1. A S I A P A C I F I C N E T W O R K I N F O R M A T I O N C E N T R E APNIC New ISP Request Parser & ISP Request Web Form APRICOT 2001, Kuala Lumpur George Kuo

2. A S I A P A C I F I C N E T W O R K I N F O R M A T I O N C E N T R E Overview Parser & validator for APNIC-065 Parser & validator for APNIC-065 Why parse requests? Why parse requests? Parser & its features Parser & its features ISP request work flow ISP request work flow Demonstration of the parser Demonstration of the parser

3. A S I A P A C I F I C N E T W O R K I N F O R M A T I O N C E N T R E ISP Address Request Parser Software application checking syntactic and semantic errors Software application checking syntactic and semantic errors Format required by APNIC-065 Format required by APNIC-065 Database validation (cust-network) Database validation (cust-network) Supports both e-mail and web interfaces Supports both e-mail and web interfaces Same validation applies Same validation applies

4. A S I A P A C I F I C N E T W O R K I N F O R M A T I O N C E N T R E Why Parse? Improve the quality of the request Improve the quality of the request No syntactical errors No syntactical errors Accurate assignment registration Accurate assignment registration Efficient Efficient Fast real time response Fast real time response Save member and hostmaster time spent on clarifying errors Save member and hostmaster time spent on clarifying errors

5. A S I A P A C I F I C N E T W O R K I N F O R M A T I O N C E N T R E ISP Address Request Parser Features Real time feedback on errors Real time feedback on errors Syntactical -all fields Syntactical -all fields infrastructure:202.12.32.0 255.255.255.0 YES 254 70/150/180 Admin workstations network-plan: 0.0.0.0 255.255.255.0 PART 254 120/180/240 XX POP dial-up customers network-plan: 0.0.1.0 255.255.255.224 YES 30 12/20/26 Name based web hosting network-plan: 0.0.32.0 255.255.255.240 YES 14 8/12/14 Technical support workstations Database -all assignments Database -all assignments cust-network: APNIC-AP-JP-TKY 202.12.28.0 255.255.255.0 75/150/180 2/3/4 19990209 Feedback on usage rate Feedback on usage rate Warning if utilisation is less than 80% Warning if utilisation is less than 80%

6. A S I A P A C I F I C N E T W O R K I N F O R M A T I O N C E N T R E Existing ISP Request Work Flow APNIC approves request APNIC evaluates after two working days Submits form Member completes APNIC-065 Ok Feedback on syntactical and semantical errors Errors

7. A S I A P A C I F I C N E T W O R K I N F O R M A T I O N C E N T R E New ISP Request Work Flow APNIC approves request APNIC evaluates after two working days Ok Questions Member completes APNIC-065 Parser checks the request & give real time feedback on syntactical and semantical errors Feedback on syntactical and semantical errors Errors Submits form Questions answered

8. A S I A P A C I F I C N E T W O R K I N F O R M A T I O N C E N T R E Overview Why new web form? Why new web form? New ISP address request web form & features New ISP address request web form & features Benefits of using the form Benefits of using the form Demonstration of the web form Demonstration of the web form Parser & web form implementation Parser & web form implementation Questions or comments Questions or comments

9. A S I A P A C I F I C N E T W O R K I N F O R M A T I O N C E N T R E New Address Request Web Form Replace existing ISP address web form Replace existing ISP address web form Detailed online help Detailed online help Contextual help Contextual help Improved interface web form Improved interface web form

10. A S I A P A C I F I C N E T W O R K I N F O R M A T I O N C E N T R E Why New Web Form? Providing better member services Providing better member services In response to problems encountered by members In response to problems encountered by members Easier to understand Easier to understand Improve request quality Improve request quality Less email exchanges between members and APNIC Less email exchanges between members and APNIC

11. A S I A P A C I F I C N E T W O R K I N F O R M A T I O N C E N T R E Web Form Features New & user-friendly interface New & user-friendly interface Detailed help information Detailed help information Better form design Better form design Step by step sub-forms Step by step sub-forms Each sub-form parsed before next form Each sub-form parsed before next form

12. A S I A P A C I F I C N E T W O R K I N F O R M A T I O N C E N T R E Web Form Features Navigation Bar Navigation Bar Quick access to different sub forms Quick access to different sub forms Text file upload Text file upload Existing cust-network Existing cust-network Existing infrastructure Existing infrastructure Future network plan Future network plan Additional Comments Additional Comments Save request Save request Store on server Store on server Delete after 5 days Delete after 5 days Security/password protected Security/password protected

13. A S I A P A C I F I C N E T W O R K I N F O R M A T I O N C E N T R E Benefits of using the web form Pro-active correction Pro-active correction Member makes change after receiving feedback online Member makes change after receiving feedback online Reduced number of emails exchange Reduced number of emails exchange Overall request lifecycle reduced Overall request lifecycle reduced

14. A S I A P A C I F I C N E T W O R K I N F O R M A T I O N C E N T R E Implementation Still under testing Still under testing Usability testers for parser, please mail to Usability testers for parser, please mail to Feedback to Feedback to

15. A S I A P A C I F I C N E T W O R K I N F O R M A T I O N C E N T R E Thank you! George Kuo george@apnic.nethttp://www.apnic.net