1. MIS for MBA Meeting #1 May 23, 2014

2.  A system that inputs raw data, processes the data into information that is stored and is distributed to management for decision making

3.  Customer Relationship Management – CRM  Inventory Management  Medical facility management

4.  An information system based on a suite of integrated information systems that share a common database  Data from different departments are combined into the common database  When data is entered by one process, the data is immediately available to other business processes

5.  Was GM information systems tracking accidents involving their vehicles?  Was the system able to relate accidents to specific issues with specific vehicles?  Was the system designed to flag fatalities and report these to appropriate management?  Was the system designed to cover up accidents related to defects in their vehicles?

6.  Did the programmers knowingly participate in building software that might cover up such details?  Was an enterprise information system being used?  Did the legal side of GM inform other areas of the company (engineering, management) in a timely manner?

7. http://www.acm.org/about/se-code

8.  Operation excellence  Customer intimacy  Competitive advantage  Improved decision making  Survival