1. 2012 MX Logistics Forum Managing Expectations

2. Introduction: Who Am I?

3. Introduction: OBI

4. Disaster Relief: Response to Hurricane Isaac in New Orleans

5. Our Role Navigating the Waters…

6. Beneficiary Supplier Shipper Product Consignee Vessel Carrier 3PL Inspector Foreign Office Owner Airline Broker Container Yard Customs Trucker Rail Agent Port Intermediary Freight Forwarder Consulate US Gov’t Foreign Gov’t Grantor

7. Familiar, not Foreign: The Shipping Partnership Foreign Offices I. Affiliates II. Strategic Partners

8. Familiar, not Foreign: The Shipping Partnership Foreign Offices Setting Up The Offices 1. Affiliates – Roles 2. Strategic Partners – Relationship 3. Roots in Disaster Relief 4. Seldom Ship to Those we have not visited 5. Questionnaire 6. Test Shipment

9. Familiar, not Foreign: The Shipping Partnership Foreign Offices Communication 1. Prior to Shipment Establish the Need To Ship or Not… Gauge of Readiness Discuss Plan 2. During Shipment 3. After Shipment

10. Familiar, not Foreign: The Shipping Partnership Consignees with a Cape: Identifying Strong Partners Shipper Yoked to Consignee Running a 3-Legged Race Our commitment to THEM Their commitment to US

11. Setting International Expectations Consignee Vetting I. New Partners? II. Work w/those you know III. Work w/those who are well-established IV. Travel, face-to-face essential

12. Setting International Expectations Knowing Your Consignee: -Work w/what you have -Culture -Multiple consignees -Changing Rules -Limitations of Franchise? -Always Assess Preparedness -Rating (RED/GREEN/YELLOW) -Gauge ability and risk: this can change – even with affiliates -Factors affecting Rating

13. Case Studies w/Group Workshop

14. Case Study #1

15. Case Study #2

16. Hypothetical Case Studies

17. Questions for Problem Solving ? Can $ fix the problem? Can the consignee fix the problem? Can the Freight Forwarder fix the problem? Can a phone call, letter, or gold seal make difference? Would a visit from the shipper help? ? Can it be solved at point of origin? Can it be solved at point of destination? Can another organization on ground intervene? Can the experience of other organizations help? Is it worth fighting for?

18. david.andrews@ob.org