1. Ch 13. Wireless Management and Support Myungchul Kim mckim@icu.ac.kr

2. Wireless Management and Support Strategic Planning Capability Evaluation Development and deployment Monitoring and Control Organizing/staffing

3. Management Issues STRATEGIC PLANNING Business Strategy Analysis Analyzing Business Processes and Business Workflows Mobile Application Identification and Selection. CAPABILITY EVALUATION Wireless Infrastructure Planning Capacity Planning & Traffic Engineering Resource and Cost Estimation DEVELOPMENT AND DEPLOYMENT Mobile application development Wireless infrastructure development  Outsourcing the Wireless Infrastructure MONITORING AND CONTROL Wireless fault and performance management Wireless Security and configuration management ORGANIZING/STAFFING. Mobile Virtual Teams. Mobile Real-time Enterprises

4. STRATEGIC PLANNING Business Strategy Analysis Analyzing Business Processes and Business Workflows Mobile Application Identification and Selection.

5. Establishing Strategies

6. Key Strategic Questions How will the customer benefit from m-business? How will the firm benefit from m-business? Is there a market for what we are building? What value does m-business provide? How will we make the money? Are we doing the right things? Are we doing things right? Are we heading in the right direction? What are the services we are good at and what are the services we need to improve/discontinue?

7. Example of Business Workflow Analysis

8. CAPABILITY EVALUATION Wireless Infrastructure Planning Capacity Planning & Traffic Engineering Resource and Cost Estimation

9. Enterprise Resource Planning (ERP) Enterprise Portal Customer Relationship Management (CRM) Partners, Suppliers, Distributors Customers, Resellers Employees, Managers Business Intelligence Procurement Application Identification and Selection E-Market Marketing & Sales Customer Service Production Distribution Other Systems C2B B2B B2E Supply Chain Management Selling Chain Management HR System Existing system (unchanged) New system (with mobility support)

10. Capability Evaluation (New Business Logic ) Business Tier (New Business Logic ) WebServer EAI platforms for Back-end apps External (known) apps Trading network (B2N) apps Front-end integration requires diverse devices and applications such as Mobile devices such as PDAs, palm pilots VOIP integration Web browser with Java applets Applications on a variety of platforms ERPs CRM CRM Portal Portal Back-end Integration Selling Chain Management Payment Systems Front-end Integration Trading Network EMarkets ASPs Supply Chain Management Trading network involves business to network (B2N) activities with eMarkets and ASPs User Tier Resources Tier (Back-end/External Apps and Databases)

11. Infrastructure (middleware, networks, operating systems) Business Logic (B) Tier High Level View: of Capabilities User (U) Tier Data (D) Tier Distributed Application APIs (Application Programming Interfaces) Management and support (Security, Performance, Fault Tolerance, change management)

12. Solaris (Data) More Detailed View Catalog Purchase System Browser NT Server (Business Logic) Network (Wireless and Wired Network) Infrastructure (middleware, networks, operating systems) Infrastructure (middleware, networks, operating systems) Infrastructure (middleware, networks, operating systems) Cellular Phone

13. Router Cellular Phone (WAP) Solaris (Data) Ethernet LAN More Detailed View TCP /IP Catalog Middleware (ODBC) Op System (UNIX) TCP /IP Purchase System Middleware (Web Server) (ODBC) Op System (NT) WAP Stack WML Middleware (Microbrowser ) Op System (Celullar) NT (Business Logic) CGI WAP Gateway Wireless Network Public Internet Router

14. DEVELOPMENT AND DEPLOYMENT Mobile application development Wireless infrastructure development  Outsourcing the Wireless Infrastructure

15. Deployment Options

16. Web WebServer HTML/XML Documents Back-end Databases Wireless ASP Back-end APPs Catalogs WIRELESS ASP SITE Security and Directory Services Customer Site Front-end Integration (e.g., WAP/VOIP gateway) HTTP WAP VOIP Wireless Security

17. MONITORING AND CONTROL Wireless fault and performance management Wireless Security and configuration management

18. Wireless Management and Support Issues  Specific issues in managing mobile networks and wireless apps Five key areas (FCAPS): –Fault management –Capacity management –Accounting(access) management –Performance management –Security management FCAPS at all layers of a stack (network, middleware, apps) Security is the main area of concern

19. Application Elements Network Services (IP, Wireless, Wired) Middleware Sevices (e.g., Web, email) System software Services (Operating systems, database managers) Subject (Managed) Systems Application Manager Network Manager Middleware Sevices Manager System Software Manager Management Platform Control Panel Agents

20. Issues in Wireless Network Management In addition to the conventional wired network, wireless network management needs to address the following unique issues: Roaming. Persistence of Mobile Units. Lack of SNMP Agents in Mobile Units. Mobile Adhoc Networks.

21. Sample Management Platform

22. ORGANIZING/STAFFING. Mobile Virtual Teams. Mobile Real-time Enterprises

23. Organizational design procedure

24. Summary Strategic Planning Capability Evaluation Development and deployment Monitoring and Control Organizing/staffing