1. Register Online Helpdesk By: Linda Leow

2. Axis Home Page Click on the Support link Go to Axis Home Page

3. Click on the Online Helpdesk Online Helpdesk Link

4. Click on Register in MyAxis Register MyAxis

5. Continue register MyAxis Personal Information:  Please note that all asterisk ( * ) must be filled by the user.  Type in the valid email address, e.g. linda.leow@axis.com  Input your desire password and also the confirm password box too.  Type in your First name and your Last name.

6. Continue register MyAxis Profile Information:  Check those boxes that you are interested to receive information from Axis. Company Information:  Please note that all asterisk ( * ) must be filled by the user.

7. Continue register MyAxis Business Information:  Please note that all asterisk ( * ) must be filled by the user.  Lastly click on the “Submit” button and the user can start using the Online Helpdesk to submit issues.

8. Ready to Login to MyAxis Type in the email address. Type in the Password. Click on the “Login” button.

9. Submit Issues through MyAxis Click here to submit new case

10. Continue Submit Issues through MyAxis  Product Category: User has to choose the closer category.  Product: User has to choose the reported camera model.  Input the Problem Area, Problem Summary and the Problem Description.  Lastly click on the “Submit Question” button. COMPULSORY to attach SERVER REPORT of AXIS unit.

11. Thank You