1. Human Performance Technology The Dawn of a New Era Fred Nickols, CPT Armed Forces Chapter ISPI August 17, 2011 © Fred Nickols 20111

2. A Note about Notes A copy of this presentation is available at: http://www.nickols.us/AFCISPI2011.pdf © Fred Nickols 20112

3. Some Notes about Me 20 years in the United States Navy (“19 & 6”) Retired in 1974 as a Chief Petty Officer 12 years of Sea Duty (destroyers) Three tours on the gun line in Viet Nam Classroom instructor, PI writer, OD consultant Civilian career (consulting, SVP Systems & Operations, ED at ETS for 12 years) Currently writing and consulting © Fred Nickols 20113

4. Introduction & Overview The End of the Old Era – A shift in the nature of work & working – A shift in the locus of control – A need for some new models & a new approach The Dawn of the New Era – Some models – performance & organizations – Some examples & ideas – Some discussion © Fred Nickols 20114

5. The Disappearing Farmer © Fred Nickols 20115

6. The Changing Workforce © Fred Nickols 20116

7. The Knowledge Worker “No one can direct him. He has to direct himself. He is the guardian of his own standards, of his own performance, and of his own objectives.” Peter Drucker Management (1973) © Fred Nickols 20117

8. What Was It? It wasn’t a shift to knowledge work! © Fred Nickols 20118

9. It Was a Shift From… – materials-based, – easily observed, – prefigured working activities To… – information-based, – difficult to observe, – configured working activities © Fred Nickols 20119

10. From Canned Routines to Crafted Responses © Fred Nickols 201110

11. Industrial Era to Modern Times © Fred Nickols 201111

12. The Upshot of the Shift We can no longer engineer their performance They must engineer their own performance Performance engineering must be woven into the fabric of the organization; it must become a pervasive and robust capability HPT practitioners can help with that but we need new models and a new approach © Fred Nickols 201112

13. Performance Engineering Model © Fred Nickols 201113

14. The Performance Pyramid © Fred Nickols 201114

15. The Individual Level © Fred Nickols 201115

16. A Performance Problem © Fred Nickols 201116

17. In an Ideal World © Fred Nickols 201117

18. The Reality © Fred Nickols 201118

19. From Proximate to Ultimate Copyright Fred Nickols 201119

20. Their Proximate to Ultimate Copyright Fred Nickols 201120

21. My Proximate to Ultimate © Fred Nickols 201121

22. Before and After © Fred Nickols 201122

23. Individual Performance Factors © Fred Nickols 201123

24. The Load Rate Problem © Fred Nickols 201124

25. The Process Level © Fred Nickols 201125

26. Applicant as Processor © Fred Nickols 201126

27. Process Level Questions © Fred Nickols 201127

28. The Organizational Level © Fred Nickols 201128

29. A Recurring Cycle of Events Copyright Fred Nickols 201129

30. Recap © Fred Nickols 201130

31. Target Model Mind Map Copyright Fred Nickols 201131

32. Discussion © Fred Nickols 201132

33. Related Resources Manage Your Own Performance: No One Else Can Manage Your Own Performance: No One Else Can Inside the Process Box Fit & Fitness: The Yin & Yang of Sustainability © Fred Nickols 201133

34. Contact Information © Fred Nickols 201134 Fred Nickols Managing Partner Distance Consulting, LLC 1558 Coshocton Ave – 303 Mount Vernon, OH 43050 (740) 504-0000 “Assistance at a Distance”