1. Troubleshooting 101

2. Overview Common Hardware Issues Common Connectivity Issues Common Software Issues Fighting Viruses and Pop ups Oh no! I totally messed up my machine Support Personnel

3. The Zen of Troubleshooting Don’t panic You need an “I can do it” attitude However… Know when you need professional help

4. Common Hardware Issues Printing issues LCD Projector Issues CD issues Keyboard issues Battery issues

5. Where’s My Printout!

6. “It won’t show up on the screen.”

7. “I can’t back up my work.”

8. A key just popped off of my keyboard!!!

9. Is my battery charged?

10. Common Connectivity Issues Logon issues If you cannot login in properly when you turn on your computer log into “Windows” and make sure your connectivity is good. If you cannot login in properly when you turn on your computer log into “Windows” and make sure your connectivity is good. What’s good connectivity? What’s good connectivity? Wireless adapter icon for wireless signal strength Try a right mouse button click on your wireless network icon and pick “repair.” (Windows Service Pack 2 Required) Another option is to press Fn & F2, twice.

11. Common Connectivity Issues Logon issues If your connectivity is good… …right mouse button click on the red “N” at the lower right part of the screen and pick “Netware Login…”

13. Common Connectivity Issues Server issues Your personal folder should be mapped to “My Computer” Your personal folder should be mapped to “My Computer” A Group folder may or may not be mapped You can go through “My Network Places” A Group folder may or may not be mapped You can go through “My Network Places” Internet issues Make sure you have the correct proxy setting Make sure you have the correct proxy setting 10.1.0.4 port 8080

14. Common Software Issues Internet Explorer GroupWiseWordExcelPowerPointNetSwitcher What are your issues?

15. Fighting Viruses and Pop Ups Step 1—Admit that you have a problem Step 2—Do something about it What to download?—See Anti Virus Software on this page  http://www.tool4learning.com/laptoplearning/downloads.htm http://www.tool4learning.com/laptoplearning/downloads.htm Windows XP Service Pack 2 has a built in Pop Up Blocker; Get it! Other blocking utilities available from IT Helpdesk.

16. Oh no! I totally messed up my machine Uninstalling something you shouldn’t have installed Start  Control Panels  Add or Remove Programs Start  Control Panels  Add or Remove Programs Rolling back the machine Start  All Programs  Accessories  System Tools  System Restore Start  All Programs  Accessories  System Tools  System Restore

17. Support Personnel How Do I? Academic Tech Division Tech Coordinators Please fix… Information Tech IT Help Desk Email ithelpdesk@ashmi.org ithelpdesk@ashmi.org Call 224 In-person visit

18. Don’t forget… to back up!