted. The interventions commissioners make in order to deliver the kind of market believed to be necessary for any given community.

11. “The Council bent over backwards to help me to help myself. I am benefitting from activities I didn’t know existed. I am an important member of my Community again.”

12. To find out more about Making It Real in Dudley and to access these slides please click on http://makingitrealindudley.orghttp://makingitrealindudley.org Thanks for listening.