1. "The Use of Condition Assessments to Improve Maintenance Level of Service in Texas" Joe S. Graff, P.E. Texas Department of Transportation

2. Improving Maintenance Levels of Service TxMAP TxMAP Rest Area Total Maintenance Contracts Rest Area Total Maintenance Contracts

3. Improving Maintenance Levels of Service “If you want to improve it, you have to measure it, and you have to have accountability!”

4. TxMAP Evaluate 21 Elements in 3 Components Evaluate 21 Elements in 3 Components 5-1 Rating System 5 - “New or Like New” to 1 - “Failed” 5-1 Rating System 5 - “New or Like New” to 1 - “Failed” Pavement Component Pavement Component Rutting Cracking Failures Ride Edge Drop offs Shoulders

5. Process Traffic Component Traffic Component Raised Pavement Markers Raised Pavement Markers Large Signs Large Signs Small Signs Small Signs Striping Striping Attenuators Attenuators Delineators Delineators Roadside Component Roadside Component Mowing /Herbicide Drainage Litter Sweeping Trees/Brush Encroachments Guardrail Mailboxes Public Rating

6. Results Condition Scores: Condition Scores: By Element By Element By Component By Component By Location By Location By Highway By Highway By District By District Overall Overall

7. Results

8. Results

9. Outcome Districts held accountable Districts held accountable Districts performing their own evaluation of section supervisors. Districts performing their own evaluation of section supervisors. Putting priority in right places. Putting priority in right places.

10. Rest Area Contracts Rest Area System Rest Area System Improvement Program Improvement Program Performance Based Contracts Performance Based Contracts 4 Regional Contract 4 Regional Contract Random Evaluations Random Evaluations Incentive Disincentive Incentive Disincentive

11. Rest Area System Improvement Program

18. Rest Area System Performance Based Contracts 4 Regional Contract 4 Regional Contract Random Evaluations Random Evaluations Incentive Disincentive Incentive Disincentive

19. Rest Area System

20. Performance Specification Enhancement Enhancement Landscaping Landscaping Concrete Repair Concrete Repair Repair of Fixtures Repair of Fixtures

22. Performance Specification Unannounced Random Inspections Unannounced Random Inspections 73 Elements 73 Elements Traffic/Pavement/ Markings 10% Traffic/Pavement/ Markings 10% Grounds 10% Grounds 10% Outdoor Fixtures 15% Outdoor Fixtures 15% Building10% Building10% Rest Rooms50% Rest Rooms50% Attendants5% Attendants5%

24. Performance Specification Incentive Disincentives Incentive Disincentives Score < 85 – 80, 100%/Day Reduction Score < 85 – 80, 100%/Day Reduction <80-75, 150%/Day Reduction <80-75, 150%/Day Reduction <75-70, 200%/Day Reduction <75-70, 200%/Day Reduction 92 or >, 15%/Day Increase 92 or >, 15%/Day Increase