1. New skills we have discussed Contracting Integrations, sometimes with campus services and sometimes among cloud services Configuration in new kind of system Managing SLAs Managing support for system not entirely under out control Security reviews and controls for systems not under our control Supporting clients using cloud services & Help desk to help desk coordination Hiring for different skills

2. IDC Whitepaper staffing areas of importance Management Functions Project and program managers. Business analysts Application development and maintenance. ” IT systems and operations Network, telecom, security, and Web management Help desk and end-user support

3. How do you see staffing changing? Hiring changes? How do you see your organization changing? What kinds of staff are you looking for now?