1. June, 2013 Director Project Excalibur Miho Hoshino, WW Support Readiness

2. © 2013 Citrix | Confidential – Do Not Distribute Document management CategoryTracking Information Company:Citrix Systems, Inc. Author(s):Miho Hoshino Owner(s):Worldwide Support Readiness Last modified:June, 2013 Version:Final Length:50 minutes

3. © 2013 Citrix | Confidential – Do Not Distribute Agenda Feature Description Enhancements from previous versions Architectural Components Pre-requisites and supported platforms Deployment and configuration Troubleshooting References

4. Overview of Director

5. © 2013 Citrix | Confidential – Do Not Distribute What is Director? Formerly named Desktop Director Desktop Director 1.0 was introduced with XenDesktop 5.0 The latest version of Desktop Director is 2.1 (released with XenDesktop 5.6) Is a web-based tool for IT support and help desk teams to monitor and troubleshoot an environment Provides different “views” to particular administrators Provides metrics and historical information to track usage, analyze trends, and gather diagnostic information for escalation purpose Desktop Director 2.0

6. © 2013 Citrix | Confidential – Do Not Distribute What’s new in this release EdgeSight integrationNew DashboardTrend reportingNew help desk view

7. EdgeSight integration with Director

8. © 2013 Citrix | Confidential – Do Not Distribute Troubleshooting and Monitoring Strategy Help Desk only Real-time troubleshooting Help Desk Day 2 Operations Site health End-to-end visibility Troubleshooting Monitoring Auto-baselining specific to customer environment Historical analytics Performance Management Deep network analysis Capacity management Advanced Analytics Today Excalibur Unified Console – “Single pane of glass”

9. © 2013 Citrix | Confidential – Do Not Distribute Introducing Director 7 with EdgeSight Director Help Desk and Troubleshooting Environment health Excalibur Site B Excalibur Site B Desktops Users Desktops Apps Excalibur Site A Excalibur Site A Desktops Users Desktops Apps Excalibur Site C Excalibur Site C Desktops Users Desktops Apps Excalibur

10. © 2013 Citrix | Confidential – Do Not Distribute Introducing Director 7 with EdgeSight Director 7 EdgeSight TM Performance Management Historical Trends and Analytics Managing and optimizing capacity XD/XA Site B Desktops Users Desktops Apps Desktops Reports XD/XA Site B Desktops Users Desktops Apps Desktops Reports XD w/Apps Site B XD w/Apps Site B Desktops Users Desktops Apps Desktops Reports Desktops Users Desktops Apps Desktops Reports Desktops Users Desktops Apps Desktops Reports Desktops Users Desktops Apps Desktops Reports XD w/Apps Site A XD w/Apps Site A Desktops Users Desktops Apps Desktops Reports Desktops Users Desktops Apps Desktops Reports XD w/Apps Site C XD w/Apps Site C Desktops Users Desktops Apps Desktops Reports Director 7 Help Desk and Troubleshooting Environment health

11. © 2013 Citrix | Confidential – Do Not Distribute Introducing Director 7 with EdgeSight Director 7 EdgeSight TM Performance Management Historical Trends and Analytics Managing and optimizing capacity Network EdgeSight TM Network analysis HDX Insight Isolating and managing network performance Network XD/XA Site B Desktops Users Desktops Apps Desktops Reports XD/XA Site B Desktops Users Desktops Apps Desktops Reports XD w/Apps Site B XD w/Apps Site B Desktops Users Desktops Apps Desktops Reports Desktops Users Desktops Apps Desktops Reports Desktops Users Desktops Apps Desktops Reports Desktops Users Desktops Apps Desktops Reports XD w/Apps Site A XD w/Apps Site A Desktops Users Desktops Apps Desktops Reports Desktops Users Desktops Apps Desktops Reports XD w/Apps Site C XD w/Apps Site C Desktops Users Desktops Apps Desktops Reports Network Director 7 Help Desk and Troubleshooting Environment health

