1. Course Technology ▪ Delmar ▪ South-Western OUR FOCUS IS YOU! Course Technology ▪ Delmar ▪ South-Western Soft Skills: We Know Our Students Need Them, But How Do We Teach Them?

2. Course Technology ▪ Delmar ▪ South-Western Reproducible Binder… Written Communication Verbal Communication Problem Solving and Decision Making Teamwork Professionalism Includes 30-pack student access codes (additional codes can be purchased, as needed)

3. Course Technology ▪ Delmar ▪ South-Western Give your students a 360 degree education and a career advantage Students become more marketable to employers Signature two-page spread format Robust Online companion site Hands-on activities, scenarios, projects, problems, games, read, listen and quizzes Soft Skills for a Digital Workplace

4. Course Technology ▪ Delmar ▪ South-Western What is the content of these products? Written Communication – Email and Memos – Secrets of Clear Writing – Developing Reports and Proposals – Writing For Employment – Writing Professional Letters

5. Course Technology ▪ Delmar ▪ South-Western What is the content of these products? Verbal Communication – Basics of Communication – Working With Customers – Developing Professional Telephone Skills – Improving Informal Communication – Making Formal Presentations

6. Course Technology ▪ Delmar ▪ South-Western What is the content of these products? Problem Solving and Decision Making – Identifying and Defining the Problem – Solving the Problem – Thinking Critically – Group Decision Making and Problem Solving – Decision and Support Tools

7. Course Technology ▪ Delmar ▪ South-Western Team Work and Team Building – Working in Groups and Teams – Team Roles and Processes – Team Building and Development – Being a Team Leader – Having Successful Meetings What is the content of these products?

8. Course Technology ▪ Delmar ▪ South-Western Professionalism – Presenting Yourself Professionally – Developing a Professional Work Ethic – Developing Your Interpersonal Skills – Understanding Office Protocols and Politics – Planning and Managing Your Career What is the content of these products?

9. Course Technology ▪ Delmar ▪ South-Western

11. Learning

12. Course Technology ▪ Delmar ▪ South-Western Online companion

13. Course Technology ▪ Delmar ▪ South-Western

14. GAMES

15. Course Technology ▪ Delmar ▪ South-Western

16. Be The Critic Corresponding to the end of unit exercises, “Be The Critic” requires a student to review a report, document, etc. and assess it’s strengths and weaknesses through objective- based questions.

17. Course Technology ▪ Delmar ▪ South-Western Be the Critic Be the Critic - Graded

18. Course Technology ▪ Delmar ▪ South-Western Critical Thinking Questions Pulled from the end of unit materials, Critical Thinking Questions contain 5 questions which students will answer an their instructor will grade using a grading rubric.

19. Course Technology ▪ Delmar ▪ South-Western Critical Thinking – Instructor View

20. Course Technology ▪ Delmar ▪ South-Western Putting Your Soft Skills to Work The goal of this activity is to have students upload a document (a resume for instance or in this case an email to a manager) for peer review and critique.

21. Course Technology ▪ Delmar ▪ South-Western The student will read the assignment, build the document/assignment and upload it where it will be visible (on the right side of this image) for all students and instructors to critique via ratings and rubrics. “Putting Your Soft Skills To Work” Interface

22. Course Technology ▪ Delmar ▪ South-Western Soft Skills Survivor - Graded A movie will play in the left panel, pausing at set points in a scenario. Students will be prompted with a question based on the presented scenario. If they get the question wrong, they are prompted to watch the video clip again and they cannot move onto the next video segment until the get the question correct.

23. Course Technology ▪ Delmar ▪ South-Western ExamView - Test Generator

24. Course Technology ▪ Delmar ▪ South-Western Soft Skills At Work Concise problem-based video “field trips” show realistic workplace issues that require students to find a solution. Accompanying printed casebook provides a conceptual framework for solution development—students choose which tools to use instead of being shown and told what to do. Broken into five sections: Career Building, Cyber “You,” Teamwork, Technical and Writing skills, and Presentation Skills. Each section is accompanied by a video which is approximately 10 minutes long. All videos include closed captioning for students unable to access the audio element.

25. Course Technology ▪ Delmar ▪ South-Western Soft Skills At Work Chapter 1: Career Preparation (Video: The Interview) Chapter 2: Your Online Persona (Video: Interview Follow-Up) Chapter 3: Written and Verbal Communication Skills (Video: Useful Software Skills) Chapter 4: Team Dynamics & Generational Differences (Video: Team Dynamics) Chapter 5: Effective Presentations (Video: The Big Presentation)

26. Course Technology ▪ Delmar ▪ South-Western Soft Skills At Work ISBN: 1-60334-014-9 DEMO CD: 1-60334-016-5 http://www.course.com/softskills/ View sample chapter

27. Course Technology ▪ Delmar ▪ South-Western Soft Skills At Work Chapter 1: Career Preparation (Video: The Interview) Career Building – Effective Resume Writing Skills, Job Interview Preparation Techniques, professional job interview attire, business etiquette that can be enhanced by the use of technology Chapter 2: Your Online Persona (Video: Interview Follow-Up) Educates students on the role social networks and Google searches play in a working professional’s life. It also highlights privacy and information security issues related to their online presences and illustrates how the lines between private and professional life are often crossed on the internet.

