1. Survey Research

2. Surveys Surveys ask respondents for information using verbal or written questioning

3. Respondents Respondents are a representative sample of people

4. Gathering Information via Surveys Quick Inexpensive Efficient Accurate Flexible

6. Time Period for Surveys Cross-sectional Longitudinal

7. Cross-Sectional Study A study in which various segments of a population are sampled Data are collected at a single moment in time.

8. Longitudinal Study A survey of respondents at different times, thus allowing analysis of changes over time. Tracking study - compare trends and identify changes consumer satisfaction

9. Consumer Panel A longitudinal survey of the same sample of individuals or households to record (in a diary) their attitudes, behavior, or purchasing habits over time.

10. Communicating with Respondents Personal interviews Door-to-door Shopping mall intercepts Telephone interviews Self-administered questionnaires

11. Personal Interviews

12. Good Afternoon, my name is _________. I am with _________ survey research company. We are conducting a survey on_________

13. Door-to-Door Personal Interview Speed of data collection Moderate to fast Geographical flexibility Limited to moderate Respondent cooperation Excellent Versatility of questioning Quite versatile

14. Door-to-Door Personal Interview Questionnaire length Long Item nonresponse Low Possibility of respondent misunderstanding Lowest

15. Door-to-Door Personal Interview Degree of interviewer influence of answer High Supervision of interviewers Moderate Anonymity of respondent Low

16. Door-to-Door Personal Interview Ease of call back or follow-up Difficult Cost Highest Special features Visual materials may be shown or demonstrated; extended probing possible

17. Mall Intercept Personal Interview Speed of data collection Fast Geographical flexibility Confined, urban bias Respondent cooperation Moderate to low Versatility of questioning Extremely versatile

18. Mall Intercept Personal Interview Speed of Data Collection Fast Geographical Flexibility Confined, urban bias Respondent Cooperation Moderate to low Versatility of Questioning Extremely versatile

19. Mall Intercept Personal Interview Questionnaire length Moderate to long Item nonresponse Medium Possibility of respondent misunderstanding Lowest

20. Mall Intercept Personal Interview Degree of interviewer influence of answers Highest Supervision of interviewers Moderate to high Anonymity of respondent Low

21. Mall Intercept Personal Interview Ease of call back or follow-up Difficult Cost Moderate to high Special features Taste test, viewing of TV commercials possible

22. Telephone Surveys

23. Speed of Data Collection Very fast Geographical Flexibility High Respondent Cooperation Good Versatility of Questioning Moderate

24. Telephone Surveys Questionnaire Length Moderate Item Nonresponse Medium Possibility of Respondent Misunderstanding Average Degree of Interviewer Influence of Answer Moderate

25. Telephone Surveys Supervision of interviewers High, especially with central location WATS interviewing Anonymity of respondent Moderate Ease of call back or follow-up Easy

26. Telephone Surveys Cost Low to moderate Special features Fieldwork and supervision of data collection are simplified; quite adaptable to computer technology

27. Telephone Surveys Central location interviewing Computer-assisted telephone interviewing Computerized voice-activated interviews

28. Self-Administered Questionnaires

29. Mail Surveys

30. Speed of data collection Researcher has no control over return of questionnaire; slow Geographical flexibility High Respondent cooperation Moderate--poorly designed questionnaire will have low response rate

31. Mail Surveys Versatility of questioning Highly standardized format Questionnaire length Varies depending on incentive Item nonresponse High

32. Mail Surveys Possibility of respondent misunderstanding Highest--no interviewer present for clarification Degree of interviewer influence of answer None--interviewer absent Supervision of interviewers Not applicable

33. Mail Surveys Anonymity of respondent High Ease of call back or follow-up Easy, but takes time Cost Lowest

34. Write a “sales oriented” cover letter Money helps - As a token of appreciation - For a charity Stimulate respondents’ interest with interesting questions Follow Up - Keying questionnaires with codes Advanced notification Sponsorship by a well-known and prestigious institution How to Increase Response Rates for Mail Surveys

35. Increasing Response Rates Effective cover letter Money helps Interesting questions Follow-ups Advanced notification Survey sponsorship Keying questionnaires

36. E-Mail Questionnaire Surveys Speed of data collection Instantaneous Geographic flexibility worldwide Cheaper distribution and processing costs

37. E-Mail Questionnaire Surveys Flexible, but Extensive differences in the capabilities of respondents’ computers and e-mail software limit the types of questions and the layout E-mails are not secure and “eavesdropping” can possibly occur Respondent cooperation Varies depending if e-mail is seen as “spam”

38. Internet Surveys A self-administered questionnaire posted on a Web site. Respondents provide answers to questions displayed online by highlighting a phrase, clicking an icon, or keying in an answer.

