1. SERVICE INFORMATION Finding the information to fix your car

2. TYPES OF INFORMATION Procedures Specifications Diagnostic

3. IMPORTANT RULES Make sure book is exact for application Must follow steps exactly Pay attention to detail!!!! Make sure you fully understand the system before you start working on it.

4. SOURCES OF INFORMATION Owner’s Manual Manufacture Service Manual Aftermarket Service Manual Parts and Labor Manual Computerized Service Information Internet Service Labels Technical Service Bulletins Magazines

5. Service Information There are several types of Manuals 1.Factory Manuals are published by the Manufacture. They are good but get expensive if you have to by one for every make and model of car. 2. Specialized manuals that cover only how to fix one part of the car like the automatic transmission.

6. Service Information 3. General repair manuals are published by independent companies such as Motor, Mitchell, Chilton, Alldata. I say manuals but most of it is on the computer anymore. Many are on the internet you can sit at your computer and have the newest information at your fingertips with in Seconds.

7. Service Information Also companies like Haynes and Chiltons have books that are for just one model of car for example a Ford mustang. There books will only cover that style over a certain # of years. Haynes # 36048 - Mustang V8 all models '64-1/2 thru '73

8. IDENTIFY VEHICLE Vehicle Identification Number Located on dash and on door jamb label Must Decode VIN Body (Trim) Tag Located under hood or door jamb Decode Tag Information Emission Decal Specific Emissions data/vac diagram

9. Vehicle Identification Number The 17- Character VIN was first used in the early 80’s VIN characters may be capital letters A through Z and numbers 1 through 0; however, the letters I, O and Q are never used in order to avoid mistakes of misreading. No signs or spaces are allowed in the VIN.

10. VIN 1st Digit - Country 2nd - Manufacturer/Corporation 3rd - Division 4th - Car Line 5th - Body code 6th - Restraint System 8th - Engine Size 9th - Check Digit 0-9 or letter X 10th - Year of Manufacture 11th – Assembly Plant

11. VIN 1st Digit 1st Digit - Country 1 or 4 = U.S.A. 2 = Canada 3 = Mexico J = Japan K = Korea S = England W = Germany Z = Italy

12. VIN 2nd Digit - Corporation Audi = A BMW = B Buick = 4 Cadillac = 6 Chevrolet = 1 Chrysler = C Dodge = B Ford = F GM Canada =7 General Motors = G Mercedes Benz = D Honda = H Jaguar = A Lincoln = L Mercury = M Nissan = N Oldsmobile = 3 Pontiac = 2 or 5 Plymouth = P Saturn = 8 Toyota = T Volvo = V

13. VIN 10th Digit 10th Digit - Year of Manufacture 1971 = 1 1972 = 2 1973 = 3 1974 = 4 1975 = 5 1976 = 6 1977 = 7 1978 = 8 1979 = 9 1980 = A 1981 = B 1982 = C 1983 = D 1984 = E 1985 = F 1986 = G 1987 = H 1988 = J 1989 = K 1990 = L

14. VIN 10th Digit 10th - Year of Manufacture 1991 = M 1992 = N 1993 = P 1994 = R 1995 = S 1996 = T 1997 = V 1998 = W 1999 = X 2000 = Y 2001 = 1 2002 = 2 2003 = 3 2004 = 4 2005 = 5 2006 = 6 2007 = 7 2008 = 8 2009 = 9 2010 = A

15. VIN

16. BODY LABEL

17. EMISSIONS DECAL

18. Maintenance Information Capacities Lift points Lubrication Intervals Lubrication Points Fluid Types Torque Specification Pressure,Vacuum Specs Service Reminder Indicators (Warning lights on dash)

19. FLUID CAPACITIES You must know if capacities are listed as dry or wet capacities Must engine or transmission be hot or cold? Must transmission be running or not?

20. What else is in it? Maintenance information Technical Service Bulletins (TSB’s) Specifications Diagrams Locations of different components Trouble codes The next several pages have an example

21. Sensor Locations

22. Wiring diagrams

23. Drive Belt Layout

24. Automotive Lift Institute Shows Lift points

25. Flat Rate Remember that the hour is divide by 10 so that every.1 equals 6 minutes of time. So when a technician has to complete the task in.6 of an hour you take 6 X 6=36.1 = 6.2 = 12.3 = 18.4 = 24.5 = 30.6 = 36.7 = 42.8 = 48.9 = 541.0 = 60

26. TASKS Locate lift/hoist points on your car Locate specifications for Wheel Spindle nut Torque Remember that the hour is divide by 10 so that every.1 equals 6 minutes of time. So when a technician has to complete the task in.6 of an hour your take 6 X 6=36

27. The end for now Thanks to Alldata for pictures off of there site. And Automotive Lift Institute for pictures