1. It’s Time for Solutions! Jyme Arthur, Ph.D. Manager Performance Improvement

2. It’s Time for Solutions! …or IS it? Don’t “Jump to Solutions!”Don’t “Jump to Solutions!” To review:To review: Clear problem statementClear problem statement Project purpose & scopeProject purpose & scope Current SituationCurrent Situation Cause AnalysisCause Analysis

3. It’s Time for Solutions! Solutions need to address “deep” (root) causes Solutions need to address “deep” (root) causes Ultimately, you will Ultimately, you will –Develop –Test –Implement

4. BrainstormBrainstorm –Review the topic –Silent thinking –Let ideas flow –Don’t discuss ideas –Hitchhike –Write Brainstorming

5. Brainstorming Crucial point: There must be absolutely NO criticism during the process!!

6. For Questions: Call in Now Call in your questions to x3-9651 or Email it to ‘Create’

7. Trivia Question #1 What phone number do you call and what 2 things do you give when calling in a Code Blue? What phone number do you call and what 2 things do you give when calling in a Code Blue? First email to ‘Create’ with the right answer wins a prize!

8. It’s Time for Solutions! PART TWO

9. 7 Steps to Great Solutions 1.Describe the Need 2.Define Goals & Criteria 3.Generate Alternatives 4.Identify Constraints 5.Evaluate Alternatives 6.Select the Best Overall Solution 7.Follow-up

10. Step 3 3. Generate Alternatives Brainstorm and look for solutions that are Quick Conventional Unconventional Workable

11. Creativity is NOT: A zap from out of the blue Magic Silliness Something that only other people have

12. Directed Creativity Deliberate mental action needed to produce novel ideas in targeted areas. Paul Plsek, Creativity,Innovation, and Quality

13. Healthcare is SERIOUS Business! Seminar entitled: “Creative Thinking for Serious People”

14. Creative Thinking AND Analytical Thinking Combine it! PDCA (Scientific Method) Stew + SPICE of creativity! The medication error team example “Stuck Thinking”

15. 5 Mental Actions in Directed Creativity 1.Clarify the focus that requires new thinking 2.Recognize the current facts 3.List alternatives for a new approach 4.Make mental associations 5.Develop ideas into practical realities

16. Express it… Develop it… Try it out… And see what happens!!!

17. Questions?