1. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 S ETTING THE STAGE : C HANGE MANAGEMENT, C LOUD & T HE FEDERAL GOVERNMENT Jennifer Bindhammer, Associate Terence Mandable, Principal Booz Allen Hamilton

2. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 O BJECTIVES Understand the importance of holistic change management to U.S. government’s technical implementations (i.e., Cloud) Identify common challenges to cloud implementations within the federal government Understand the non-negotiable components of change management that must be implemented for cloud implementations to be successful in the federal space

3. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 A GENDA Welcome & Introduction Federal Environment – Drivers of Change – Effect on the Federal Government Two Agencies Responses – Agency E – Agency S – Agency E: Agency S – Lessons Learned Q&A

4. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 F EDERAL E NVIRONMENT Shrinking Federal Budgets Administrative mandates Increasing demands - marketplace and customers

5. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 A GENCY R ESPONSE

6. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 E FFECT ON THE F EDERAL G OVERNMENT Current State Disparate technical capabilities Constrained roles & responsibilities Legacy acquisition & security methods Future State Integrated, agile networks, systems & software Workforce mobility On demand acquisition

7. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 T ECHNICAL AND O RGANIZATIONAL C HANGE Assess, Develop & Design Realign People, Systems & Processes Integrate Networks, Systems & Processes Acquire & Implement Cloud Technologies IT Modernization Preparing for Change Managing Change Reinforcing Change Change Management

8. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 E NFORCEMENT A GENCY ’ S R ESPONSE

9. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 A GENCY E: P REPARING FOR CHANGE Listening Tour Change Network Pulse Checks Volunteer Network 400+ staff Virtual across the agency Yammer Monthly Webex Weekly emails Leadership Videos Online surveys Monthly webexs Feedback channels Six U.S. locations 244 single & group interviews 32 focus groups All staff surveys Communi-cations ListeningTour Pulse Checks ChangeNetwork

10. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 A GENCY E: T RANSITION R EADINESS Degree of Support Section 1: Behaviors to lead and manage change Section 1: Behaviors to lead and manage change Section 2: Commitment to lead and manage change Section 2: Commitment to lead and manage change Section 3: Knowledge of change being instituted Section 3: Knowledge of change being instituted Awareness Understanding Acceptance Adoption and Ownership 3 1 2 4 Time 53% of Staff Aware

11. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 A GENCY E: P REPARING FOR T RANSITION Challenges: Leadership engagement, commitment & accountability Siloed organization & lack of internal communications Staff skepticism of change success Outcomes/Results: IT leadership understands need to demonstrate value of change Early & frequent adoption support 600% growth in Change agent network 53% of staff aware of IT Modernization program

12. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 S TATISTICS A GENCY ’ S R ESPONSE

13. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 A GENCY S: P REPARING FOR C HANGE ?OCIO Sub-AgencyLeadership Personnel Vendors Strategy Development Messaging development Change Team selection Leadership Introduction One-on-one meetings Requirements gathering Vision introduction Data analysis Need-to-know Communications

14. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 A GENCY S: T RANSITION S TALLED Challenges: IT Leadership believes communications = directives Siloed organization Significant resistance across agency and vendors Outcomes/Results: ‘People side’ of change not addressed Only IT leadership understands value of planned change Significant agency leadership resistance Complete lack of internal communications

15. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 A GENCY E : A GENCY S Agency ‘S’ Stalled Awareness Understanding Acceptance Adoption and Ownership 3 1 2 4 Degree of Support Agency E 53% of Staff People, Change, Lifestyle UniformedMisconceptionRejectionIneffectiveness & Inefficiency Time

16. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 L ESSONS L EARNED Change cannot be driven by only one internal organization Clear leadership must come from the owner of the change and the highest executive levels Communicate early, communicate often Change cannot be forced

17. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 C LOUD T RANSITION N ON -N EGOTIABLES Change management must be driven from the top-down, bottom-up Change Champions must represent the entire organization Communicate early, communicate often Culture eats strategy for breakfast

18. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Q UESTIONS ?

19. ACMP GLOBAL CONFERENCE JW MARRIOTT LIVE LOS ANGELES, CALIFORNIA, USA APRIL 14-17, 2013 Culture Eats Strategy for Breakfast