12. © 2013 Citrix | Confidential – Do Not Distribute Introducing Director 7 with EdgeSight Director 7 EdgeSight TM Performance Management Historical Trends and Analytics Managing and optimizing capacity Network EdgeSight TM Network analysis HDX Insight Isolating and managing network performance Advanced/Enterprise Platinum NetScaler Integration Network XD/XA Site B Desktops Users Desktops Apps Desktops Reports XD/XA Site B Desktops Users Desktops Apps Desktops Reports XD w/Apps Site B XD w/Apps Site B Desktops Users Desktops Apps Desktops Reports Desktops Users Desktops Apps Desktops Reports Desktops Users Desktops Apps Desktops Reports Desktops Users Desktops Apps Desktops Reports XD w/Apps Site A XD w/Apps Site A Desktops Users Desktops Apps Desktops Reports Desktops Users Desktops Apps Desktops Reports XD w/Apps Site C XD w/Apps Site C Desktops Users Desktops Apps Desktops Reports Network Director 7 Help Desk and Troubleshooting Environment health

13. © 2013 Citrix | Confidential – Do Not Distribute ICA deep packet analysis (HDX Insight) Latency and bandwidth effects EdgeSight network analysis Platinum edition required Application and desktop usage

14. © 2013 Citrix | Confidential – Do Not Distribute Historical trending with providing environment capacity and performance and analysis Auto-baselining – baselines built from the customer environment EdgeSight performance management Platinum edition required Baseline

15. © 2013 Citrix | Confidential – Do Not Distribute EdgeSight integration with Director Available only with Platinum Edition Integration of EdgeSight network analysis and EdgeSight performance management with Director The EdgeSight Network analysis information is provided from NetScaler Insight Center EdgeSight Performance Management is enabled when upgrading to XenDesktop Platinum The information is displayed in the Trends view and user details page

16. © 2013 Citrix | Confidential – Do Not Distribute EdgeSight integration with Director XenDesktop 7 Platinum XenDesktop 7 Enterprise XenDesktop 7 Advanced Historical trending last 365 days: Connection failures Server OS/Desktop machine failures Session usage Logon performance RDS load evaluation ES Network analysis* (ICA RTT, pub application metrics) Auto-baselining Historical trending last 7 days: Connection failures Server OS/Desktop machine failures Session usage Logon performance RDS load evaluation * recommended for limited troubleshooting **requires NetScaler Enterprise or Platinum

17. © 2013 Citrix | Confidential – Do Not Distribute License editions

18. © 2013 Citrix | Confidential – Do Not Distribute The right solution EdgeSight 5.4 …is migrating to XenApp 6.5 …will be sustaining with XenApp 6.5 and XenDesktop 5.x until EOL Ideal for customer who… …are new to Excalibur…are migrating to Excalibur Director with EdgeSight

19. Views available in Director

20. © 2013 Citrix | Confidential – Do Not Distribute Views available in Desktop Director 2.1 User Troubleshooting View Site Management View LogOn Dashboard Machine Details Desktop Groups XenDesktop Session Details XenApp Session Details User Details Machine List

21. © 2013 Citrix | Confidential – Do Not Distribute Views available in Director For Full Administrator Dashboard Trends FiltersHelp DeskUser Details

22. © 2013 Citrix | Confidential – Do Not Distribute New Dashboard (1/8) Summarizes real-time issues with desktops and virtual machines, usage metrics, and host and controller health information The administrator can easily drill down further in the interface to get more detailed information about a failure

23. © 2013 Citrix | Confidential – Do Not Distribute New Dashboard (2/8) The ribbon contains: Site switcher Link to Trend Page Link to Filters Page User Search Dialog The ribbon contains: Site switcher Link to Trend Page Link to Filters Page User Search Dialog

24. © 2013 Citrix | Confidential – Do Not Distribute New Dashboard (3/8) Failure summary panel: If a particular category has more than 1 failure over the last 60 minutes, it will be expanded by default Failure summary panel: If a particular category has more than 1 failure over the last 60 minutes, it will be expanded by default

25. © 2013 Citrix | Confidential – Do Not Distribute New Dashboard (4/8) Failure summary panel: If a particular category has more than 1 failure over the last 60 minutes, it will be expanded by default Failure summary panel: If a particular category has more than 1 failure over the last 60 minutes, it will be expanded by default

26. © 2013 Citrix | Confidential – Do Not Distribute New Dashboard (5/8) Usage panel: This panel provides information about the number of Sessions Connected to a particular site Usage panel: This panel provides information about the number of Sessions Connected to a particular site

