1. e- Services and e- Government @ Uppsala, Sweden Stefan Hanna Municipal government, Uppsala

2. We've done the following in 2006-2010 2005 – 2006 2007 2010 Projects focused on education, healthcare, and technological web foundation Webb 2007 - which laid the foundation for an e-services platform on the web e-2015 – an initiative to highlight the e-services work in the organization - e-coaches in each unit - the idea bank - an inventory

3. Objectives for the Municipality of Uppsala The municipal government's proposal to decision Targeting goals 2012 - 2015 The municipal e-services shall be continuously developed and offered to residents. All municipal government units shall strive for e-services and e-government solutions and digitization of case management, information and forms including citizen support and service requests.

4. Citizen Focus e-services – at your service 24/7/365

5. Citizen feedback (Have your say) e -services Have your say

6. Citizen feedback (Have your say)

7. E-services for children and adolescents Login via E-ID Login via username and a password

8. E-services for children and adolescents Workflow and ”eProcessing”

9. Development processes Targeting goals: Residents are offered a good service through transparent processes in and between municipal units

10. Operational processes Continuous Improvements - a part of the continuous quality management efforts that e-government includes

11. Base platform IT architecture System platform Functional platform eg. Intranet, e-services, workflow, archiving. eg. Identity management, external access (security), federation eg. Databases, servers, clients, data communications. Userinterface Platforms Goal; “One way in”; Intuitive and easy user interface eg. Webb, mobile apps, SMS/MMS

12. Governance and business model The responsibility of the Municipal Executive Office – strategy - guidelines – governance – prioritizing - overall – technical platform - architecture – co-financing of municipal-wide e-services framework The responsibility of the Municipal units – demand assessment – cost/benefit case for e-services – process mapping – implementation – system management – financing of local e-services

13. Thank you! Please visit us at www.uppsala.se