1. 1 Jeremy Oakes – GlobalNOC/GMOC Specialized Support Technician

2. 2 GMOC Process Overview GENI Stitching Computation Service GMOC Metrics GMOC Future GENI Operations Support

3. 3 Legal, Law Enforcement & Regulatory (LLR) This Process is to handle inquiries regarding DMCA, Illegal downloads, Seized systems, etc, from Lawyers, Law enforcement and Regulatory agencies Emergency Stop Emergency stop is the system used to respond to incidents of interference or resource exhaustion caused either unintentionally (misconfiguration), or intentionally (malware, DDoS) Rack and Aggregate Data Submissions Outage, Maintenance and Tutorial Notifications Maintenance Freeze, Tutorial Resource Reservation, and Disruptive Experiment

4. Facilitated communication improvements between GMOC BBN and Internet2 Improved incoming customer requests and updates to tickets by creating and deploying an automated process to notify GMOC Standing maintenance windows for GENI Portal an InstaGENI racks. 4

5. GENI Stitching Computing Services (SCS) implemented in Early 2015. Allows experimenters to reserve GENI resources across multiple domains (I2 ION/AL2S) SCS service is actively monitored by the GMOC and supported by our GlobalNOC Systems Support 24x7. SCS standing maintenance window is reserved daily 10:00 AM Eastern for any required updates 5

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7. 7 Improved Notifications Circuits and Nodes in GMOC-DB Pro-active Ops monitoring/alerting Tracking outages at Regionals and other dynamic VLAN service providers (ION, AL2S) Facilitating Migration from ION to AL2S

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9. 9 Contact Us gmoc@grnoc.iu.edu http://gmoc.grnoc.iu.edu 317-274-7783 Subscribe to Ops Calendars (Web, iCal, RSS): http://gmoc.grnoc.iu.edu/gmoc/index/support/gmoc-operations- calendars.html Subscribe to the GENI Experimenter’s list experimenter-ops@grnoc.iu.edu QUESTIONS ?