1. Business Copyright 2005 Prentice- Hall, Inc. 8-1

2. 8-2 Chapter 8 Managing Human Resources And Labor Relations

3. Business Copyright 2005 Prentice- Hall, Inc. 8-3 Chapter Outline Foundations of Human Resource Management Foundations of Human Resource Management Staffing The Organization Staffing The Organization Developing The Workforce Developing The Workforce Compensation & Benefits Compensation & Benefits Legal Context Of HR Management Legal Context Of HR Management New Challenges In The Changing Workplace New Challenges In The Changing Workplace Dealing With Organized Labor Dealing With Organized Labor Collective Bargaining Collective Bargaining

4. Business Copyright 2005 Prentice- Hall, Inc. 8-4 The Strategic Importance of HRM HRM- Activities For Attracting, Developing, & Maintaining An Effective WorkforceHRM- Activities For Attracting, Developing, & Maintaining An Effective Workforce Today’s Reasons For ImportanceToday’s Reasons For Importance –Growing Legal Issues –Employees Important For Improving Productivity –Poor HR Management Is Expensive

5. Business Copyright 2005 Prentice- Hall, Inc. 8-5 Human Resource Planning Job AnalysisJob Analysis –Job Description –Job Specification Forecasting HR Demand/SupplyForecasting HR Demand/Supply –Internal –External Replacement ChartsReplacement Charts Skills InventoriesSkills Inventories Matching HR Supply/DemandMatching HR Supply/Demand

6. Business Copyright 2005 Prentice- Hall, Inc. 8-6 HR Planning Process

7. Business Copyright 2005 Prentice- Hall, Inc. 8-7 Recruiting Human Resources Recruiting- Attracting Qualified EmployeesRecruiting- Attracting Qualified Employees InternalInternal ExternalExternal

8. Business Copyright 2005 Prentice- Hall, Inc. 8-8 Staffing Human Resources Application Form TestsInterviews Other Techniques Hire

9. Business Copyright 2005 Prentice- Hall, Inc. 8-9 Training The Workforce On-The-Job Off-The-Job Vestibule

10. Business Copyright 2005 Prentice- Hall, Inc. 8-10 Performance Appraisal

11. Business Copyright 2005 Prentice- Hall, Inc. 8-11 Compensation & Benefits Wages- Time WorkedWages- Time Worked Salaries- Job PerformedSalaries- Job Performed IncentivesIncentives BenefitsBenefits

12. Business Copyright 2005 Prentice- Hall, Inc. 8-12 Incentive Programs IndividualIndividual –Bonuses –Merit Salary Systems –Pay For Performance CompanywideCompanywide –Profit-Sharing –Gainsharing –Pay-For-Knowledge

13. Business Copyright 2005 Prentice- Hall, Inc. 8-13 Benefit Programs Workers’ Compensation InsuranceWorkers’ Compensation Insurance Retirement PlansRetirement Plans Cafeteria Benefits PlanCafeteria Benefits Plan 401K Health Stock

14. Business Copyright 2005 Prentice- Hall, Inc. 8-14 Social Security Cash Benefits Distributed In $ Billions As Of October 2004 Source: Social Security Administration

15. Business Copyright 2005 Prentice- Hall, Inc. 8-15 Equal Employment Opportunity Protected ClassesProtected Classes EnforcementEnforcement –Equal Employment Opportunity Commission (1964) –Office of Federal Contract Compliance Programs (Affirmative Action Plans) Legal Issues In CompensationLegal Issues In Compensation

16. Business Copyright 2005 Prentice- Hall, Inc. 8-16 OSHA Occupational Health And Safety Act (1970)Occupational Health And Safety Act (1970) Ensure Workplace Is Free From Health HazardsEnsure Workplace Is Free From Health Hazards ViolationViolation –Citation –Fines $1,000 To $10,000 Per Incident

17. Business Copyright 2005 Prentice- Hall, Inc. 8-17 Emerging Areas Of Discrimination AIDSAIDS Sexual HarassmentSexual Harassment –Quid Pro Quo –Hostile Work Environment

18. Business Copyright 2005 Prentice- Hall, Inc. 8-18 Employment At Will Employer & Employee Have Right To TerminateEmployer & Employee Have Right To Terminate No Advance Notice NecessaryNo Advance Notice Necessary Challenges Of Wrongful DischargeChallenges Of Wrongful Discharge Employee May Not Be Fired For Protected Legal RightsEmployee May Not Be Fired For Protected Legal Rights

19. Business Copyright 2005 Prentice- Hall, Inc. 8-19 Workforce Diversity AttitudesAttitudes ValuesValues BeliefsBeliefs BehaviorsBehaviors Gender Race Age Ethnicity Physical Ability

20. Business Copyright 2005 Prentice- Hall, Inc. 8-20 U.S. Workforce Composition

21. Business Copyright 2005 Prentice- Hall, Inc. 8-21 Knowledge Workers Information Age- Workers Valued For:Information Age- Workers Valued For: –Accomplishments –Experience IncludeInclude –Computer Scientists –Engineers –Physical Scientists

22. Business Copyright 2005 Prentice- Hall, Inc. 8-22 Managing Knowledge Workers IndependentIndependent Identify With Profession Not OrganizationIdentify With Profession Not Organization Require Extensive Training & RetrainingRequire Extensive Training & Retraining Require Continued Compensation UpdatesRequire Continued Compensation Updates

23. Business Copyright 2005 Prentice- Hall, Inc. 8-23 Contingent/Temporary Workers Other Than Permanent Or Full- TimeOther Than Permanent Or Full- Time IncludesIncludes –Independent Contractors –On-Call Workers –“Temps” –Contract/Leased

24. Business Copyright 2005 Prentice- Hall, Inc. 8-24 Managing Contingent & Temporary Workers Flexibility Requires Careful PlanningFlexibility Requires Careful Planning Acknowledge Advantages & DisadvantagesAcknowledge Advantages & Disadvantages Assess Real CostAssess Real Cost How Do They Fit Into Company Strategy?How Do They Fit Into Company Strategy?

25. Business Copyright 2005 Prentice- Hall, Inc. 8-25 Organized Labor Labor UnionLabor Union Labor RelationsLabor Relations Collective BargainingCollective Bargaining

26. Business Copyright 2005 Prentice- Hall, Inc. 8-26 Union Membership Trends

27. Business Copyright 2005 Prentice- Hall, Inc. 8-27 Union Bargaining HistoricallyHistorically –Increases In Wages/Salaries –Benefits TodayToday –Job Security –Jobs Going Overseas –Preserve What Has Already Been Won

28. Business Copyright 2005 Prentice- Hall, Inc. 8-28 Collective Bargaining

29. Business Copyright 2005 Prentice- Hall, Inc. 8-29 Contract Issues CompensationCompensation –Cost-Of-Living Adjustment –Wage Reopener Clauses BenefitsBenefits Job SecurityJob Security Other Union IssuesOther Union Issues Management RightsManagement Rights

30. Business Copyright 2005 Prentice- Hall, Inc. 8-30 Union Tactics When Bargaining Fails StrikeStrike –Economic –Sympathy –Wildcat PicketsPickets BoycottsBoycotts Work SlowdownWork Slowdown

31. Business Copyright 2005 Prentice- Hall, Inc. 8-31 Management Tactics LockoutsLockouts StrikebreakersStrikebreakers

32. Business Copyright 2005 Prentice- Hall, Inc. 8-32 Mediation & Arbitration MediationMediation ArbitrationArbitration –Voluntary –Compulsory/Binding