1. Regional Workshop to disseminate Water Supply and Sanitation Standards of Quality of Service, adapted to LDCs Preparation to the ISO TC 224 Draft Standards test in Africa. WBI/InWEnt/AFWA/NWSC WORKSHOP KAMPALA (UGANDA), JULY 24-27, 2007

2. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop2 General presentation of the ISO TC 224 standard drafts and Developing countries implication Mounir ZOUGGARI Ad Hoc Developing Countries Group Convenor In the ISO TC 224 Developing countries implication in the TC 224

3. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop3 Basic idea Quality of the service improvement means :  More transparency and good governance.  Sustainable development and environment protection.  The main issue is to :  Give a definition of those concepts on which all the stakeholders will agree.  The interest is to standardize the concepts

4. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop4 ISO TC 224 standard drafts applicability  The standard is applicable to publicly and privately owned and operated utilities alike, and does not favour any particular ownership or operational model.  It is universal and concerns either developed or developing countries.  It constitutes a tool to help countries to improve the quality of the services ( it can be applied totally or partially, according to the speed and degree of application chosen by each country)

5. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop5 Developed and Developing countries, divergent interests  For developed countries the issue is to :  Make all the stakeholders agree on the concepts and standardize the definitions  For developing countries the issue is that :  The standard should be a tool to reach the MDGs (take in account their specificities)  The standard must not be a constraint in their relationship with donors and financing institutions

6. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop6 Participation in ISO TC 224  49 countries involved :  9 international organizations  DC Group Members : Argentina, Austria, Canada, Germany, France, Malaysia, Morocco, Nigeria, South Africa, United States, Zimbabwe, AfWA, AIDIS, Consumers International Only 10 DCs involved from 3 continents.

7. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop7 DCs implication in the TC  Inform the other DCs  Involve more DCs in the TC work  Include in the standard the DCs specificities

8. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop8 Some important dates for DCs  Forums and World Congress  Side-event of the IWA 4th World water congress in Marrakech and of the Congress held in Porto Rico and Daejon in 2004  World Water Forum of Mexico in 2006 (first standard test)  AfWA meetings :  GA in Cotonou In December 2005  STC of Dakar in December 2006  STC of Tangier in March 2007  ISO TC 224 meetings :  Rabat Resolution September 2004  Berlin Resolution October 2005

9. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop9 Marrakech, Porto Rico and Daejon Forums results  The countries represented at the DC Forums insisted that the standard, must match their specific conditions, and consider that this is a necessary sine qua non condition for them to implement these guidelines. Thus it is necessary to:  ensure systematically that the standard takes into account specificities of developing countries  test the standard in some locations (rural or urban) in developing countries to verify its applicability and eventually to introduce modifications before or after its issue  produce one or several guides for the application of the standard in DCs

10. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop10 Why a test and later a guide ? Until now,  Few DCs in the TC  Comments collected do not constitute an exhaustive account of the whole range of DCs’ points of view  Only a test can tell whether the standard is adapted to DCs  A guide will help DCs use the standard

11. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop11 TC Resolutions  ISO/TC 224 N187 : Rabat Resolution 14: “The TC supports the suggestion of the developing countries to undertake a test of the draft standards in some cities from developing countries in conjunction with associations of professionals and local authorities, before the DIS Enquiry.  ISO/TC 224 N255: Berlin Resolution 8: “ISO/TC 224 resolves to introduce the following preliminary work item into its work programme “Guide for the application of ISO 24510, 24511 and 24512 in developing and emerging countries”. The status of the ISO document will be decided later. This PWI is allocated to the ad hoc group developing countries. A report on the progress of this PWI will be made by the convenor of the ad hoc group at the next ISO/TC 224 meetings. The first step for preparing this guide will be to test the standards in some regions/cities from developing and emerging countries. The second step will be to launch a new work item for this guide on the basis of the outputs of the tests”.

12. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop12 How to proceed ? Correspondant Monitoring System Standard Drafts Monitoring System to be tested DCs Specificities Propositions of modifications Contradictions Standard TEST and GUIDE

13. WBI/InWEnt, Kampala, 24-27 July, 2007 - ISO Workshop13 Thank you Mounir ZOUGGARI onepdao@onep.ma +212 37 75 91 38 Information on http://comelec.afnor.fr/tc224e