1. Patricia M Cicala, CEO & President Cicala & Associates, LLC Asset Management Basics Web: www.cicalaonline.com Phone: 201 420- 8078 Email: pcicala@cicalaonline.com

2. Copyright 2001 Cicala & Associates LLCSlide 2 Agenda When and Where to Start How to Initiate People, Processes and Tools Achieving Return on Investment Getting Management “Buy in” Using Services to Enhance the Program Gaining Core Business Practice Status Case Studies

3. Copyright 2001 Cicala & Associates LLCSlide 3 IT Management: An Environment of Chaos E B2B B2C Digital Assets HardwareSoftware Services When and Where to Start

4. Copyright 2001 Cicala & Associates LLCSlide 4 Business Drivers and Hot Buttons a Must! M&A Consolidation Divestiture When and Where to Start

5. Copyright 2001 Cicala & Associates LLCSlide 5 Who Should Drive the Asset Management Effort? Business Finance IT When and Where to Start

6. Copyright 2001 Cicala & Associates LLCSlide 6 How Do I Restart A Failed Attempt ? When and Where to Start Diagnose what failed and why Campaign for high level sponsorship Be sure to have the proper team in place Limit the number of assets involved in the restart

7. Copyright 2001 Cicala & Associates LLCSlide 7 People (Politics and Perils)! Who’s on the Team? Legal Finance ContractsIT Business How to Initiate People, Processes and Tools

8. Copyright 2001 Cicala & Associates LLCSlide 8 Motivational Factors Affecting Team Work Each team member must be a stakeholder One challenge of each member must be addressed as a goal of the program Timeframes and milestones must be realistic Outline a program for subsequent activities Needs should be developed upfront How to Initiate People, Processes and Tools

9. Copyright 2001 Cicala & Associates LLCSlide 9 Processes: “Who Needs Them?” Everyone! Planning Buying Modeling Reporting How to Initiate People, Processes and Tools

10. Copyright 2001 Cicala & Associates LLCSlide 10 Tools: A Necessity But Not the Only Answer The Asset Manager How to Initiate People, Processes and Tools

11. Copyright 2001 Cicala & Associates LLCSlide 11 Tools Solutions-The Keys to Success? Point Solutions Suite Solutions Janus/Argis Repository Isogon Soft Audit Discovery and Usage Tally Net Census Discovery Tangram Asset Insight Discovery Main Control Asset Suite Peregrine Infrastructure Suite CA/Unicenter

12. Copyright 2001 Cicala & Associates LLCSlide 12 Tools: Buy Versus Build - I Have It Already! Buy Build Implement Integrate How to Initiate People, Processes and Tools

13. Copyright 2001 Cicala & Associates LLCSlide 13 Start Small –Think Big! Revamp As Needed Calculate a small sampling of assets Record success and savings based on total numbers of assets Calculate a small sampling of assets Record success and savings based on total numbers of assets Achieving Return on Investment

14. Copyright 2001 Cicala & Associates LLCSlide 14 Get A Financial “Buddy” Achieving Return on Investment

15. Copyright 2001 Cicala & Associates LLCSlide 15 Cost Justification/Cost Avoidance A Must! Achieving Return on Investment

16. Copyright 2001 Cicala & Associates LLCSlide 16 Contract for a Reimbursement Program Agree to a % of savings for reinvestment in the program Continue to contract based on commitment to continued $$ for Tools, People, Services, etc. Achieving Return on Investment

17. Copyright 2001 Cicala & Associates LLCSlide 17 Positive Drivers Getting Management “Buy In” Cost reductions Saving time to decision Cutting costs of managing technology Going forward predictability Reducing contractual liabilities

18. Copyright 2001 Cicala & Associates LLCSlide 18 Negative Drivers Lack of budget predictability Spending too much on technology Liabilities incurred based on business change Liabilities incurred based on contract terms Getting Management “Buy In”

19. Copyright 2001 Cicala & Associates LLCSlide 19 Market Internally or Fail The Asset Management “AD MAN” Getting Management “Buy In”

20. Copyright 2001 Cicala & Associates LLCSlide 20 Successful Services Strategy Using Services to Enhance the Program Outtask selectively where needed Manage the service provider Contract carefully Get references Be sure service provider can do it better than you

21. Copyright 2001 Cicala & Associates LLCSlide 21 Continued Corporate Sponsorship Home Office Approval Required Gaining Core Business Process Status

22. Copyright 2001 Cicala & Associates LLCSlide 22 Records and Reports- A Necessity Cost Savings /Cost Justification Budgeting and Financials Future Procurement Processes Report X Gaining Core Business Process Status

23. Copyright 2001 Cicala & Associates LLCSlide 23 Continued Enhancements and Updates: Adapting to Business Change Consolidations Divestitures Mergers Acquisitions Product Consolidations Gaining Core Business Process Status

24. Copyright 2001 Cicala & Associates LLCSlide 24 1.If you don’t, your organization is over spending in total by at least 10 percent up front and 5 percent per unit per year going forward. 2.The intangible value of an asset management program can exceed hard dollar savings by as much as 600 percent. 3.The disciplines of the processes developed will facilitate swift and cost effective adaptation to changes in the business environment. Seven Reasons to Start and Sustain An IT Asset Management Program Clarity from Chaos

25. Copyright 2001 Cicala & Associates LLCSlide 25 4.Ability to accurately plan and explore various “what if” scenarios will improve significantly 5.All businesses will experience benefits 6.Gain in competitive edge will prevail 7.Vendor and buyer relationships will improve Seven Reasons to Start and Sustain An IT Asset Management Program (Cont’d) Clarity from Chaos

26. Copyright 2001 Cicala & Associates LLCSlide 26 Contact Information Cicala & Associates, LLC 205 Hudson Street Hoboken, NJ 07030 Cicala & Associates, LLC 205 Hudson Street Hoboken, NJ 07030 www.cicalaonline.com Pat Cicala, CEO & President Phone: 201-420-8078 Email: pcicala@cicalaonline.com Fax: 201-420-1582 Marie Reeve, Vice-President Phone: 941-360-6989 Email: mreeve@cicalaonline.com Fax: 941-360-6560