40. Internet Surveys Speed of data collection Instantaneous Cost effective Geographic flexibility worldwide Visual and interactive

41. Internet Surveys Respondent cooperation Varies depending on web site Varies depending on type of sample When user does not opt-in or expect a voluntary survey cooperation is low. Self-selection problems in web site visitation surveys - participants tend to be more deeply involved than the average person.

42. Internet Surveys Versatility of questioning Extremely versatile Questionnaire length Individualized base on respondent answers Longer questionnaires with panel samples Item nonresponse Software can assure none

43. Internet Surveys Representative samples The quality of internet samples may vary substantially. A sample of those who visit a web page and voluntarily fill out a questionnaires can have self-selection error.

44. Internet Surveys 1) not all individuals in the general public have internet access 2) many respondents lack powerful computers with high-speed connections to the internet 3) many respondents computer skills will be relatively unsophisticated.

45. Internet Surveys Possibility for respondent misunderstanding High Interviewer influence of answers None Supervision of interviewers not required

46. Internet Surveys Anonymity of Respondent Respondent can be anonymous or known Ease of Callback or Follow-up difficult unless e-mail address is known Special Features allows graphics and streaming media

47. Welcome Screen Welcome Screen like a cover letter It contains the name of the research company and how to contact the organization if there is a problem or concern. "If you have any concerns or questions about this survey, or if you experience any technical difficulties, please contact (NAME OF RESEARCH ORGANIZATION).

48. Welcome Screen should ask for password and give instructions Please enter your personal password from your invitation.Then, press the "enter" key to begin the survey or simply click on the right arrow at the bottom of the page to begin the survey (after you have read the remaining instructions): During the survey, please do not use your browser's FORWARD and BACK buttons. Use the arrows on the lower right to move backward and forward through the survey.

49. Selected Questions to Determine the Appropriate Technique Is the assistance of an interviewer necessary? Are respondents interested in the issues being investigated? Will cooperation be easily attained?

50. Selected Questions to Determine the Appropriate Technique How quickly is the information needed? Will the study require a long and complex questionnaire? How large is the budget?

51. Pretesting A trial run with a group of respondents to iron out fundamental problems in the instructions of survey design

52. A Classification of Survey Methods Traditional Telephone Computer-Assisted Telephone Interviewing Mail Interview Mail Panel In-Home Mall Intercept Computer-Assisted Personal Interviewing E-mail Internet Survey Methods TelephonePersonalMailElectronic

53. Some Decisions Related to the Mail Interview Package Outgoing Envelope Outgoing envelope: size, color, return address PostageMethod of addressing Cover Letter SponsorshipType of appeal Postscript PersonalizationSignature Questionnaire Length Size Layout Format Content Reproduction Color Respondent anonymity Return Envelope Type of envelope Postage Incentives Monetary versus non-monetaryPrepaid versus promised amount

54. Criteria for Evaluating Survey Methods Flexibility of Data Collection The flexibility of data collection is determined primarily by the extent to which the respondent can interact with the interviewer and the survey questionnaire. Diversity of Questions The diversity of questions that can be asked in a survey depends upon the degree of interaction the respondent has with the interviewer and the questionnaire, as well as the ability to actually see the questions. Use of Physical Stimuli The ability to use physical stimuli such as the product, a product prototype, commercials, or promotional displays during the interview.

55. Criteria for Evaluating Survey Methods Sample Control Sample control is the ability of the survey mode to reach the units specified in the sample effectively and efficiently. Control of the Data Collection Environment The degree of control a researcher has over the environment in which the respondent answers the questionnaire. Control of Field Force The ability to control the interviewers and supervisors involved in data collection. Quantity of Data The ability to collect large amounts of data.

56. Criteria for Evaluating Survey Methods Response Rate Survey response rate is broadly defined as the percentage of the total attempted interviews that are completed. Perceived Anonymity Perceived anonymity refers to the respondents' perceptions that their identities will not be discerned by the interviewer or the researcher. Social Desirability/Sensitive Information Social desirability is the tendency of the respondents to give answers that are socially acceptable, whether or not they are true.

57. Criteria for Evaluating Survey Methods Potential for Interviewer Bias The extent of the interviewer's role determines the potential for bias. Speed The total time taken for administering the survey to the entire sample. Cost The total cost of administering the survey and collecting the data.