27. © 2013 Citrix | Confidential – Do Not Distribute New Dashboard (6/8) Logon Duration panel: This panel lists the average logon durations across desktop groups for last the 60 minutes which is represented by the blue line. The standing grey bars represent number of logins collected every minute over last 60 minutes Logon Duration panel: This panel lists the average logon durations across desktop groups for last the 60 minutes which is represented by the blue line. The standing grey bars represent number of logins collected every minute over last 60 minutes

28. © 2013 Citrix | Confidential – Do Not Distribute New Dashboard (7/8) Infrastructure panel: Hypervisor status

29. © 2013 Citrix | Confidential – Do Not Distribute New Dashboard (8/8) Infrastructure panel: Controller status

30. © 2013 Citrix | Confidential – Do Not Distribute Easy troubleshooting Using Dashboard

31. © 2013 Citrix | Confidential – Do Not Distribute Trends page (1/5) Trends pages allow administrator to analyze the trends of different metrics over a period of time

32. © 2013 Citrix | Confidential – Do Not Distribute Trends page (2/5) Shows the graph and table of session usage over a specified time period and desktop group Shows a graph of connection failures over a selected time period and desktop group Shows the trend information for the Desktop/Server OS Machine failures over the specified time span Shows the average logon duration and number of logons Shows the trend information for the load evaluator index

33. © 2013 Citrix | Confidential – Do Not Distribute Trends page (3/5) Connection Failures Failure reason explained

34. © 2013 Citrix | Confidential – Do Not Distribute Trends page (4/5) Connection Failures Configuration actions flagged for root cause

35. © 2013 Citrix | Confidential – Do Not Distribute Trends page (5/5) Logon Performance The Logon duration indicates the average time it took for users to logon at a given point of time

36. © 2013 Citrix | Confidential – Do Not Distribute Historical data range in Platinum edition EdgeSight performance management feature Available with all editions Available only with Platinum edition (grayed out with other editions)

37. © 2013 Citrix | Confidential – Do Not Distribute Network tab in Trends page EdgeSight network analysis feature Requires NetScaler Insight Center installed and configuration in Director Information Is provided by NetScaler HDX Insight Network information related to the XenDesktop deployment (e.g. latency, bandwidth, jitter, ICA Round Trip Time) is shown

38. © 2013 Citrix | Confidential – Do Not Distribute Filters page Allows users to filter by properties and search for Machines, Sessions as well as Connections Actions can be performed when any machine(s)/session(s)/connection(s) listed in the table is selected

39. © 2013 Citrix | Confidential – Do Not Distribute Help Desk page (1/2) Designed to increase first call resolution Can perform power control actions, shadow and reset user’s profile or PvD Easily identify any process or application that is consuming excessive CPU or memory and end the process or application Navigate to the User Details page

40. © 2013 Citrix | Confidential – Do Not Distribute Help Desk page (2/2) The Session Switcher shows the desktops and applications that the user is associated with Session Switcher

41. © 2013 Citrix | Confidential – Do Not Distribute User Details page (1/4) Shows the information about the machine Indicates all session information

42. © 2013 Citrix | Confidential – Do Not Distribute User Details page (2/4) Reflects the logon duration broken down in each step Can quickly identify any anomalies by comparing the current session to the previous 7 days and the Delivery Group average

43. © 2013 Citrix | Confidential – Do Not Distribute User Details page (3/4) Reset actions available Shows Profile usage, location and PvD usage Provides information in each of the HDX channel

44. © 2013 Citrix | Confidential – Do Not Distribute User Details page (4/4) Additional panel for Platinum edition Shows average bandwidth, jitter, latency and ICA Round trip time Help desk agent can understand reasons why the session may be slow

45. © 2013 Citrix | Confidential – Do Not Distribute Monitor and manage user applications How to monitor and troubleshoot users’ sessions with Director 1.Find the application to troubleshoot on the user Help Desk page 2.Stop the application 3.If the application stops successfully, ask the user to restart it. If the application does not stops or does not work correctly after the restart, go to the next step 4.Continue to troubleshoot by restarting the machine, resetting the personal vDisk, or resetting the user profile 5.If you had to restart the machine or reset the user profile, instruct the user to log in again so that you can recheck the application Increasing first call resolution

