1. Compliments & Complaints

2. Feeling, flavor and taste

3. Taste 味道 sour sweet bitter spicy, hot salty tangy stale hot, cold tough, hard chewy fine, smooth soft, tender crispy crunchy rich creamy greasy juicy, moist Mouth Feel 口感

4. Flavor 風味 Our milkshakes have 6 different flavors. – strawberry, banana, mango, – vanilla, chocolate, coffee Flavor = taste + smell

5. It’s a very light filling sour sweet bitter spicy (hot) salty delicious tasty tasteless mouthwatering dish.

6. This meal is delicious enjoyable terrific wonderful delightful lovely pleasant flavo(u)rful appetizing awful terrible revolting

7. This food tastes This salad is bad funny strange old not fresh limp

8. The steak/meat is undercooked overcooked underdone overdone raw rare bloody too tough hard dry chewy rancid

9. These eggs are raw runny too soft too hard underdone overdone not fresh

10. This toast is too dark too light burnt stale soggy damp moldy

11. This soup is not hot (enough) lukewarm watery tasteless flavorless bland too oily greasy spoiled

12. This tea/coffee is cold too weak too strong too bitter flat mild off awful terrible lousy

13. Personal feelings I am I feel tired thirsty hungry sleepy well (good)

14. I can smell taste the food (dish)

15. Common tableware’s problems napkin, paper towel, tissue paper knife, fork, spoon bowl, plate, saucer glass, cup, mug ash tray, tray stained dirty chipped broken cracked bent blunt missing

16. Complaints 顧客抱怨 This napkin has stains. 這餐巾 ( 口布 ) 有汙點 This napkin is dirty (not clean). 這餐巾 ( 口布 ) 是髒的 The knife (fork, spoon) is bent (blunt). 這刀子 ( 叉, 匙 ) 是彎曲的 ( 鈍的 ) This plate (bowl) is chipped (broken). 這盤子 ( 碗 ) 有缺 角 ( 是破的 ) This cup (glass) is cracked. 這杯子 ( 玻璃杯 ) 有裂縫 Arranged table is close to the toilet. 桌子太靠近廁所

17. The service is slow. 服務很慢 I have been waiting for a long time. The soup is cold. 湯是冷的 There are insects (cockroach/fly) in my food. 食物有 蟲 There is a hair in my soup. The room temperature is too warm (too cold). 室內溫度太溫暖 ( 太冷 ) Food is not fully cooked. 食物沒煮熟 Impolite waiter. 不禮貌的服務生 Filthy tablecloth. 桌布髒 Loud music. 音樂太吵

18. I am not happy with my I think there is something wrong with the steak. pork. salad. dessert. coffee. tea. There is a missing. I have no. spoon fork knife cup glass plate bowl

19. ask for a new one Can Could May get have change another one? 我能換另一個嗎？ A new one? 我能有個新的嗎？ me a new one? 能給我個新的嗎？ I we Could you Can you give get bring

20. Waiter/waitress answers… (How) can I help? Is there anything wrong? What’s the problem, sir? I am (terribly/really/very) sorry (about that). My apologies. Sir/Ma’am. Please accept my apologies. I apologize for the mistake (this trouble/the delay/ the inconvenience/ the mix up).

21. I’ll change/replace it for you. I’ll get/bring you one immediately (right away/at once/straight away). I’ll get/bring you another one (a clean one/a hot one/ some more). Would you like to change it for something else? We’d like to offer you complimentary drinks. We would like to give you a discount on your meals.

22. Billing & Paying

23. Money and Paying cost value Check (cheque) Credit card Cash bill coin currency – US dollars – NT dollars – Japanese yen – euro cover charge service charge tips tax cashier manager

24. cost & value How much does it cost? What’s the value of this?

25. checks Official check Traveler’s check Personal check

26. currency in US Coins penny = 0.01 nickel = 0.05 dime = 0.1 quarter = 0.25 Bills

27. Other currencies Japanese yen euro

28. I want to pay… I would like to settle my bill. I want to pay my bill. Check, please. Could I have the check, please? May (could) I have my bill, please? Could we have separate checks (bills)?

29. How much is the total? You bill comes to 600 NT dollars. Your total is 600 NT dollars. The total (sum/amount) is (comes to) 600 NT dollars. 600 NT dollars is your total charge.

30. Billing questions What’s this item (charge/amount) here for? I think you’ve made a mistake on my bill. I think there is something wrong with the balance. How much do you add for service? Does the price include service charge? We did not order that dish. onion rings. that chocolate cake.

31. Explain billing… Your bill includes a 6% tax and a 10 % service charge. A 10% service charge is included in the bill. You don’t have to pay extra for tax. It’s already included (in the price of the meal)

32. The total cost is the sum of the main meal plus the dessert. I think the restaurant has overcharged me for dinner. You can get a 10% discount if you use your ABC credit card. A 15% tip for good service is considered standard in the United States. Let’s go Dutch (fifty-fifty). (Let’s split it.)

33. Waiter or waitress may ask… How will (would) you be paying? How would you like to pay? How would you like to settle your bill?

34. Customers may ask … Do you Can I pay with credit card? travel(l)er’s personal check? credit cards? take accept

35. We don’t credit cards traveler’s (personal) checks personal checks foreign currency as payment. accept honor take

36. Extra requirements May I have you company invoice number? Could you sign (your name) here? Could I have your signature beside the “X” mark? Could you please make out your check to “Red Lobster”? Do you need a receipt?

37. Way of payment I’ll pay in cash (US dollars). I’ll pay by cash. credit card. traveler’s check. personal check.