1. 1C2 Vodafone Confidential | 14 September 2015 Internet Services – Broadband Internet Enterprise Business Unit Network Services Marnus Kok September 2013

2. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 2 14 September 2015 Vodacom Services Portfolio for Business Access Services Mobile Solutions Access Point Names Mobile Data Machine to Machine Wireless Solutions Microwave WiMAXSatelliteWiFi Network Services Disaster Recovery VPN Solutions Internet Services Video SolutionsVoice SolutionsVPN SolutionsVideo SolutionsVoice SolutionsMPLS VPN Dedicated Internet Boardroom Video Collaboration Mobile VoiceHosting Perimeter Security Mail & Messaging Broadband Internet Desktop Video Collaboration VoIP Managed Operating Systems Email Security Managed Business Applications Mobile Video Collaboration PBXManaged StorageWeb Security Mobile Applications Hosted Call Centre Managed Back-up Machine to Machine Applications Hosted Services “In the Cloud” Fixed Line Solutions Leased Lines ADSLFibre Unified Communications

3. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 3 14 September 2015 Internet Services Vodacom’s Business Services division is made up of various towers of operations, with business units responsible for different areas of development, management and support. The Internet Services Business Unit focuses on delivering premium Business Internet Services, over a range of different Layer 2 and Layer 3 Access mediums. Different Internet Access offerings are available, based on customer requirements with optional service level agreements associated in regards to availability, latency, packet loss and contention ratios. In order to cater for various customer requirements, Vodacom has developed the following two categories of Internet access services: BIA – Broadband Internet Access DIA – Dedicated Internet Access These offerings meet the requirements of various market segments, namely: Enterprise/Corporate SMME/SoHo Business Partner Resellers CPP Channel

4. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 4 14 September 2015 Broadband Internet Access - BIA

5. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 5 14 September 2015 Broadband Internet Access - BIA What is meant by Broadband Internet Access (BIA)? Broadband referrers to high speed always on internet connectivity Vodacom Business offers a premium Broadband Internet Access through various fixed and wireless access technologies, with low contention ratios: ADSL (Asymmetric Digital Subscriber Line) VSC – Vodacom Satellite Connect (Capped offerings only) Different offerings are available based on the customer’s requirements: Vodacom Business Services offerings o Uncapped Shaped o Small to Large Capps – Shaped or Unshaped

6. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 6 14 September 2015 Broadband - Worldwide

7. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 7 14 September 2015 Broadband Access - Trends

8. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 8 14 September 2015 Fixed Broadband - per 100 inhabitants

9. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 9 14 September 2015 Fixed Broadband – Prices per Mbps Broadband value: Cost per Mbps RankCountryPrice per Mbps 1Bulgaria$0.52 2Romania$0.67 3Lithuania$0.78 4Ukraine$0.83 5Republic of Moldova$1.12 30United States$4.17 43New Zealand$7.55 46Australia$9.73 61Egypt$24.34 63South Africa$34.37 64Venezuela$42.08 Source: Ookla household value index

10. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 10 14 September 2015 Broadband – Usage profiles 1 hour of instant messaging 0.25-1MB 1 hour of web browsing 1.5-25MB Download 100 emails 1-10MB 1 hour Skype call 180MB 1 hour Skype video call 219MB Download 1 photo 0.05-2MB Download 1 MP3 3-8MB Download 1 film trailer (720p) 50-100MB 1 software download 5-800MB Download 1 film 700MB-1.5GB Streaming 1 hour of video (STD) 100-250MB Streaming 1 hour of video (HD) 1-2GB Streaming 1 hour of audio 60-200MB

11. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 11 14 September 2015 Broadband Internet – Access services VGE Strategic and Business Accounts Public Sector Business Partners Large SME 51 to 100 SME Large SME 51 to 100 SME Small SME 21 to 50 SME Small SME 21 to 50 SME SoHo 1 to 20 SOHO SoHo 1 to 20 SOHO Broadband Internet WC - BB Launched – Phase 1 Dev. complete In-Development ADSL VSC VSB FWC In-pipeline VDSL FTTx

12. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 12 14 September 2015 Broadband Internet – Access services Broadband Internet - BIA WC - BB Launched – Phase 1 Dev. complete In-Development ADSL VSC VSB FWC In-pipeline VDSL FTTx Capped Shaped Capped Unshaped Uncapped Shaped ADSL WC - BB FTTx VDSL FWC Network Access

13. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 13 14 September 2015 Broadband Internet – Access services

14. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 14 14 September 2015 BIA over VSC - High Level Product Definition Consists of Satellite and Internet network Same internet infrastructure used for Business ADSL Daily Fair Access Policy (FAP) Monthly CAP

15. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 15 14 September 2015 BIA over ADSL - High Level Product Definition Premium broadband internet service over ADSL Based on Telkom ADSL access Affordable internet connectivity Target market: SMEs & SOHOs Range of options: – Capped or Uncapped – Billion Flat rate billing VodaBiz Connect Portal – usage reports and top-ups Sales channels: Direct Sales & Partners Simple Sales Process

16. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 16 14 September 2015 BIA over ADSL – Capped (Shaped) Business ADSL Capped – SHAPED or UNSHAPED ( Automated account creation!) Specifically aimed at SoHo and SMME however many opportunities in corporate as well Available in a blended model as standard, or Local only 1GB, 3GB, 5GB, 10GB, 15GB and 20GB options available Cap Service is throttled to 16kbps Dynamic IP addresses Top up options 1GB and 3GB – VodaBiz Connect portal VB utilizes Billion 7404 CPE, however this is not a requirement! Low contentions STATIC IP address available as value ad!

17. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 17 14 September 2015 BIA over Business ADSL – Uncapped Static IP (Shaped) Specifically aimed at Corporate and larger SMME Available in 384k, up to 1024k, up to 4096k, up to 8192k and up to 10240k No variable billing issues Static IP addresses (added benefit) o 5 Usable (10 available on request as part of initial order) Pre-installation document makes for a plug & play type installation o Available from your VB Account Manager FREE VBS supported CPE Billion 7404 VGOX, WiFi, 3G failover & VoIP Paid for optional Cisco 887 VAG, WiFi and 3G AUP – Acceptable Usage Policy o Available from your VBS Account Manager on request or as part of the service schedule Low contention ratio’s FREE.co.za domain registration (1 only)

18. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 18 14 September 2015 BIA over ADSL - Network and Service Architecture Based on Telkom’s ADSL Network:

19. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 19 14 September 2015 Broadband Internet Access – BIA new structure Remove 5 Static IP’s Remove 30% AUP Remove 5 Static IP’s New

20. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 20 14 September 2015 BIA over ADSL Capped price structure

21. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 21 14 September 2015 BIA over ADSL Uncapped price structure SMME Propositions

22. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 22 14 September 2015 BIA over ADSL Uncapped basket price comparison Average BIA+Adsl for 384,1M,4,8,10MBps Average Buss Unc Mar13R 2 338.13 Average Buss Unc 1 Apr13R 1 778.84 Average Buss Unc 1 Sep13R 1 502.00 Average Dyn Unc 1 Sep 13R 998.00 Average Lite Unc 1 Sep 13R 863.00

23. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 23 14 September 2015 BIA over ADSL– Uncapped Comparison Business

24. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 24 14 September 2015 BIA over ADSL– Routers Price Adjustments – Sep SME Proposition - Sep New router Oct-Nov BIA over other Access technologies Vsat FWC WC FTTx

25. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 25 14 September 2015 Thank you

26. [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 26 14 September 2015 Mbps conversion to GiB