46. © 2013 Citrix | Confidential – Do Not Distribute Delegated administration and Director Available views for built-in administrators

47. © 2013 Citrix | Confidential – Do Not Distribute Delegated administration and Director Director permissions for custom roles Delivery Controller permission to log on to Director Permissions to Delivery Groups to view the data related to those Delivery Groups in Director Perform Kill Application running on a machine Perform Kill Process running on a machine Perform Remote Assistance on a machine Perform Reset vDisk operation Reset user profiles View Dashboard page and etc. One way of creating a custom role is copying an existing role and including additional permissions for different views. (e.g. you can copy the Help Desk role and include permissions to view the Dashboard or Filters view)

48. Director Architecture

49. © 2013 Citrix | Confidential – Do Not Distribute Director architecture Monitoring Datastore The Monitor Service is a new XenDesktop controller service that collects, stores, and provides access to metrics The VDA Monitor Plug-in is a Broker Agent plug-in to collect information that resides on the VDA and transport through XenDesktop communication channels to the FMA Monitoring Service It is recommended to have a separate database for the monitor service and not use the site database as a monitoring data repository in a production environment

50. © 2013 Citrix | Confidential – Do Not Distribute Monitor Service functionality overview Service Configuration & Management The Monitor Service is configured and managed like any other XenDesktop controller services Data Collection The Monitor Service collects metrics, transforms metrics into a data model, and persists that data model to a database Data Management The Monitor Service manages the time-based data base events by grooming away older data or consolidating data to a coarser granularity for efficient storage of a longer time period Data Retrieval The Monitor Service provides a public API retrieving the collected metrics for ad hoc troubleshooting or historical trends

51. © 2013 Citrix | Confidential – Do Not Distribute Director architecture For the EdgeSight network analysis feature

52. © 2013 Citrix | Confidential – Do Not Distribute Data grooming Default grooming retention is set to 90 days Grooming will begin at day 8 for editions other than Platinum regardless of the default grooming retention Platinum customers can change the grooming retention using the Set-MonitorConfiguration cmdlet

53. Deployment and Configuration

54. © 2013 Citrix | Confidential – Do Not Distribute Director system requirements Server requirements Operation System:  Windows Server 2012  Windows Server 2008 R2 SP1 Standard or Enterprise Edition Disk space: 50MB Microsoft.NET Framework 4.0 Microsoft IIS 7.0 and ASP.NET 2.0 Browsers:  Internet Explorer 9 and 10  Firefox  Chrome

55. © 2013 Citrix | Confidential – Do Not Distribute Installing Director Director is installed on the delivery controller by default with Excalibur It is recommended to install Director on a separate IIS server Use the XenDesktop Installer for a standalone installation of Director Recommended to install on a separate server Delivery Controller

56. © 2013 Citrix | Confidential – Do Not Distribute Installing Director Steps for a standalone installation

57. © 2013 Citrix | Confidential – Do Not Distribute Configure permissions For Director users Read rights in all Active Directory forests to be searched Configured Delegated Administrator roles Required permissions for Remote Assistance (granted by using the appropriate Microsoft Group Policy settings) For user devices with VDAs earlier than XenDesktop 7.0, WinRM needs to be configured (see CTX125243)CTX125243

58. © 2013 Citrix | Confidential – Do Not Distribute Connecting to NetScaler Insight Center FQDN for NetScaler Insight Center NetScaler Insight Center is required as well as NetScaler to enable EdgeSight network analysis with Director

59. References

60. © 2013 Citrix | Confidential – Do Not Distribute References eDocs  http://edocssand.citrix.com/proddocs/topic/xendesktop-7/cds-monitor-wrapper.html http://edocssand.citrix.com/proddocs/topic/xendesktop-7/cds-monitor-wrapper.html Director UI Spec  http://mandolin.eng.citrite.net/twiki/bin/view/ProductDesign/DesktopDirectorJasperSpec http://mandolin.eng.citrite.net/twiki/bin/view/ProductDesign/DesktopDirectorJasperSpec XenDesktop 7: Director and EdgeSight explained! (a blog post)  http://blogs.citrix.com/2013/06/04/xendesktop-7-director-and-edgesight-explained/ http://blogs.citrix.com/2013/06/04/xendesktop-7-director-and-edgesight-explained/

61. Work better. Live better.