1. Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA Today’s Economy: Adjusting to the Changes Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA

2. ® Seminar Goals  Recognize how changes in the economy affect you and your family  Learn about the stages of change and strategies for moving through them smoothly  Develop a personal action plan for moving through change 2

3. Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA ® Responding to Change  All change impacts our ability to cope  Your reaction to the economic changes is influenced by: ­How prepared you are for them ­How you choose to respond to them 3

4. Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA ® The Change Process  Endings  Reorganization  New Beginnings 4

5. Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA ® Endings  Life is punctuated by many changes  Changes can be met with resistance because they force people to end a part of their experience  Many people react to these “endings” with a sense of loss 5

6. Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA ® Losses Associated with Change  Loss of identity or belonging  Loss of control 6

7. Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA ® Losses Associated with Change (continued)  Loss of meaning  Loss of future plans 7

8. Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA ® Reorganization Phase Activities  Identify things you can control  Identify things you can’t control  Identify what you really want from the change 8

9. Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA ® Identify What You Can’t Control and Let Go Of …  The past  The need to be comfortable  The need to have all your questions answered  Blame and resentment 9

10. Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA ® Identify What You Can Control  What you think ­Am I choosing to focus on thoughts that will lead to manageable feelings?  What you do ­Am I making choices to do things that will lead to positive outcomes? 10

11. Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA ® Stress Coping Mechanisms for the Preparation Stage  Use positive self-talk  Take care of yourself  Prioritize tasks  Use your support system 11

12. Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA ® Stress Coping Mechanisms (continued)  Focus on what has worked in the past  Tap into your spiritual outlets  Help others 12

13. Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA ® Make Your Feelings Work for You  I’m afraid… ­fear gets us up and moving  I’m mad… ­we can harness the adrenaline created by anger to mobilize our resources  I’m sad… ­this feeling helps us to slow down, acknowledge our loss and begin to heal  I’m glad… ­acceptance helps us to draw strength by forging a new sense of self, new skills, and new dreams of the future 13

14. Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA ® New Beginnings  Define your vision  Identify small steps  Develop a time schedule  Track your success 14

15. Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA ® Seminar Summary  Endings: ­Identify the losses you feel ­Let go of things you can’t control  Reorganization: ­Take charge of things you can control ­Identify what you really want from the change  New Beginnings: ­Work through your action plan 15

16. Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2009 CIGNA “CIGNA” and the “Tree of Life” logo are registered service marks of CIGNA Intellectual Property, Inc., licensed for use by CIGNA Corporation and its operating subsidiaries. All products and services are provided exclusively by such operating subsidiaries and not by CIGNA Corporation. Such operating subsidiaries include International Rehabilitation Associates, Inc. (Intracorp), CIGNA Behavioral Health, Inc., vielife Limited, Connecticut General Life Insurance Company and HMO subsidiaries of CIGNA Health Corporation. 831805 08/09 © 2009 CIGNA 16