28. Course Technology ▪ Delmar ▪ South-Western Soft Skills At Work Chapter 3: Written and Verbal Communication Skills (Video: Useful Software Skills) Students learn how to use their written and verbal skills to their advantage. Email etiquette, cell phone and text messaging, using Microsoft Office work tools and other topics are presented. Chapter 4: Team Dynamics & Generational Differences (Video: Team Dynamics) Focuses on helping students focus on how generational differences contribute to work ethic and the effectiveness of teams. Students will discover their own personal work styles and personalities and then relate those skills to working with a team.

29. Course Technology ▪ Delmar ▪ South-Western Soft Skills At Work Chapter 5: Effective Presentations (Video: The Big Presentation) Uses Microsoft Powerpoint skills to teach students the Do’s and Don’ts of effective presentations from drafting outlines, to selecting appropriate graphics and animations and affects.

30. Course Technology ▪ Delmar ▪ South-Western Status of Career Cluster Implementation States are implementing career clusters in their curriculum in order to receive Perkins Funding. The Dept of Educations 16 Career Clusters recommends a sequence of courses for each cluster. Status of Career Clusters Implementation Across the Nation http://www.careerclusters.org/resources/institute s/cci2005/ImplementationAcrosstheNation.pdf

31. Course Technology ▪ Delmar ▪ South-Western 16 Career Clusters Looking for a workbook where students complete and tear out the forms to hand in? Softcover: 978-0-538-44957-1 Looking for a technology solution, where your students use a computer to complete the forms? Hardcover with iMPACT CD 978-0-538-44971-7 iMPACT CD – Forms -students can complete activities online and print or email to teacher; live internet links; games iMPACT Demo CD 9780538449977

32. Course Technology ▪ Delmar ▪ South-Western Quick Skills

33. Course Technology ▪ Delmar ▪ South-Western 9780538449243 Site License 9780538449328 Individual License Quick Skills iMPACT CD is an electronic tool built from 5 of the best- selling Quick Skills titles. It includes updated versions of Customer Service, Decision Making and Problem Solving, Speaking and Presenting, Teamwork, and What Your Employer Expects. Quick Skills iMPACT Interactive Text CD

34. Course Technology ▪ Delmar ▪ South-Western Quick Skills iMPACT Interactive Text CD (Quick Skills) The Customer Service section provides foundations for effectively working with others. Covering areas such as forming good relationships, soothing unhappy customers and using the telephone as a customer service tool. The Decision Making and Problem Solving section covers topics such as thinking outside the box, team decision making and creating positive change in the workplace, Decision Making and Problem Solving will build upon the user's basic knowledge allowing them to feel more confident in this area. The Speaking and Presenting section provides foundations for improving presentations. Covering such topics as knowing your audience, overcoming stage fright and creating visual aids. The Teamwork section covers such topics as the nature of teamwork, techniques for effective listening and speaking and developing trust among your teammates. The What Your Employer Expects section provides solid information on what employers are looking for from their employees. Topics covered include accepting responsibility, being a team player and providing service to both the internal and external customer.

35. Course Technology ▪ Delmar ▪ South-Western Quick Skills iMPACT Interactive Text CD 9780538449359 DEMO CD Quick Skills iMPACT Interactive Text CD Package 9780538449328 (0538449322) The CD package provides a convenient electronic format that is easy to use. It includes forms that can be completed electronically and emailed to the instructor or printed. Students also have access to Powerpoint slides and flash files.

36. Course Technology ▪ Delmar ▪ South-Western A few resources… http://certification.about.com/od/certificationsbyto pic/a/softskills.htm http://certification.about.com/od/certificationsbyto pic/a/softskills.htm http://content.monstertrak.monster.com/resource s/archive/jobhunt/softskills/ http://content.monstertrak.monster.com/resource s/archive/jobhunt/softskills/ http://careerpath.org/myc/management/2003060 3-gunn.html http://careerpath.org/myc/management/2003060 3-gunn.html http://www.cbsnews.com/stories/2007/03/29/grad _schools/main2625088.shtml http://www.cbsnews.com/stories/2007/03/29/grad _schools/main2625088.shtml http://www.collegejournal.com/bschool03/articles/ 20020909-alsop-softskills.html http://www.collegejournal.com/bschool03/articles/ 20020909-alsop-softskills.html

37. Course Technology ▪ Delmar ▪ South-Western http://www.cengage.com/school/coursecare/

38. Course Technology ▪ Delmar ▪ South-Western http://www.cengage.com/focus/