1. Adeyl Khan, Faculty, BBA, NSU Chapter 8 Indra Nooyi- “Performance with Purpose”

2. Adeyl Khan, Faculty, BBA, NSU What is Management?  Management is the process of achieving organizational objectives through people and other resources. Managers GP BAT Bata Proshika

3. Adeyl Khan, Faculty, BBA, NSU Top Management  Develop long-range strategic plans for the organization.  Inspire executives and employees to achieve their vision for the company’s future.

4. Adeyl Khan, Faculty, BBA, NSU Focus on specific operations, products, or customer groups within an organization. Responsible for developing detailed plans and procedures to implement the firm’s strategic plans. General Manager Branch Manager Division Manager Plant Manager Middle Management

5. Adeyl Khan, Faculty, BBA, NSU Implement the plans developed by middle managers. Responsible for non- manager employees. Motivate workers to accomplish daily, weekly, and monthly goals. Supervisors Section chief Team leaders Supervisory Management

6. Adeyl Khan, Faculty, BBA, NSU Skills Needed for Management Success → Technical skills  Manager’s ability to understand and use the techniques, knowledge, and tools and equipment of a specific discipline or department.  Acquired/applied in First line management → Human skills  Interpersonal skills that enable a manager to work effectively with and through people.  Communicate, motivate, lead- at all level! → Conceptual skills  Ability to see the organization as a unified whole and to understand how each part of the overall organization interacts with other parts.  Acquiring, analyzing, and interpreting information

7. Adeyl Khan, Faculty, BBA, NSU Planning Process of determining courses of action for achieving organizational objectives. Organizing Blending human and material resources through a formal structure of authority. Directing Guiding and motivating employees to accomplish organizational objectives. Controlling Evaluating an organization’s performance to determine whether it is accomplishing its objectives. Managerial Functions Controlling Steps Establish performance standards. Monitor actual performance. Compare actual performance with established standards. Take corrective action if required.

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9. Setting A Vision and Ethical Standards for Them Vision is the perception of marketplace needs and the methods an organization can use to satisfy them. – Must be focused yet adaptable to changes in the business environment. Long-term success is also tied to the ethical standards that top executives set. – High ethical standard can also encourage, motivate, and inspire employees to achieve goals. Mr. Dell

10. Adeyl Khan, Faculty, BBA, NSU Importance of Planning There are different types and levels of plans Organizations should have a comprehensive planning framework. From mission statement to objectives and goals Narrow functional plans Plans outline the steps the company will take to meet outlined goals and objectives.

11. Adeyl Khan, Faculty, BBA, NSU Planning at Different Organizational Levels

12. Adeyl Khan, Faculty, BBA, NSU The Strategic Planning  Determining primary objective of the organization and allocating resources to achieve those SWOT Analysis

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14. Managers as Decision Makers Decision making is the process of recognizing a problem or opportunity, evaluating alternative solutions, selecting and implementing an alternative, and assessing the results. Programmed decision involves simple, common problems with predetermined solutions. Nonprogrammed decision involves a complex, unique problem or opportunity with important consequences for the organization.

15. Adeyl Khan, Faculty, BBA, NSU How Managers Make Decisions

16. Adeyl Khan, Faculty, BBA, NSU Leadership is the ability to direct or inspire people to attain organizational goals. Involves the use of influence or power. Three leadership traits: – Empathy – Self-awareness – Objectivity in dealing with others Sources of power Position Expertise/experience Personality Humorous Energetic Fair Lead by Example! Managers as Leaders

17. Adeyl Khan, Faculty, BBA, NSU Make decisions on own without consulting employees. Autocratic Leadership Involve employees in decisions, delegate assignments and ask employees for suggestions. Democratic Leadership Leave most decisions to employees. Free-Rein Leadership Leadership Styles Empowerment

18. Adeyl Khan, Faculty, BBA, NSU Corporate Culture  Organizations system of principles, beliefs, and values.  Influenced by  Managerial philosophies, communications networks, and workplace environments and practices …

19. Adeyl Khan, Faculty, BBA, NSU Organizational Structures Organization: Blending human and material resources through a formal structure of tasks and authority. Structured grouping of people working together to achieve common goals. Three key elements: – Human interaction – Goal-directed activities – Structure

20. Adeyl Khan, Faculty, BBA, NSU Organizational Chart  How to organize?  Depends on firm’s goals and competitive strategy, the type of product it offers, the way it uses technology to accomplish work, and its size. employees understand how their work fits within the overall operation As a company grows …

21. Adeyl Khan, Faculty, BBA, NSU Departmentalization Process of dividing work activities into units within the organization. Product departmentalization: organized based on the goods and services a company offers. Geographical departmentalization: organized by geographical regions within a country or, for a multinational firm, by region throughout the world. Customer departmentalization: organized by the different types of customers the organization serves. Functional departmentalization: organized by business functions such as finance, marketing, human resources, and production. Process departmentalization: organized by work processes necessary to complete production of goods or services.

22. Adeyl Khan, Faculty, BBA, NSU Different Forms of Departmentalization

23. Adeyl Khan, Faculty, BBA, NSU Delegating Work Assignments Delegation is the act of assigning work activities to subordinates. – The responsibility and the necessary authority for completing tasks. – Accountability means that employees are responsible for the results of the ways they perform their assignments; they must accept the consequences of their actions (results of the way they performed). – Authority and responsibility move down; accountability moves up. Span of management is the number of subordinates, or direct reports, a supervisor manages. First line managers! Centralization: decision making is retained at the top of the management hierarchy. Decentralization: decision making is located at the lower levels. Many firms believe it enhances their flexibility and responsiveness to customer needs.

24. Adeyl Khan, Faculty, BBA, NSU Types of Organization Structures  Line Organizations Oldest and simplest form; direct flow of authority from CEO to subordinates. Chain of command indicates who directs which activities and who reports to whom.  Line-and-Staff Organizations Combines line departments and staff departments. Line departments participate directly in decisions that affect the core operations of the organization. Staff departments lend specialized technical support.

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26. Committee Organizations Authority and responsibility are in the hands of a group of individuals. Often part of a line-and-staff structure. Often develop new products Different departments work together. Tend to act slowly and conservatively. Often make decisions by compromising conflicting interests rather than choosing best alternative.

27. Adeyl Khan, Faculty, BBA, NSU Advantages: Flexibility in adapting to changes. Focus on major problems or products. Outlet for employees’ creativity and initiative. Challenges: Integrating skills of many specialists into a coordinated team. Employee frustration and confusion over reporting to two bosses. Matrix Organizations Project management structure that links employees from different parts of the organization to work together on specific projects. Employees report to a line manager and a project manager.

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30. Adeyl Khan, Faculty, BBA, NSU Define management and the skills necessary for managerial success. Explain the role of vision and ethical standards. Summarize the benefits of planning and distinguish strategic, tactical, and operational planning. Describe the strategic planning process. Contrast the types of business decisions and list the steps in the decision-making process. Define leadership and compare different styles of leadership. Discuss the meaning and importance of corporate culture. Identify forms of departmentalization and types of organization structures. Learning Goals 1 2 3 4 5 6 7 8