1. Welcome 05G11389 Management Information Systems Jonathan D. Wareham j.wareham@esade.edu

2. Objectives  provide students with a broad knowledge of Information Technology as it relates to business operations and strategy.  Information Technology is increasingly permeating all aspects of business operations, be it accounting, operations, sales, marketing, HR, etc.  Today’s managers must be knowledgeable about the function, use and consequences of current IT applications.

3. Objectives…  Not a real programming class per se, we will be discussing technology issues on a functional level.  Make students aware of what the main technologies are and how they work.  Obtaining a certain level of “technology literacy”  Thereby assess challenges in procuring, implementing, and successfully applying technology to their organization’s benefit.

4. Assessment

5. Technology Briefs  “white papers” are to be a maximum of 3 pages  Description of technology purpose/motivation  Description of how technology functions  Discussion of how organizations employ the technology to their benefit  Analysis of current market for technology  Estimation of future evolution of technology

6. Topics  Data Base Management Systems  ERP  Web Services  XML  Open Source  Supply Chain Management Systems  CRM Systems  Wireless, 2G & 3G 4G…NG  IT Security  Project Management  Other topics are also acceptable; please get them approved by me first.

7. DataBase  Databases are the heart of almost every IT application  They are everywhere  The ubiquity of databases will only increase  Familiarize students with relational databases, data normalization, and simple query operations. The exercise will be distributed on April 7 and is due April 21.  Open Source…

8. ERP  Explain the logic and motivation of ERP Systems  Describe the structure of ERP systems  Explain some of the risks and problems of ERP implementations  Evaluate the current ERP market and discuss its future

9. Supply Chain Systems

10. CRM  Explain the motivation and structure of customer relationship management software  Assess the risks of CRM implementation  Evaluate the potential of CRM systems to be integrated into other operational software components

11. Other Web Services Partner Web Service Partner Web Service Data Access and Storage Tier Application Business Logic Tier YourCompany.com Internet + XML XML & Web Services Other Applications End Users

12. Telecom & Wireless Telecom Policy & Regulation Industry Structure Technology protocols and trends Convergence

13. Reengineering and Control  Historical origin of employee organization and control  Philosophy of reengineering  Employee motivation and control

14. IS Security

15. Systems Integration  Getting the old and the new to work together  Doing it in a manner that is practical and economically feasible

16. B2C eCommerce

17. B2B eCommerce

18. IT Performance Metrics

19. Off-Shoring & Outsourcing 1.9/11/89 –Berlin Wall 2.9/8/95 Netscape IPO & telecom deregulation 3.Computer-Computer connectivity XML, WS 4.Open Source 5.Out-sourcing 6.Off-shoring 7.Supply Chaining 8.In-sourcing 9.Search engine & Internet 10.Ubiquitous computing, digital convergence 10 forces flattening the world…