1. Upfront & Personal Engage your stakeholders and gain consensus to manage change Mike Shaw Toyota New Zealand Extranet Project

2. Upfront & Personal Engagement + Consensus. = manageable change But aren't these just a standard responsibilities of the PM/BA/IA?

3. Upfront & Personal Why is engagement so important to this particular project? Where are the business drivers? Unchartered territory High level of business change

4. Upfront & Personal Why is concensus so important? Mature vs. Immature strategy Not just during start-up Agreeing to disagree

5. Agenda Unpack topic Background Engagement Consensus

6. Web @ TNZ Current landscape Public site – MCMS 2002 Branding concept site - PHP Intranet – SIB CMS/WSS Extranet – SIB CMS

7. Extranet @ TNZ Purpose & Contents Knowledge sharing platform for our franchise network Transactional links to our mid & back office systems Technical, parts & accessories, marketing resources, image libraries Technicians forum

8. The Project Business Case Ageing hardware Scare support/development resource Integration difficult Poorly constructed IA Complex CMS

9. The Project Deliverables A flexible, standardised, supportable platform More in-house control A simple yet comprehensive CMS An intuitive, simple website Promote a knowledge/comms strategy

10. Principles - Lean - - Simple - - Self Help - - Customer Focus -

11. Approach Sharepoint development strategy H1 – Nuts 'n Bolts H2 – Bells 'n Whistles H3... H4 … H5 ? FROM NEWBIES …TO …ROCKSTARS!

12. Our Engagement Model

13. Wider Sharepoint community Business community Industry uptake FMG Providers Microsoft Industry professionals Articles, Blogs, Books …

14. Internal Stakeholders Management TNZ Executive Strategic workgroups Infrastructure/Operations Team Technical project alignment Windows & Database Service Desk

15. Customers – Dealer Pilot Group Engagement Workshops Heuristic evaluation Personas Wireframes Design Consensus Share findings with other customers

16. Customers – TNZ WebChamps Engagement Content contributors Use-cases Workshops, protoyping Monthly 'Hui's' Consensus Ownership - individual & collective

17. Development partners Analysis & Development – Inov8 Architect - Knowledge Cue Analysis & Design – BaseTwo Engagement Weekly QA/planning sessions Deployment previews

18. Project Team Engagement Problem solving sessions Hui's - as and when Concensus Sometimes, not always!

19. Summary Be upfront Consensus Change small initially

20. Q & A

21. Thankyou