1. SOWO 874: DIMENSIONS OF HUMAN SERVIVE MANAGEMENT Lecture I Walter C. Farrell, Jr., Professor Management and Community Practice School of Social Work University of North Carolina at Chapel Hill Chapel Hill, North Carolina 27599-3550 wfarrell@email.unc.edu

2. A Consensus Definition? Administration - deals with the flow and function of an organization through formulating policy and procedures in accordance with the mission and goals It can be both an established position and/or a role undertaken based on organizational context Hierarchy—Administration can exist at any level based on organizational needs

3. A Consensus Definition? Management — the group within the organization who maintains the cohesiveness and effectiveness of the organization the process of utilizing the policies and procedures of the organization to maintain the cohesiveness and effectiveness of the organization Hierarchy-- It is situational or contextual based on the organization. Management can be at different levels within the organization

4. A Consensus Definition? Leadership —the innate ability to take the initiative to inspire and guide others toward common goals

5. Human Services Management Importance of Management The Human Service Institution Scope of Human Services Human Service Managers: Demographics Variations in Management Management Practice Managing in an Environment With Multiple Constituencies

6. Themes In Human Services Administration Roots of Human Services Administration Emergence of Modern Human Services Administration Emergence of 20 th Century Management Welfare State’s Impact On Human Services Administration Demise of the Welfare State And Human Services Administration

7. Themes In Human Services Administration Education for Human Services Administration Development of Social Work programs The Future of Human Services Administration

8. Gen. Colin Powell: Manager and Leader Attended Army War College To Learn Management and Leadership Skills 4 Star General Who Served As A White House Fellow Served As National Security Advisor (NSA) To President Ronald Reagan (First African American NSA) Appointed Chairman of Joint Chiefs of Staff By President George H. W. Bush (First African American) Appointed Secretary Of State By President George W. Bush (First African American)

9. Gen. Colin Powell’s Rules Of Administration, Management, And Leadership It Ain’t As Bad As You Think. It Will look Better In The Morning Get Mad, Then Get Over It Avoid Having Your Ego So Close To Your position That When Your Position Falls, Your Ego Goes With It It Can Be Done Be Careful What You Choose: You May Get It

10. Gen. Colin Powell’s Rules Of Administration, Management, And Leadership Don’t Let Adverse Facts Stand In The Way Of A Good Decision You Can’t Make Someone Else’s Choices. You Shouldn’t Let Someone Else Make Yours Check Small Things Share Credit Remain Calm. Be Kind

11. Gen. Colin Powell’s Rules Of Administration, Management, And Leadership Have A Vision. Be Demanding Don’t Take Counsel Of Your Fears Or Naysayers Perpetual Optimism Is A Force Multiplier