1. What is a high-performance work system?
The right combination of people, technology, and organizational structure to make full use of resources and opportunities in achieving organizational goals
Contrasts with traditional management practices
In the past, decisions about technology, organizational structure, and human resources were treated as if they were unrelated
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2. Elements of a high-performance work system
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3. Outcomes of a high-performance work system
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4. Conditions that contribute to high performance
Teamwork &
empowerment
Knowledge
sharing
Employee
satisfaction
Employee
engagement
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5. Teamwork and empowerment
Employee empowerment
Giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service
Design work so that it is performed by teams
Contributes to high performance when employee satisfaction & engagement improves
Gives the organization fuller use of employees’ ideas and expertise
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6. Knowledge sharing Learning organization
Supports lifelong learning by enabling all employees to acquire and share knowledge
Key features of a learning organization:
Engages in continuous learning
Knowledge is shared
Critical, systemic thinking is widespread
Learning culture
Employees are valued
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7. Employee satisfaction
Employees experience their jobs as fulfilling or allows them to fulfill one’s important job values
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8. Employee engagement
The extent that employees are satisfied, committed to, and prepared to support what is important to the organization
Clear connection between high levels of engagement and total shareholder returns
Direct impact on retaining employees
High engagement organizations strive to foster employee’s passion for their work
Occupational intimacy
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